Each location operates independently, as a separate business account linked to your organisation. Billing and subscription management is centralised through Locations HQ.
Enterprise Multi-Location is available on the Enterprise plan. Locations HQ appears in the sidebar for owners and admins once you have access to more than one location. Non-admin team members do not see it.
Locations HQ
Locations HQ is your central dashboard for all the locations in your organisation. Open it from Locations HQ in the sidebar. It shows:
Locations: each location as a card with its name, address, time zone, phone number, and your role at that location as a badge. A vertical bar on the left of a card marks the location you are viewing
The Group page card, with the status and address of your organisation's public page listing every location (see Group page)
The Add Location card, with how many locations you have used out of your allowance, such as 2 of 3 used
Organisation Billing, on Enterprise plan accounts: the billing hero card with your current plan and subscription status, quick stats on card payment volume, appointments and SMS credits, a billing timeline of upcoming billing events, and how your business benefits from the platform
The tabs Plan & Usage, Power-Ups, Payment and Billing History, plus Access Control once you have more than one location
On the Enterprise plan, appointment usage and admin time saved count across every location in your organisation. SMS credits and card payment volume use the same organisation total. You can open the Stripe Customer Portal from Locations HQ to manage your payment method or view invoices.
The plan, the power-ups, the card and the invoices belong to the organisation. There is no organisation calendar and no organisation client list: those belong to each location.
A power-up is on for every location, or it is off. When you activate one, Petboost adds it to the organisation subscription and multiplies the monthly fee by the number of locations. The included credits and recording views stay one shared pool. Call minutes are included once for each location, in one shared pool. Adding a location adds one more of each power-up fee. Removing a location takes one off on the next invoice.
Switch between locations
Switch location to work on another site's calendar, customers, team and takings.
Select your business name at the top of the sidebar.
Under Locations, choose the location you want.
The row reads Switching... while Petboost reloads. The Locations list only appears when your account has more than one location.
You can also switch from Locations HQ, where selecting a location's card switches to it and selecting the active location's card opens its Mission Control, or from the command palette, where typing a location name lists your locations as results.
Switching is not a filter. It sets the new location as your active business and reloads the same section of the app for that site: from the calendar you land on that site's calendar, and from Locations HQ on its Locations HQ. All the data you see (calendar, customers, team, invoices) is then for the newly selected location.
Check: A booking you cannot find is usually on another location. Switch, then search again.
Add a location
If your plan allows more locations, add one from Locations HQ or from Locations. Locations has no sidebar entry: open it from its link.
Open Locations.
Select New. With no locations yet, the button is Add First Location.
Enter the Location Name (for example "Sydney CBD" or "North Shore"), the Phone and Email for this location, its Address (with autocomplete) and its Timezone.
Select Add Location.
The new location is created as a separate business account linked to your organisation. Switch to it to set up its services, team members and settings independently. On Locations HQ, the Add Location card (a dashed border with a plus icon) opens the same form.
Locations shows how many locations you have out of your maximum. The pencil on a row, Edit location, changes the same fields, saved with Save Changes. Remove location removes a location and revokes access for every team member assigned to it, and it cannot be undone. The Primary location has no remove control.
The time zone matters: a location in another state runs its own day, so its calendar, reminders and cut-offs follow its own time zone.
Clone brand assets to another location
Copy one location's branding to others instead of setting it up again.
Open Locations.
On the source location, select Copy brand to other locations. On Locations HQ, it is the copy icon on the location's card.
In Clone Brand Assets, under What to clone, select Logos, Colours, Typography, Hero Image and Social & Marketing as needed.
Select the target locations.
Select the Clone to button, which names the number of locations.
This overwrites the selected assets on the target locations.
Copy setup to another location
An owner admin copies setup from one location to the others. Appointments, message threads and diary notes stay where they are.
Add a location first. With one location the button is unavailable.
Open Locations HQ.
Next to Locations, select Copy setup to another location.
Under Copy from, tick the location to copy from, then select Next.
Under Copy to, tick one or more locations, then select Next.
Under What to copy, tick Brand, Settings, Team, Resources, Categories, Services, Packages, Memberships or Customers, then select Next. Blocked times stays off unless you tick it, and you can tick it only with Resources.
Under How to copy, choose Create missing or Update existing, then select Review.
Read the review. It counts what will be added, updated and left as it is for each part, and names anything that will be skipped, including archived rows, drafts, and a location with no dedicated number.
Select Confirm.
When the copy finishes, the page reads Copied with the same counts. Select Back to Locations HQ to return.
Create missing adds a row the target does not already have under that name, and leaves a matching name as it is. Update existing refreshes the matching row. Neither adds a second row with the same name.
The name, street address, bank details and dedicated number stay on the location you copy to. Cards on file are created there at the first payment, not during the copy.
A copied Location resource keeps its own address. If that address is in another location's town, the resource shows Check address on Resources at the location you copied to. Change its address or archive it, or online bookings on it show clients the other location's address.
Group page
Every organisation with 2 or more live locations gets one public page that lists all its locations. Each location keeps its own booking page, and the group page links to every one of them. Pet owners see each location as a card beside a map, a table of what each location offers with its starting prices, and each location's opening hours. With 3 or fewer locations, the top of the page has a Book at button for each location that takes online bookings.
The group page goes live by itself once 2 of your locations have a live booking page. It uses your primary location's logo, colours and hero image, and each location's card shows that location's own logo. While the group page is live, each location's booking page also shows an Other locations block linking to the other locations and to the group page, and the path under its hero runs through the group page.
Locations HQ shows the group page's status on the Group page card. When it is live, the card shows its address with Copy link and Open. Copy short link adds a pbbook.now link once one points at the group page. It needs a group name that no location already uses, so if your group page carries the same name as a location, change the group name in the editor. When it is not live yet, the card names the location that does not have a live booking page yet. When you have turned it off, the card reads Hidden.
Edit the group page
The group page is edited from your primary location's page editor.
Open Locations HQ.
On the Group page card, select Edit group page. If you are viewing another location, Petboost switches to your primary location first.
Type over the group name, the tagline and the Locations heading on the page, or edit them in the panel under Group hero and Locations.
Select Publish.
The editor opens on Group page. Select Location page to go back to your primary location's own booking page. From any other location, the editor's Other locations row names the primary location and switches to it.
Hide the group page
Open the group page editor as above.
Turn off Show the group page.
Select Publish.
Hiding the group page also removes Other locations from every location's booking page. To keep the group page but remove the block and the group page link from one location, turn off Other locations in that location's editor and select Publish.
Team member access across locations
Team members can have access to several locations, with a different role at each. Your role at each location shows on its card as a badge:
Role | Badge | Access level |
Owner Admin | Owner Admin | Full access including billing |
Admin | Admin | Full operational access |
Service Performer | Team Member | Service performer access |
Service Supporter | Support | Limited support access |
When a team member switches locations, they see data and have permissions according to their role at that location.
Give a team member access to another location
Open Locations HQ and choose Access Control.
Under Team Access by Location, find the team member.
Tick a location to give them access, or untick it to remove their access.
Each team member has a checkbox for every location, with their role at that location as a badge. A team member's last location cannot be removed. Access Control appears once your organisation has more than one location.
Location limits
Your subscription sets how many locations you can have, through the max_locations value on your Stripe subscription. Locations HQ and Locations show how many you have used out of your allowance. If you need more locations, contact Petboost support to adjust your plan.
Related articles
Business Settings: general settings overview
Billing Overview: plan comparison and subscription management
Roles & Permissions: team member role configuration
Need help? Contact support or select Get Help in your dashboard to chat with our team.