For the fees on a single card payment and who receives each one, see Understanding Your Fees.

A few principles apply to every plan:

Fees, limits, and thresholds shown above are standard rates. Your actual rates are configured in your subscription and may differ. Check Billing for your account's specific values. The pricing page shows the Calendar Lite price and the fee for each extra appointment.

The pet-friendly calendar for professionals who handle payments separately.

For smaller businesses ready to automate bookings, payments, and reminders.

Everything in Calendar Lite, plus:

Process $7,500 or more in card payments through Stripe in a billing month on Business Pro → your plan fee is waived for the following month. A billing month starts on your subscription's renewal date. The booking fee still applies.

Each billing month counts separately (not cumulative):

What counts: Stripe payments only (Card on File, payment links, Stripe Terminal)

What doesn't count: Cash, bank transfers, Other EFTPOS (your own terminal)

Card surcharges: From 1 October 2026, card surcharging is banned in Australia on eftpos, Visa and Mastercard debit, prepaid and credit cards. See Build fees into your prices.

For busier teams that need more appointments and SMS than Business Pro includes.

Business Flex has the same features as Business Pro. These change:

For established, high-volume operations that want no appointment allowance to go over.

Business Max has the same features as Business Pro. These change:

Process $20,000 or more in card payments through Stripe in a billing month on Business Max → your plan fee is waived for the following month. A billing month starts on your subscription's renewal date. The booking fee still applies.

Each billing month counts separately (not cumulative):

What counts: Stripe payments only (Card on File, payment links, Stripe Terminal)

What doesn't count: Cash, bank transfers, Other EFTPOS (your own terminal)

Petboost Enterprise is for businesses with two or more locations. It has custom and volume pricing, Locations HQ for every site, team access by location, one organisation bill, a dedicated account manager and priority support. A dedicated account manager is available on Enterprise only. See Enterprise Multi-Location.

Every new account starts with a 14-day free trial, and no card is needed. The trial runs on Calendar Lite. Nothing is charged during it. If you do not choose a plan, the trial ends after 14 days and you are not charged.

The trial includes:

Self-service online booking, payment processing, SMS and Automatic Actions need a paid plan. They switch on when you choose Business Pro, Flex or Max in Billing. Online booking and payment processing also need Stripe Connect connected, which takes about 5-8 minutes.

These do not run during the trial:

The 14-day trial runs on Calendar Lite. Business Pro, Business Flex and Business Max do not have their own trial periods. All paid plans require connecting Stripe Connect to enable self-service bookings and payment processing. Stripe Connect setup takes about 5-8 minutes during onboarding. The full-screen setup step stays until Stripe is connected. That is a required step, not a bug.

New accounts do not get a fee-free period. The standard Petboost booking fee applies from the first card payment, alongside Stripe's processing fee (1.65% + $0.30). Your plan's monthly subscription is charged from the day you choose a plan.

An account created before October 2026 may still have a booking fee waiver period set on its plan at sign-up. It counts from the day the account was created and ends on its own. Billing > Plan & Power-Ups shows Booking fee waiver period only when your plan carries one.

Your monthly subscription is a separate mechanic: reach your plan's threshold in card payments through Petboost in a billing month and the following month's plan fee is waived.

If you start an upgrade during your Calendar Lite trial but don't complete the Stripe Connect setup or checkout, your Calendar Lite trial may appear as cancelled even though you haven't actually subscribed to a paid plan. This can happen if you start the upgrade flow and then close the page or navigate away before completing checkout.

If your account is less than 14 days old and you didn't complete the upgrade, contact the team via chat or email. We can reinstate your remaining trial days so you can continue exploring Petboost. You won't lose any data, customers, pets, or settings you've already configured.

This is Petboost's fee on card payments:

This fee only applies when a customer pays. No payment = no fee.

Stripe charges for card processing. Australian businesses pay domestic rates:

Pass platform fee to customer, on the Fee Configuration card of Pricing & Payments, controls whether the booking fee is added to invoices paid by card. When the switch is off, the fee comes out of your payout. Stripe's card processing fee always comes out of the payment: card surcharging is banned in Australia from 1 October 2026. The card shows your own rates.

From 1 October 2026, card surcharging is banned in Australia on eftpos, Visa and Mastercard debit, prepaid and credit cards. Most businesses build their processing costs into their service prices. See Build fees into your prices.

Power-ups are optional paid add-ons on top of your plan. Each one is billed monthly, pro-rated for the days left in the cycle when you switch it on, and you only pay for it while it is on.

Owners and admins can activate a power-up, and Plan & Power-Ups shows the prices. Overview shows every power-up in a carousel.

Power-ups are not available on Calendar Lite or during a trial. Trips Booster is included on Enterprise. Video Booster is also available on Enterprise, per location. See Watching an unfinished booking, Getting started with Trips and Video Booster.

Do this to add a power-up to your plan, or to change or stop one.

If you exceed your monthly allocation, buy a credit top-up pack in Billing: select Top up to open SMS Credits. Top up shows on Plan & Power-Ups once you have used half your monthly SMS. Top-up packs never expire, and Auto top-up charges your selected pack when you run out.

Business Pro's 450 appointments/month means approximately:

If you consistently exceed this, Business Max may be more cost-effective.

Do this to check your plan, your usage and your invoices.

If your business is on the Enterprise plan, Billing opens Organisation-level billing first. Your subscription, SMS credit packs, payment method and invoice history belong to the organisation, so you manage them in Locations HQ. Select Go to Locations HQ to open it, or Stay here to stay on this location's Billing page. See Enterprise Multi-Location.

Billing shows your current subscription plan, the monthly fee and status, your card payment volume towards the threshold and your Pro Status progress, the upcoming invoice, your payment history and your SMS usage.

The Overview tab shows your progress towards the subscription waiver threshold:

You can change plans in any month from Billing.

Do this to move from Calendar Lite to Business Pro, Flex or Max, or up between paid plans.

Upgrades take effect immediately. You'll be prorated for the current billing period.

Do this to move to a lower plan.

Downgrades take effect at the end of your current billing period. If you downgrade from Pro, Flex or Max to Calendar Lite, you'll lose access to:

Do this when a customer cancels within your cancellation policy window. The fee is the amount your policy sets.

The fee question appears only when the service has a cancellation fee and the free cancellation window has passed. With a card on file, Petboost charges the card. With no card, the fee still applies: the cancelled booking shows Cancellation Fee Outstanding, and Collect fee lets you choose how to collect it, including a payment link sent by SMS.

Cancellation fees are processed through Stripe and appear in your payment history.

You pay the standard monthly fee. The threshold is a benefit, not a requirement.

No, only card payments processed through Petboost count. This includes online payments, payment links, and terminal transactions.

Yes. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your billing period.

No long-term contracts. Cancel anytime. Monthly billing with no cancellation fees.

No. Unlimited team members are included on all plans at no extra cost.

Need help? Contact support or select Get Help in your dashboard to chat with our team.