Click on your business name in the top left sidebar and select "Account Settings", or navigate to Settings from any page.

No, account settings apply to your entire business account. However, individual team members and resources can have location-specific configurations.

You change a business login password with a reset email. There is no password field in Settings.

If you can still sign in, go to Team Members, open your profile, and select Send Password Reset. If you cannot sign in, use Forgot your password? on the business.petboost.com login screen.

Do not share one owner password with staff. Give each person their own login. Full steps: Change your account password.

Only users with Admin or Owner Admin roles can access and modify account settings. Service Performers and Service Supporters cannot see or change any settings. If a team member tries to access Settings directly (e.g. by typing the URL), they are redirected to the Appointments page and see a brief Access restricted message saying their role does not have access.

The Quick Command Centre is a universal search and navigation tool that lets you find anything in Petboost instantly without clicking through menus.

There are two ways:

The Command Centre searches across:

The toggle bar at the top of the Command Centre controls which categories are included in your search results. Pages and Quick Actions are always active. Toggle other sources on or off to narrow or widen your search. Your toggle preferences are remembered between sessions.

Yes. If your query looks like a natural language question (e.g. "How many appointments does Bella have next week?"), the Command Centre automatically offers to hand it to Grazi AI for a data-powered answer. Press Enter to ask Grazi.

Grazi is Petboost's built-in AI support assistant. You can open Grazi from the sidebar to ask questions about your business, get help with features, or troubleshoot issues. Grazi can look up your appointments, customers, services, and settings to give data-powered answers.

Yes. Grazi conversations are saved automatically. You can close the panel and come back later to resume where you left off, or browse past threads from the conversation history.

Yes. If Grazi cannot fully resolve your question, click Speak with the team below the message box, write what you need, and click Send to the team to open a live chat with the Petboost support team. Your conversation context is included automatically so the team can see what you've already discussed.

Yes. Each Grazi response has thumbs up and thumbs down buttons. Tapping either lets you rate the answer and optionally add a note. Your feedback is used to improve response quality over time.

Yes. You can attach screenshots or documents to your Grazi conversation using the attachment button. This is useful when describing visual issues, sharing error messages, or providing context that is easier to show than describe.

No, the ABN is locked after initial setup for tax and legal compliance. This is an intentional safeguard because your ABN appears on invoices, receipts, and legal documents, and changing it retrospectively could create compliance issues with the ATO.

If you need to change it due to genuine business restructuring (e.g. moving from sole trader to a company), contact Petboost support. They will verify your new ABN and update it for you.

Your ABN cannot be changed through the Settings page. It is locked after your initial account setup to maintain tax and legal compliance across all historical invoices, receipts, and documents.

Why it's locked: Your ABN is printed on every invoice and receipt your business has issued. Changing it retroactively could cause discrepancies with ATO records and create problems for your accountant.

If your business has genuinely restructured (e.g. you've moved from a sole trader to a Pty Ltd, or your ABN has changed with the ATO), contact Petboost support with your new ABN and supporting documentation. The support team will update it for you after verification.

Select the legal entity type registered with your government:

This affects invoicing and legal documentation.

Only if you're a registered company. ACN (Australian Company Number) is optional and only applies to companies.

Your business phone number is displayed on your booking page and in customer communications. To change it:

The new number takes effect immediately across all customer-facing pages. Note that this is your main business contact number. Individual team members can have their own contact details in their team member profiles, but the number shown on your public booking page is always the Business Phone from your profile.

"Mobile" is not a business-level setting. Instead, it is configured at the service level. Each individual service can be marked as a mobile service (where you travel to the pet owner) or a location-based service (where the pet owner comes to you).

To mark a service as mobile:

You can have a mix of mobile and location-based services in the same business. For example, you might offer mobile grooming and in-salon grooming side by side. The mobile badge appears on your booking page for services marked as mobile.

