You can ask for a Google review from an appointment, from a Report Card, or by setting a business-wide Google Review URL.
Path 1: Per-appointment Manage menu
It lives inside each appointment, so you decide customer-by-customer who to ask.
When the buttons appear: open any appointment with a status of In Progress, Completed, Ready to Pay, or Paid. Open Manage, then Google Reviews:
Send Google Review SMS - sends an SMS with your Google review link.
Send Google Review Email - copies a review request, with your Google review link and a suggested review, to your clipboard. Paste it into your own email app, then select Mark as Sent to track it.
(You can also send a request from the customer's profile summary card, where the buttons are named Text Review Request and Email Review Request.)
Both use a pre-written template that greets the customer by first name, mentions their pet by name, thanks them for the visit, and ends with your Google review link.
What gets used for the link: the Google Review URL from your business settings (see Path 2 below). If you haven't set one, Petboost falls back to a Google search URL built from your business name and address, which still gets customers to your profile but is less direct.
SMS send requires Communications Booster. The SMS review request buttons are only available to businesses on the Communications Booster add-on. Email review requests are included on all paid plans.
Path 2: Business-Wide Google Review URL
A one-off setup that makes every review request (SMS, email, or Report Card) point straight at your Google review form, skipping the search step.
Where to set it: Settings > Branding > Google Review URL.
Supported formats:
https://g.page/r/<yourBusinessCode>/review- short link from Google Business Profile.https://search.google.com/local/writereview?placeid=<yourPlaceId>- long-form variant.
If the URL is set, all three paths use it. If not, Petboost falls back to a Google search for your business name and billing address, which works but costs the customer an extra tap.
Path 3: Report Card Star Rating
When the pet owner opens a Report Card (grooming visit, daycare day, training session), the Share Your Experience section near the end asks how their pet's visit was, with five stars.
What each rating shows:
4 or 5 stars - the owner sees Leave a Google Review. It copies a suggested review, written for the service category, to their clipboard and opens your Google review page.
1 to 3 stars - the owner sees Message [business name], which opens a text to your business mobile, or an email to your business address if your number is not a mobile. The button appears only when your business has a phone number or email. Petboost does not store the rating.
Sending a Report Card is manual. The owner can also open it, star rating included, with View Full Report Card in the pet owner app once the appointment has started and you have added Customer-facing Notes or photos.
Getting Your Google Review URL
Sign in to your Google Business Profile.
Go to the Home dashboard and find the Get more reviews card.
Click Share review form and copy the
g.page/r/.../reviewlink.Paste it into Settings > Branding > Google Review URL in Petboost.
The field accepts only the two formats above, so a link copied from the Google Maps address bar will not save.
What Customers See
Whichever path you use, the message greets the customer, names the pet, thanks them for the visit and ends with your review link. The SMS sends as a fixed template. The email text is copied for you to paste into your own email app, where you can add a personal note before you send it.
FAQ
Does Petboost automatically ask customers for reviews?
No. Review requests are always manual, sent per appointment from Manage or via a Report Card. You pick which customers to ask.
Can I customise the review request message?
The SMS template is fixed and always includes the pet name, business name and review link. The email request is copied to your clipboard, so you can edit it in your email app before you send it.
What if I don't have a Google Business Profile?
You can still send Report Cards, but the "leave a review" link won't take customers anywhere useful. Create a Google Business Profile first (free, about 10 minutes), verify it, then paste your review URL into Petboost.
Will customers get multiple review requests for the same visit?
Only if you send more than one. Petboost doesn't auto-repeat requests, so you can follow up an SMS with an email without worrying about duplicates.
Related Articles
Payment Settings - Configure how customers pay and receive receipts
Report Cards - Send a post-visit summary with the built-in star rating
Branding - Logo, colours, and other customer-facing branding
Notifications - SMS and email delivery settings
Need help? Contact support or click the "Get Help" button in your dashboard to chat with our team.