Click on your business name in the top left sidebar and select "Account Settings", or navigate to Settings from any page.

No, account settings apply to your entire business account. However, individual team members and resources can have location-specific configurations.

Only users with Admin or Owner roles can access and modify account settings.

No, the ABN is locked after initial setup for tax and legal compliance. Contact Petboost support if you need to change it due to business restructuring.

Select the legal entity type registered with your government:

This affects invoicing and legal documentation.

Only if you're a registered company. ACN (Australian Company Number) is optional and only applies to companies.

Square Logo: 512x512px or larger, 1:1 aspect ratio
​Horizontal Logo: 1200x400px or similar, wide rectangular
​Hero Image: 1200x900px or similar, 4:3 aspect ratio recommended

Always use high-resolution images that scale well.

The color doesn't meet WCAG accessibility standards for contrast ratio. It may be hard to read for users with visual impairments. Click "Magic Match Closest" to find a similar accessible color.

Yes, provide the font URL (typically Google Fonts) and exact font family name. The font must be web-accessible.

Visit your public booking page URL to see how customers view your branding. Changes apply immediately.

Enable for most situations - it reduces workload and allows 24/7 bookings.

Disable only if:

Yes, strongly recommended. Requiring a card:

4-24 hours for most businesses:

Instant confirmation for 95% of bookings. Only use manual approval if you truly need to review each booking (VIP services, complex requirements, capacity constraints).

Pro Automations are included in Business Pro and Business Max plans. Calendar Lite does not include Pro Automations, as it doesn't have payment processing.

Check your subscription in Billing if you don't see these settings.

Yes, for maximum time savings. Start with one at a time and work up to all five.

Full automation workflow:
Pre-Hold Funds → Auto-Start → Auto-Complete → Auto-Finalise → Auto-Pay

Customer receives automatic notification to update their payment method. The appointment remains but requires a valid card before proceeding.

Yes! You have 30 minutes after finalisation before auto-pay processes. Cancel or modify the invoice during this window.

Payments can fail if:

Customers are notified and can update payment method.

SMS notifications are included in your plan at no extra charge:

If you exceed your monthly allocation, SMS Power-Up Packs are available for purchase. Most businesses never hit these limits.

Yes, customers can reply "STOP" to SMS or click unsubscribe in emails. They'll still receive critical appointment information.

24 hours works for most businesses. Adjust based on:

Yes, you receive notifications for new bookings. Configure your personal notification preferences in your user settings.

Strongly recommended. Proper legal documents protect your business from liability. Many lawyers offer pet business packages.

Yes, but changes only apply to new bookings. Existing appointments use the policy in place when booked.

50% is industry standard. Consider:

Yes, for any service where pets interact:

Optional for:

Yes, digital agreements with timestamps are legally enforceable. Our system captures all necessary proof (date, time, IP address, document version).

Invoice content is standardised to ensure clarity and legal compliance, but you can customise key elements:

Automatically included:

Customisable elements:

Not currently customisable:

For specific invoice requirements, contact support to discuss your needs.

No right answer - it's a business decision:

Customer Pays:

Business Absorbs:

Typically 1.7% + $0.30 per transaction in Australia. Your rate may vary based on transaction volume. Check your Stripe dashboard for exact rates.

Consider if:

Skip if:

No, Petboost connects specifically with Stripe Terminal. You need the WisePOS E device for in-person payments.

Yes! While Petboost integrates with Stripe for card processing, you can absolutely keep using your existing terminal (Smart Pay, Square, bank EFTPOS, etc.). Here's how:

Fees for External Payment Machine:

Trade-offs to consider:

Important: You can pass Stripe fees to customers as line items on their invoice (both the 1.4% Petboost fee and 1.7% + $0.30 Stripe fee).

The $7,500 subscription waiver: Process $7,500+ via Stripe in a calendar month → next month's $65 subscription is waived. Each month counts separately (not cumulative). External Payment Machine transactions don't count toward this threshold.

Yes, this "hybrid approach" is fully supported. You can mix Stripe and External Payment Machine on a per-appointment basis.

Typical setup:

Stripe connection is required to activate Business Pro (for online booking, packages, automations), but once connected, you choose which payment method to use for each transaction.

With Stripe for all payments:

With External Payment Machine (or hybrid):

Recommendation: If clean bookkeeping is a priority, Stripe for everything is the path of least resistance. If your bank rate is significantly lower than Stripe's and you're comfortable with manual reconciliation, a hybrid approach can work.

Follow up with customer:

Petboost is purpose-built for pet services (grooming, daycare, training, walking, boarding) with features Square doesn't offer:

While Petboost uses Stripe (1.7% + $0.30 vs Square's fees), the time savings from automation, cleaner bookkeeping, and no-show reduction typically result in higher net income despite slightly higher transaction fees.

Petboost offers multiple layers of no-show protection:

Clients report dramatic reductions in no-shows compared to systems that allow booking without payment methods. One testimonial: "I haven't had a single missed payment or no-show" (Annika, dog trainer using Petboost).

Your money is never missing. It's either:

Check Settings → Payouts to see exactly where your funds are at any moment.

Stripe uses a rolling 2-day processing period (not batched). After processing, the payout is initiated based on your schedule (daily, weekly, or monthly).

Typical timeline for daily payouts:

Weekend and holiday payments may take longer as banks don't process transfers on non-business days.

📖 Stripe Payout Schedules FAQ

Payments successfully processed before the daily cutoff time are included in the next day's processing batch. Payments captured after the cutoff go to the following day's batch.

The exact cutoff time for your account is displayed in your local timezone in Settings → Payouts. This time varies by country (typically around 5pm local time).

If your payout was scheduled for Saturday or Sunday, it automatically moves to Monday (next business day). Same applies to public holidays.

The Payouts tab shows you the actual expected arrival date, accounting for weekends and holidays.

Yes! Click "Change schedule in Stripe" in the Payouts tab. You can choose:

Click "Manage" in the Payout Destination card in Settings → Payouts. This opens your Stripe Dashboard where you can add or change bank accounts. Stripe may require verification for new accounts.

Your payout is the net amount after deductions:

Expand any payout in the history to see the fee breakdown per transaction.

Yes! Click any payout in the history to expand it. You'll see each transaction with:

Each transaction in a payout shows the appointment it relates to, making reconciliation straightforward.

Check:

Verify:

Check:

Try:

Verify step-by-step:

🚨 Most common cause: Auto-Pay is per-service, not just global!

Example scenario: You have Auto-Pay ON globally, but it's OFF for "Full Day Daycare". All Full Day Daycare appointments will NOT auto-charge, even though other services will.

Still not working? Check the appointment's status. Auto-Pay only runs 30 minutes after the invoice is finalised. If the appointment is still "Completed" but not "Finalised", Auto-Finalise may also be disabled for that service.

When first configuring settings:

Monthly:

Quarterly:

Annually:

For additional configuration: