The page has three sub-tabs: Details, About and Hours. Owner Admins and Admins change it. A Service Performer or Service Supporter cannot open Settings at all. Changes on every sub-tab wait under Pending Changes at the foot of the page until you publish them.
Edit your business details
Update these when you rename the business or your phone, email or address changes.
Open Business Details. It opens on Details.
Under Basic Information, edit Business Name, Business Phone and Business Email.
To change Billing Address, type in Find your address via Google and choose your address from the list. If you have no shopfront or home base, tick We don't have a fixed business address instead; you can then switch on Enter Address Manually and type a billing address.
Select Publish Changes, tick the box in Before You Publish, then select Publish Changes.
Business Name is the name customers see on your booking page and in emails, and it signs off the texts they get. Billing Address is the business address for billing and legal purposes. Petboost prints it on invoices, and your booking page shows it, with a map, and takes your suburb from it. If your business has several locations, each location has its own Address on Locations.
Petboost saves the business address only when you choose it from the list, because that is what gives your booking page its map and lets Google show a Book Online button. A typed address does not save on its own, and the page shows Choose your address from the list until you pick one or tick We don't have a fixed business address. When that box is ticked, your address and map stay off your booking page and Google does not list you; your billing address still prints on invoices.
Fields you cannot edit here
Business Structure (Sole Trader, Partnership or Company) and ABN are set when the account is created and are read-only, marked Locked after setup. ACN (Optional) can be entered once. It locks as soon as it holds a value, before you publish, so paste the whole ACN in one go. If it locks after one character, remove ACN from Pending Changes and paste it again.
Say you are registered for GST
If your business is registered for GST, tick the box so your invoices and receipts become tax invoices.
Open Business Details.
Under Basic Information, tick Registered for GST.
Select Publish Changes, tick the box in Before You Publish, then select Publish Changes.
Petboost ticks Registered for GST at sign-up when your ABN is registered for GST. Check it once, because an account set up earlier may have it unticked. Once it is ticked, appointment and package invoices, the invoice PDF and membership payment receipts are tax invoices that show the GST included and your ABN. Invoices already sent do not change. If you run more than one business account, tick it on each one. If you deregister for GST, untick it.
Business Structure, ABN, a saved ACN, Business Phone and Business Email each have a copy button, so you can lift the value into a form or a supplier record without retyping it. Selecting ABN or a saved ACN copies it too.
Change a locked field
Only the Petboost team can change a Business Structure, an ABN or a saved ACN.
Open Business Details.
Under the locked field, select Message us. A chat with the Petboost team opens, asking to change the business structure, ABN or ACN.
You can also call us on 1800 291 005.
Choose the first day of the week
Start Appointment Calendar on sets which day the week begins.
Open Business Details.
Under Start Appointment Calendar on, choose Monday or Sunday.
Select Publish Changes, tick the box in Before You Publish, then select Publish Changes.
The week then starts on that day on Schedules & Sessions, on team member and resource working hours, when Mission Control groups a week by weekday, and on the Week View tab of Reporting & Intelligence. The Appointments calendar week starts on Monday whichever you choose.
Write what customers read about you
The About sub-tab writes the content of your public booking page. Everything on it is customer-facing.
Open Business Details and choose About.
Under Business Description, write about your business in your own words, or select Generate with AI to have Grazi draft it.
Optional: under Badges, select Add badge, pick an icon and type the badge's label.
For each badge, leave Show on listing selected to put it on your booking page, or select Show on team cards and tick the team members it belongs to.
Under Amenities, select each facility your venue offers.
Optional: type a short notice under Announcement, such as a holiday closure.
Optional: set Expiry Date (Optional) to hide the announcement by itself.
Select Publish Changes, tick the box in Before You Publish, then select Publish Changes.
Business Description is your own words about the business. Keep it under 160 characters and it renders as a short blurb above your services. Go over 160 and it becomes a full About section that pushes your service tiles down the page, which This will sit above your services warns you about while you type. The limit is 2,000 characters. Once the description has text, Generate with AI reads Improve with AI.
Badges are short chips on your booking page or on a team card, up to 40, each with its own icon. Show on team cards needs at least one team member. Amenities come from a fixed list and show on your booking page.
The Announcement is one notice of up to 300 characters. With only an expiry date set, it hides at the end of that day. Choose an Expiry Time to hide it earlier. Leave the date blank and the announcement stays until you clear it.
Set your opening hours
The Hours sub-tab is the same weekly template, weekday rates and special dates you get on the standalone hours page. They are the hours your booking page and booking form show. Your team and resource rosters still decide the times customers can book.
Open Opening hours. It opens Business Details on Hours.
Switch each day on to open it, or off to show it as Day off.
Open a day and set its start and end time. Select Add Shift for a second set of hours on the same day, or switch on 24 Hours.
Optional: to give other days the same hours, open the day's menu and select Copy to Other Days....
Select Publish Changes, tick the box in Before You Publish, then select Publish Changes.
Special Dates are on the same sub-tab. On the standalone Business Hours page you save with Save Business Hours instead of Publish Changes. See Business Hours for the full detail, and Public Holidays, which Manage public holiday hours opens, for holiday closures. Holiday, weekday and date rates are on Settings > Pricing & Payments: see Holiday and weekday pricing.
Where this information shows
Each field reaches customers in its own places.
What you set | Where it appears |
Business Name | Booking page, customer emails, the sign-off on texts, invoices |
Business Phone, Business Email | Booking page contact details, invoices |
ABN | Invoices |
Registered for GST | Invoices and receipts, as tax invoices with the GST included |
Billing Address | Invoices, and the address, map and suburb on your booking page |
Business Description, Badges, Amenities, Announcement | Your public booking page |
Start Appointment Calendar on | Schedules & Sessions, working hours, Mission Control week groups and Week View |