You change a business login password with a reset email. There is no Settings field where you type the old password and a new one.
This is for staff and owners who sign in at business.petboost.com. It is not the same as resetting a pet owner's Pet Owner App login. That path is Send Quick Login SMS on the customer profile. See Reset Customer Password / Quick Login.
The new password must be at least 8 characters and include an uppercase letter, a lowercase letter, and a number.
If you can still sign in
Use this when you are signed in on any device and want to change your own password, including the owner login.
Go to Team Members
Open your team member profile (the owner is listed there too)
Select Send Password Reset
Open the email sent to that profile's login email
Set the new password, then sign in with it
If you are on a phone or iPad, the button sits in the Team member details section at the top of the profile. Expand that section if it is collapsed.
Send Password Reset emails a link. It does not let you type the new password in Petboost.
If you cannot sign in
Use this when the iPad or browser has signed you out, or you do not remember the password.
On the login screen, select Forgot your password?
Enter the email you use to sign in
Open the reset email and set a new password
Sign in with that password
If you are changing a staff member's password
An Owner Admin or Admin can send a reset for anyone who already has a login.
Go to Team Members
Open that person's profile
Select Send Password Reset
They open the email on their login address and set their own password
Send Password Reset only shows on an active profile that already has a login. If they have never signed in, select Create Login instead. See How do I create a user account for a team member?.
If staff need the iPad when you are not there
Do not share one owner password, and do not make a generic shared login. Each person who needs to run the day gets their own login and their own password.
Open each staff profile on Team Members
Select Create Login if they do not have one, or Send Password Reset if they do
They set a password they will remember from the email
On a shared iPad, open the account menu (business name or logo) and select Switch user, then sign in as that person
Kiosk Mode is for clients at the counter. It is not a staff login. See Kiosk Mode.
If the iPad keeps signing people out, add Petboost to the home screen from Safari and open it from that icon. See Add Petboost to Your Home Screen.