Both SVG and PNG formats are supported. SVG provides better scaling and quality; PNG ensures compatibility across all platforms. Upload both formats for best results.

Your logo appears on your booking page, customer emails, invoices, and the sticky booking bar. Changes take effect immediately.

Square Logo: 512x512px or larger, 1:1 aspect ratio
​Horizontal Logo: 1200x400px or similar, wide rectangular
​Hero Image: 1200x900px or similar, 4:3 aspect ratio recommended

Always use high-resolution images that scale well.

The color doesn't meet WCAG accessibility standards for contrast ratio. It may be hard to read for users with visual impairments. Click "Magic Match Closest" to find a similar accessible color.

Yes, provide the font URL (typically Google Fonts) and exact font family name. The font must be web-accessible.

Visit your public booking page to see how customers view your branding. Copy the short link from Settings > Quick Copy Links > Booking Page Link (https://pbbook.now/{your-business-name}). Changes apply immediately.

Go to Settings > Branding, turn on Advanced options at the foot of the tab, then find Conversion tracking. Paste your Google Ads Conversion ID and label, Meta Pixel ID, and/or GA4 measurement ID, then select Publish Changes. Leave a field blank to turn that platform off.

Petboost fires funnel events on the booking form and a purchase conversion when the owner submits. Events run on app.petboost.com, not on your own website.

See Conversion tracking for the step-by-step click path in Google Ads, Meta Events Manager, and Google Analytics.

A Google Tag Manager container ID starts with GTM-. You can publish it in the field, but Petboost does not load it. Copy the platform IDs instead: a Google Ads ID that starts with AW-, a Meta Pixel ID that is digits only, and a GA4 measurement ID that starts with G-.

Changing your business hours affects future online booking availability only. Existing confirmed appointments are not moved, cancelled, or affected in any way.

What happens:

Important: Business hours and team member working hours are separate settings. Business hours define when your business is open. Team member working hours define when each individual is available within those business hours. See the question below for more detail.

These are two separate layers of availability:

Business Hours (set in Settings) define when your business is open for online booking. These are the outer boundaries. No customer can book outside business hours through self-service booking.

Team Member Working Hours (set in Team Members > [Name] > Working Hours) define when each individual team member is available within your business hours. A team member's working hours must fall within your business hours to appear in online booking.

Example: Your business hours are 7:00 AM to 5:00 PM. Sarah works 7:00 AM to 3:00 PM. James works 9:00 AM to 5:00 PM. Customers booking Sarah will only see slots between 7:00 AM and 3:00 PM. Customers booking James will only see slots between 9:00 AM and 5:00 PM. Neither can be booked outside business hours.

Tip: If you want a team member to work different hours on different days (e.g. Monday 7-3, Tuesday 9-5), configure this in their individual working hours, not in business hours.

Petboost has a dedicated Public Holidays feature that lets you load Australian public holidays from Google Calendar and apply them as blocked time in bulk.

From the main Public Holidays page:

From a team member's profile:

Important notes:

Enable for most situations - it reduces workload and allows 24/7 bookings.

Disable only if:

Yes, strongly recommended. Requiring a card:

4-24 hours for most businesses:

Instant confirmation for 95% of bookings. Only use manual approval if you truly need to review each booking (VIP services, complex requirements, capacity constraints).

Your online booking page pulls its appearance from your Branding settings and its behaviour from your Booking Configuration settings. Here is what you can control:

Visual appearance (Settings > Branding):

Booking behaviour (Settings > Booking Settings):

Service display (Services):

Policies (Settings > Policies & Paperwork):

Your booking page at pbbook.now/{your-business-name} (redirects to petboost.com.au/{your-business-name}-{id}/) combines all of these into a complete public-facing page. See the Your Booking Page guide for full details.

Yes. Petboost gives you granular control over payment-related features. You do not need to disable online booking or reminders to turn off payment processing.

What you can control independently:

To keep online booking and reminders but disable all payment automation:

This means customers can book online and receive reminders, but no cards are pre-authorised or auto-charged. You collect payment manually (in person, bank transfer, cash, or by sending a payment link).

Important: Disabling card on file increases no-show risk. Consider keeping card on file required but disabling auto-charging if you want payment security without automatic charges.

From 1 October 2026, card surcharging is banned in Australia on eftpos, Visa and Mastercard debit, prepaid and credit cards. Most businesses build their processing costs into their service prices with Build Fees Into Pricing in Pricing Assistant, so the customer sees one price with no surcharge line. See Build fees into your prices.

Typically 1.7% + $0.30 per transaction in Australia. Your rate may vary based on transaction volume. Check your Stripe dashboard for exact rates.

Consider if:

Skip if:

Not connected to Petboost. Petboost connects to Stripe card readers only. New readers are the Stripe Reader S700, and a WisePOS E you already own keeps working with Petboost. You can keep another EFTPOS machine and record those payments as Other EFTPOS on the appointment.

Yes! While Petboost integrates with Stripe for card processing, you can absolutely keep using your existing terminal (Smart Pay, Square, bank EFTPOS, etc.). Here's how:

Petboost does not charge a fee for External Payment Machine payments.

Trade-offs to consider:

Important: From 1 October 2026, card surcharging is banned in Australia on eftpos, Visa and Mastercard debit, prepaid and credit cards. See Build fees into your prices.

The subscription waiver: Process enough card payments via Stripe in a calendar month and next month's subscription is waived ($7,500 for Pro, $13,500 for Flex, $20,000 for Max). Each month counts separately (not cumulative). External Payment Machine transactions don't count toward this threshold.

Yes, this "hybrid approach" is fully supported. You can mix Stripe and External Payment Machine on a per-appointment basis.

Typical setup:

Stripe connection is required to activate Business Pro, Flex, or Max (for online booking, packages, automations), but once connected, you choose which payment method to use for each transaction.

With Stripe for all payments:

With External Payment Machine (or hybrid):

Recommendation: If clean bookkeeping is a priority, Stripe for everything is the path of least resistance. If your bank rate is significantly lower than Stripe's and you're comfortable with manual reconciliation, a hybrid approach can work.

Follow up with customer:

Petboost is purpose-built for pet services (grooming, daycare, training, walking, boarding) with features Square doesn't offer:

While Petboost uses Stripe processing (1.7% + $0.30) plus a booking fee (1.4% on Pro and Flex, 1.2% on Max), the time savings from automation, cleaner bookkeeping, and no-show reduction typically result in higher net income despite slightly higher transaction fees.

Petboost offers multiple layers of no-show protection:

Clients report dramatic reductions in no-shows compared to systems that allow booking without payment methods.

Automatic Actions are included in Business Pro, Business Flex, and Business Max plans. Calendar Lite does not include them, so on Lite you start, complete, finalise and charge appointments by hand. Appointment reminder emails and vaccination reminders still send on paid Calendar Lite. They stay off during the 14-day trial.

Check your subscription in Billing if you don't see these settings.

Yes, for maximum time savings. Start with one at a time and work up to all five.

Full automation workflow:
Pre-Hold Funds > Auto-Start > Auto-Complete > Auto-Finalise > Auto-Pay

Automated payment collection uses the Automatic Actions chain (available on Business Pro, Flex, and Max plans). Here is how to set it up:

Step 1: Connect Stripe
Go to Settings > Pricing & Payments and connect your Stripe account if you haven't already.

Step 2: Require Card on File
Go to Settings > Pricing & Payments and leave Allow booking without card off. Customers then need a valid payment card before they can book online.

