Petboost offers four subscription plans designed for different business stages. Whether you're a solo operator who handles payments separately, a growing business ready to automate, or an established high-volume operation, there's a plan that fits.

Key Principles:

Note: Fees, limits, and thresholds shown above are standard rates. Your actual rates are configured in your subscription and may differ. Check Settings > Billing for your account's specific values.

The pet-friendly calendar for professionals who handle payments separately.

✅ Scheduling

✅ Management

❌ Self-service online booking portal
❌ Payment processing (Stripe integration)
❌ SMS notifications
❌ Automatic Actions (auto-pay, auto-complete)
❌ Packages (prepaid bundles)
❌ Courses (group training management)

For smaller businesses ready to automate bookings, payments, and reminders.

Everything in Calendar Lite, plus:

✅ Bookings & Payments

✅ Automation

✅ Growth Tools

Process $7,500 or more in card payments through Stripe in a calendar month → your subscription is waived for the following month.

How it works (each month counts separately, not cumulative):

What counts: Stripe payments only (Card on File, payment links, Stripe Terminal)

What doesn't count: Cash, bank transfers, External Payment Machine (your own terminal)

Card surcharges: From 1 October 2026, card surcharging is banned in Australia on eftpos, Visa and Mastercard debit, prepaid and credit cards. See Build fees into your prices.

For smaller businesses that need more capacity, including those using their own EFTPOS terminal.

Everything in Business Pro, plus:

✅ Flex Benefits

For established, high-volume operations wanting all-inclusive pricing.

Everything in Business Pro, plus:

✅ Max Exclusive Benefits

Process $20,000 or more in card payments through Stripe in a calendar month → your subscription is waived for the following month.

How it works (each month counts separately, not cumulative):

What counts: Stripe payments only (Card on File, payment links, Stripe Terminal)

What doesn't count: Cash, bank transfers, External Payment Machine (your own terminal)

Every new account starts with a 14-day free trial of Business Pro. You add a card at signup. Nothing is charged during the trial. When the trial ends, Business Pro starts automatically at the discounted price shown at signup. Cancel before then from Billing and you are not charged.

What's included in the trial:

✅ Unlimited appointments and scheduling
✅ Customer and pet profiles with notes and preferences
✅ Team member scheduling and availability
✅ Resource management (kennels, stations, equipment)
✅ Recurring appointments and stay appointments
✅ Self-service online booking portal
✅ Payment processing via Stripe
✅ Automatic Actions such as auto-pay and auto-complete
✅ Packages, memberships, intake forms and courses

What needs a further step:

⚠️ Self-service online booking and payment processing need Stripe Connect connected first. Setup takes about 5-8 minutes.

What does not run during the trial:

❌ Appointment reminder emails and SMS, Friday reminders, vaccination reminders and rebooking reminders. These start when your trial ends.
❌ Communications Booster and Booking X-Ray Booster. Both unlock once your plan starts. Trips Booster can be activated during the trial.

The 14-day trial runs on Business Pro. Business Flex and Business Max do not have their own trial periods. All paid plans require connecting Stripe Connect to enable self-service bookings and payment processing. Stripe Connect setup takes about 5-8 minutes during onboarding. The full-screen setup step stays until Stripe is connected. That is a required step, not a bug.

Your launch period runs from the day you sign up, not from the day your plan starts, so the 14-day trial sits inside it. During the launch period there is no Petboost booking fee:

This gives you time to onboard customers and build payment volume before the standard booking fee applies. Your monthly subscription is a separate mechanic: process above your plan's threshold in card payments through Petboost in a calendar month and the following month's subscription is waived.

If you click "Upgrade" during your Calendar Lite trial but don't complete the Stripe Connect setup or checkout, your Calendar Lite trial may appear as cancelled even though you haven't actually subscribed to a paid plan. This can happen if you start the upgrade flow and then close the page or navigate away before completing checkout.

If your account is less than 14 days old and you didn't complete the upgrade: Contact the team via chat or email. We can reinstate your remaining trial days so you can continue exploring Petboost. You won't lose any data, customers, pets, or settings you've already configured.

This is Petboost's platform fee for processing payments:

This fee only applies when a customer pays. No payment = no fee.

Stripe charges for card processing. Australian businesses pay domestic rates:

Pass Stripe fee to customer and Pass platform fee to customer on Settings → Pricing & Payments control whether each fee is added to invoices paid by card. When a toggle is off, that fee comes out of your payout.

From 1 October 2026, card surcharging is banned in Australia on eftpos, Visa and Mastercard debit, prepaid and credit cards. Most businesses build their processing costs into their service prices. See Build fees into your prices.

Power-ups are optional paid add-ons on top of your plan. Each one is billed monthly, pro-rated for the days left in the cycle when you switch it on, and you only pay for it while it is on.

To turn a power-up on or off, go to Billing, then Plan & Power-Ups. Owners and admins can activate a power-up. Prices are shown on that page.

Power-ups are not available on Calendar Lite or during a trial. Trips Booster is included on Enterprise. See Watching an unfinished booking and Getting started with Trips.

If you exceed your monthly allocation, SMS Power-Up Packs are available for purchase in your billing settings.

Business Pro's 450 appointments/month means approximately:

If you consistently exceed this, Business Max may be more cost-effective.

The billing dashboard shows your progress toward the subscription waiver threshold:

To upgrade from Calendar Lite to Business Pro/Flex/Max, or between paid plans:

Upgrades take effect immediately. You'll be prorated for the current billing period.

To downgrade:

Downgrades take effect at the end of your current billing period.

Note: If downgrading from Pro/Flex/Max to Calendar Lite, you'll lose access to:

When a customer cancels within your cancellation policy window, you can charge a cancellation fee:

Cancellation fees are processed through Stripe and appear in your payment history.

Q: What happens if I don't reach the fee waiver threshold?
A: You simply pay the standard monthly fee. The threshold is a benefit, not a requirement.

Q: Do cash and bank transfer payments count toward the threshold?
A: No, only card payments processed through Petboost count. This includes online payments, payment links, and terminal transactions.

Q: Can I change plans mid-month?
A: Yes. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your billing period.

Q: Is there a contract or commitment?
A: No long-term contracts. Cancel anytime. Monthly billing with no cancellation fees.

Q: Are team members extra?
A: No. Unlimited team members are included on all plans at no extra cost.

Need help? Contact support or click the "Get Help" button in your dashboard to chat with our team.