Card themes change how a report card looks, never what it shows. Your notes, photos and the rest of the card stay the same, and Internal Notes (private) never appear on it. Themes are off until you turn them on, so nothing changes for your customers until you choose a setting.

Petboost uses the date of the visit, not the date you send the card. A card sent on 3 January for a visit on 24 December is still a Christmas card. For a stay, any day of the stay can match.

Each card has a background (where the visit happened, such as the grooming studio, the daycare yard or a hotel suite, picked from the service and the room) and, when the day is special, an occasion on top. Petboost checks the occasions in this order and uses the first one that matches:

When two occasions match the same day, the one with the shorter window wins. The same occasion goes to the same owner at most once in 7 days, so a daycare dog that visits every day gets the Halloween card on the first visit of the week and the plain background for the rest.

On 25 April and 11 November cards stay quiet: no confetti, no puns and muted colours.

An incident report is always plain.

Under What gets a theme, each family has its own switch:

Cultural and religious days, civic days and a few optional milestones are a checklist. Every item starts unticked. Petboost never guesses which days your customers celebrate.

To use the neutral Christmas wording, choose Season's greetings instead of Merry Christmas.

Browse themes, under Card themes at the top of the page, shows every theme with your colours and fonts on a sample card. Each theme has its own icon.

A pinned theme wins over every other occasion on those dates.

Petboost checks the contrast as you go. While text, button text or highlights are too hard to read, you cannot save, and Petboost offers the nearest readable shade with a Use button. Reset to suggested puts the theme's own colours and fonts back.

A theme you customise for itself wins over All themes.

Petboost remembers the theme you choose on this browser and uses it for every report card you send until you choose another, from Send Report Card on the appointment and from Bulk Send in Mission Control, even when card themes are off in these settings. Back to Automatic goes back to your card themes settings. A card that has already been sent keeps its theme.

Turn on card themes first. The Key Dates Calendar in Customers & Pets has a Card themes row beside the birthdays and vaccination expiries. Each day shows the occasions on it, up to three, then +N more. A sparkles mark means Smart suggestions would run it as a campaign.

When you send a report card, Smart suggestions shows the three themes that fit the visit best and why, such as Halloween in 10 days, 36°C at the visit or Puppy, 4 months. Petboost reads the visit's services, the pet's age and milestones, the date, your location and the weather at the visit. The tile marked Auto is the theme that goes if you change nothing.

The pick applies to this card only. Suggestions never include a theme you switched off, a cultural day you did not tick, or the same occasion this client had in the last 30 days. A client who chose plain report cards gets no suggestions.

Under Campaign pins, Suggested campaigns lists occasions in the next 60 days that fit your business. Select Pin to run one.

Weather comes from Google. Source: Includes weather data from Google.

On the appointment's Notes & Attachments tab, select Preview Report Card under the photos. The card opens full screen with your notes and photos as typed, before you publish them. Nothing is saved or sent.

With card themes on, a theme bar runs along the bottom of the preview: Smart suggestions first, then every other theme you can use, then Plain. Select a theme to see the card change. Select it again to go back to the automatic pick. Under Notify customer?, Will send with names the theme the card goes with when you select Publish Changes. Turn on Send plain to send it without a theme.

Petboost saves the theme with the card the first time you send it, by text or by the notes and photos email. An owner who opens the card months later still sees the theme it was sent with, even after you change your card themes.

The theme locks when you select Send Report Card, or when the notes and photos email goes:

The themed report card opens as a scrolling scene. The title and the pet's photo sit at the top, then the services, the photos, your notes and the visit facts, with Book Again and the review prompt at the bottom. Animation stops when the owner taps Pause or when their phone is set to reduce motion, and the card looks the same without it.

The report card email shows the theme's header, title and colours. Invoices, receipts and payment links are never themed.

Owners can choose Plain report cards in their communication preferences. They then get plain cards from your business, by text and by email.