Step 3: Enable the automation chain
Turn on Pre-hold funds in Settings > Pricing & Payments. Then go to Settings > Automatic Actions and enable the rest:

Step 4: Enable per-service
Go to Services > [Service Name] > Automatic Actions and verify Auto-Pay is toggled on, then Services > [Service Name] > Pricing & Payments and verify Pre-Hold Funds is toggled on, for each service you want to auto-charge. These settings are per-service, not just global. If Auto-Pay is on globally but off for a specific service, that service will not auto-charge.

Once configured: The entire payment lifecycle is hands-free. Cards are validated before the appointment, and payment is collected automatically after service. Until the appointment is Paid, you can edit the invoice, select Void Invoice in Manage, or take payment another way.

You can disable auto-charging while keeping the rest of the automation chain running. There are two ways to do this depending on what you need:

Option A: Disable Auto-Pay globally

Result: Appointments still auto-start, auto-complete, and auto-finalise (generating the invoice), but you must manually process payment. Pre-hold funds still validates cards 72 hours before, giving you no-show protection without automatic charging.

Option B: Disable Auto-Pay for specific services only

Result: Most services auto-charge as normal, but the services you've disabled require manual payment processing. This is useful if you have some services with variable pricing that need review before charging.

Tip: Keeping Pre-Hold Funds enabled even without Auto-Pay is recommended. It validates cards and reserves funds without actually charging, so you still get no-show protection.

Petboost texts the customer and tries the hold again every 4 hours, up to 5 attempts, until the appointment starts. The appointment still goes ahead.

Yes, until the charge runs. Auto-Pay charges at the next 15-minute check after the invoice is finalised. Before then, edit the invoice, select Void Invoice in Manage, or turn off Auto-Pay Invoices for that customer on their Settings & Overrides tab.

Payments can fail if:

Customers are notified and can update payment method.

SMS notifications are included in your plan at no extra charge:

If you exceed your monthly allocation, SMS Power-Up Packs are available for purchase. Most businesses never hit these limits.

Yes, customers can reply "STOP" to SMS or click unsubscribe in emails. They'll still receive critical appointment information.

24 hours works for most businesses. Adjust based on:

Yes. Under Booking Created on Settings > Notifications, Email you: new booking copy emails your business address a confirmation addressed to your team when a customer books, reschedules, updates or cancels online, and Text you: new booking alert texts your business number when an appointment is created.

Petboost gives you control over multiple notification channels and triggers:

Booking messages (Settings > Notifications):

Reminders (Settings > Notifications):

Custom messages (Settings > Notifications):

Abandoned booking alerts (Settings > Notifications):

What you cannot currently customise:

For full details, see the Notifications guide.

Strongly recommended. Proper legal documents protect your business from liability. Many lawyers offer pet business packages.

Yes. Petboost applies the policy saved on the booked service when the appointment is cancelled, so a change also reaches appointments already booked. Each service keeps its own copy of the policy. When you publish a change to the business default, turn on Also update services. Every service listed is ticked; untick any that should keep its own policy.

How it works in practice:

Tip: Communicate your cancellation policy clearly. Add a note to your pre-appointment banner message (Settings > Notifications) reminding customers of the notice period.

50% is industry standard. Consider:

Yes, for any service where pets interact. Titer test results are also accepted as proof of immunity.

Recommended for:

Optional for:

When enabled:

What to require: Core vaccines (Rabies, Distemper, Parvovirus for dogs), plus Bordetella (Kennel Cough) for boarding and daycare. Records must be current and signed by a licensed veterinarian.

Tip: If you offer a mix of services where some require vaccinations and others don't (e.g. boarding requires it but mobile grooming doesn't), you can set the requirement globally and turn it off for individual services on each service's Policies & Paperwork page.

Yes. Petboost supports legally binding digital agreements that customers must accept before completing their first booking.

To set this up:

What happens when a customer books for the first time:

Legal enforceability: Digital agreements with timestamps are legally binding. The "clickwrap" format (requiring an active checkbox click) holds up in court. Petboost captures date, time, IP address, and the exact version of the documents agreed to.

