Petboost takes card payments through Stripe. The Sales tab holds package purchases, product sales and service payments, each with its payment status, the method used, its transaction details and a receipt. Every payment comes with a branded invoice carrying your logo, colours and ABN.

Record a sale that is not an appointment, such as a product at the counter, a walk-in service or a tip.

Quick Sale, under Quick Actions in the sidebar, opens the same form without Bank Transfer.

The methods you see depend on your plan and your setup:

The saved card, Card Reader and Secure Payment Link need a Business Pro, Business Flex, Business Max or Enterprise plan. Bank Transfer, Cash and Other EFTPOS are on every plan.

The card on file is the quickest way to take payment, with nothing to type. It needs a card the customer has added, that has not expired and has enough funds. Customer Payment Info shows the card while you record the sale. The payment goes through at once, and Petboost emails the customer a receipt when Email the customer: booking updates is on.

The card reader needs a Stripe card reader connected to your Petboost account, and connected to the internet over Wi-Fi. When the customer taps or inserts their card, the reader takes the payment, and Petboost records the sale and opens a receipt PDF. It takes Visa, Mastercard, American Express and eftpos cards, and mobile wallets, including contactless payments. If the card is declined, Petboost says Payment Failed and records nothing. If the reader does not answer within 45 seconds, Petboost says Payment status unconfirmed and saves the sale at Pending Payment: it updates to paid if the tap went through, so check it before taking payment again, and cancel it with Cancel Payment Request if it did not. For reader setup, see Card Reader Setup.

A payment link suits a customer with no card on file, a one-off purchase such as a package, a product or a service, or collecting a payment remotely. Send it when the customer is ready to pay. The customer pays on a Stripe checkout for the amount at that moment, with nothing to log in to, the same way a charge sent to a card machine is set when you send it. Changing the price afterwards does not change a checkout already sent. The sale turns to Paid on its own once they pay. Petboost emails the customer a receipt when Email the customer: booking updates is on.

Under Deliver Link By, choose:

The text the customer receives looks like this:

The last line, (no-reply), is left off when your business has its own dedicated number. A total below Stripe's minimum charge creates no link: Petboost records the sale, so take payment another way.

Bank Transfer, Cash and Other EFTPOS record the sale as soon as you select the button. Use Other EFTPOS for anything paid outside Petboost, such as on another card machine, and put the details in Notes (Optional). None of the three can be refunded automatically, so handle any refund yourself.

A bank transfer on an appointment invoice or a package purchase works differently: Petboost emails the customer an invoice with your bank details and the invoice number to use as the reference, and you mark it as paid when the money arrives. When you sell a package, Complimentary (no charge) records it with no payment.

Take part of a sale now and the rest later, with any mix of methods, when a customer wants to pay part by card and part in cash, or two people are paying part each. The sale reads Partially paid until the parts cover the total, then Paid.

Petboost saves the sale first and then takes the part. If a cash, bank transfer, Other EFTPOS or payment link part is not taken, the sale is not recorded. If a card or card reader part is not taken, the sale stays at Pending Payment with the whole total owing, so you can take payment on it or cancel it. If the reader does not answer within 45 seconds, Petboost says Payment status unconfirmed rather than not taken: the part may still go through and the sale updates by itself, so check before taking it again.

When you pass the booking fee on to the customer, a card part adds that fee on top of the amount you enter. A card, card reader or payment link part needs at least $0.50. A payment link for part of a sale goes by SMS or Copy Link; Email is offered when the link is for the whole balance.

Each part is listed on the sale with its method, the date and who recorded it, followed by Paid so far and Balance due. Once the last part is paid, Petboost emails the customer a receipt when Email the customer: booking updates is on. A sale recorded from an appointment shows the same Take Payment button under Additional Sales on the appointment.

If a cash, bank transfer or Other EFTPOS part was recorded by mistake, select Remove beside it while the sale is still owing, then Remove payment. Cancel Payment Request is not offered once a part is recorded, so remove the cash, bank transfer and other EFTPOS parts first.

A card, card reader or payment link part cannot be removed. A sale with one of these parts cannot be cancelled, voided or refunded in Petboost, and the rest stays owing until you take it with any method.

Mission Control lists a sale with a balance still owing, and Take payment there opens the customer's Sales tab.

Reporting counts each part on the day it was paid, under its own method.

Each sale shows how many items it holds, the payment method, a green Paid, amber Partially paid or purple Pending Payment badge, the appointment it belongs to if there is one, the total with its fee lines, the transaction ID and any notes.

A payment link does not expire. The checkout keeps the amount from when you sent it, so sending it again sends that same page. A sale paid by link shows Pending Payment until the customer pays.

Once the customer pays, the sale shows View Payment Link, to open the link for reference, and Generate Receipt.

Void a completed cash, bank transfer or other EFTPOS sale, such as a duplicate or a mistake, so it no longer appears in sales history or reporting totals.

The sale is removed from the customer's records and from reporting. This cannot be undone. A sale still at Pending Payment is cancelled with Cancel Payment Request instead. Card, card reader and paid payment link sales cannot be voided this way.

A split sale can be voided, paid in full or partially paid, when every part was cash, bank transfer or Other EFTPOS and no payment link is waiting.

Each card payment in the customer's Wallet activity shows On their statement with the words their bank statement shows, and names what it paid for, such as a package, a membership or a sale. Pet owners see the same in their wallet.

Select Generate Receipt on a paid sale. Petboost builds the receipt as a PDF.

Appointment invoices are paid from the appointment, not the Sales tab. There, the card on file button reads the amount followed by Charge Card on File. See Payment Processing.

When Pre-hold funds is on, Petboost places a hold on the customer's card 72 hours before the appointment. The hold reserves the money without charging it. Charging the card on file when the service is done captures the hold, and cancelling the appointment releases it. A hold cuts no-shows, because the customer has committed, and it makes sure the money is there at checkout.

For payments that repeat, use the card on file with automatic actions rather than payment links.

One fee can appear on a card payment when the business passes the booking fee on, as its own line:

Stripe's card processing fee (1.65% + $0.30 per transaction) is deducted from the payment and never appears as a line: card surcharging is banned in Australia from 1 October 2026.

Texting a Secure Payment Link uses one SMS credit. Email and Copy Link do not. The text does not add a dollar amount to the booking fee.

Before you text a payment link, check the customer's mobile number. The text uses one SMS credit. Keep an eye on sales at Pending Payment and follow them up.

Yes. Find the pending sale on the Sales tab and select Send Link from My SMS App. Your SMS app opens with the link ready to send. Petboost does not send this text, so no SMS credit is used. To have Petboost send the text instead, open the sale under Sales & Packages Awaiting Payment on the Financial tab or in Mission Control and select Resend SMS. That text uses one SMS credit.

The sale stays at Pending Payment. You can send the link again, contact the customer directly, or select Cancel Payment Request and record the sale again with a different payment method.

Yes. The text follows the standard shown under Secure payment link: your business name, what was sold, the link and the amount. On the Sales tab, Complete Payment or View Payment Link opens the link itself.

Payment links work for small purchases and large package sales alike. A total below Stripe's minimum charge creates no link, and Petboost records the sale, so take payment another way.

Payment links are for one-off payments. For recurring payments, use the card on file with automatic actions.

Only completed cash, bank transfer and other EFTPOS sales, and split sales paid only by those methods, can be voided. See Void a sale.

Need help? Contact support or select Get Help in your dashboard to chat with our team.