You sign in to Petboost at business.petboost.com with the email and password on your team member login. Passwords change only by emailed reset. You never type a new password inside Petboost.
This is a business login. A pet owner signs in with their phone and a one-time code. See Reset Customer Password / Quick Login.
Sign in
Enter the Email Address you signed up with
Enter your password
Sign in
If you do not remember the password, select Forgot your password? on that screen. See If you cannot sign in.
My login is not working
Work through these in order.
Check you are using the Email Address from the registration About you step, not a different work address
Select Forgot your password? and set a new password from the email
Check the spam folder for the reset email
If you can reach the app but a screen is stuck, open the account menu (business name or logo) and select Reset & Update
If you still cannot sign in, select Speak with the team
Do not share one login. Each person who needs the app gets Create Login on their own team member profile.
Switch user on a shared device
Use this on a shared iPad or counter computer so the next person signs in as themselves.
Open the account menu (business name or logo)
Select Switch user
Search and select the team member
Enter that person's password on the login screen
The dialog title is Switch user. It lists only active team members who already have a login. You still need their password. Petboost signs the current user out first so the next login is not silent.
Sign out
Open the account menu (business name or logo)
Select Sign out
That ends the Auth0 session and returns you to the login screen. There is no remote sign-out of another device from this menu.
Reset & Update
Use Reset & Update when the app looks stuck, an old tab will not load, or a login session will not clear.
Open the account menu (business name or logo)
Select Reset & Update
Read Limited Connection?
Select Let's do it!
This clears cached data and cookies, then reloads the latest version of Petboost. You stay on the same page after the reload when you can. It does not change your password.
Which email did I sign up with?
The registration wizard collects Email Address on the About you step. Password reset emails go to that address.
If you signed up with a work address and later use a personal one, the reset will not arrive. Ask someone who can still sign in to open Team Members, open your profile, and check the login email. Then use Forgot your password? with that address, or Send Password Reset from the profile.