Tip: Have a lawyer review your terms and waiver. Many lawyers offer pet business document packages. Update your documents annually or whenever your policies change. Changes only affect new customers; existing agreements remain on file.

Yes, digital agreements with timestamps are legally enforceable. Our system captures all necessary proof (date, time, IP address, document version).

Invoice content is standardised to ensure clarity and legal compliance, but you can customise key elements:

Automatically included:

Customisable elements:

Not currently customisable:

For specific invoice requirements, contact support to discuss your needs.

Petboost uses a role-based access system with four roles. Each team member is assigned one role that controls what they can see and do.

The four roles:

To change a team member's role:

Role changes take effect immediately. The team member may need to refresh their browser.

Key restrictions to be aware of:

For the full permission breakdown by role, see the Roles & Permissions guide.

Settings > Stripe Payouts shows where your money is. It is in one of three places:

Stripe uses a rolling processing period (not batched). Settings > Stripe Payouts shows how many days it is for your account. After processing, the payout is initiated based on your schedule (daily, weekly, or monthly).

Typical timeline for daily payouts:

Weekend and holiday payments may take longer as banks don't process transfers on non-business days.

Payments successfully processed before the daily cutoff time are included in the next day's processing batch. Payments captured after the cutoff go to the following day's batch.

The exact cutoff time for your account is displayed in your local timezone in Settings > Stripe Payouts, under Daily Cutoff Time. This time varies by country (typically around 5pm local time).

If your payout was scheduled for Saturday or Sunday, it automatically moves to Monday (next business day). Same applies to public holidays.

Settings > Stripe Payouts shows you the actual expected arrival date, accounting for weekends and holidays.

Yes. On Settings > Stripe Payouts, select Change in Stripe on the Where Stripe pays you card. You can choose:

Select Change in Stripe on the Where Stripe pays you card in Settings > Stripe Payouts. This opens your Stripe Dashboard where you can add or change bank accounts. Stripe may require verification for new accounts.

Your payout is the net amount after deductions:

If you expand a payout in Settings > Stripe Payouts, the summary shows card sales, Stripe fees, Petboost fees, and the net transferred.

If you expand a payout in Settings > Stripe Payouts, each transaction shows:

Reporting & Intelligence sales totals use appointment and sale dates, not payout arrival dates, so they will not match a bank deposit. Petboost is not accounting software. Billing and Reporting figures only cover payments recorded in Petboost. Actual earnings can vary for any payments collected outside Petboost, such as cash, bank transfer, or another payment machine.

Check:

Verify:

Check:

Try:

Verify step-by-step:

Most common cause: Auto-Pay is per-service, not just global!

Example scenario: You have Auto-Pay ON globally, but it's OFF for "Full Day Daycare". All Full Day Daycare appointments will NOT auto-charge, even though other services will.

Still not working? Check the appointment's status. Auto-Pay only runs 30 minutes after the invoice is finalised. If the appointment is still "Completed" but not "Finalised", Auto-Finalise may also be disabled for that service.

When first configuring settings:

Monthly:

Quarterly:

Annually:

Use Kiosk Mode. Open the account menu (business name or logo at the top of the sidebar), tap Kiosk Mode under Quick Copy Links, then Enter kiosk mode. The client enters their mobile and taps Review {your business} terms & your details.

The Paperwork tab on a customer profile stores agreements that have already been accepted. It does not capture a new signature on your device.

They see your terms first thing when they log in. To text them now, open Mission Control > Attention Required > Terms Not Agreed and tap Send SMS request. Use Bulk SMS Mode to send to more than one customer. Each send is logged on Timeline & Notes. If they are at the desk, use Kiosk Mode. See Chase unsigned terms for upcoming bookings.

Tap Staff exit in the bottom corner and enter 7139. That signs the device out. Sign in again to return to your account.

Yes. They enter their mobile, then check in for today's visit, book if they have no appointment today, or review your terms.

For additional configuration: