Nothing is pre-selected: the pet owner taps to add the extra. The usual price is stored on the service and only shown. It does not change what is charged, and the charge stays $0.
Create a complimentary extra
Create a complimentary extra when you want to give an extra away with a booking.
Open Services, select New, then New Service.
On Basic Info, choose Add-on (extras) under Service Type, fill in Service Name, Category and Description, then select Next.
On Pricing & Timing, enter
0in Price.If the extra normally has a price, enter that amount in Usual price. The field appears only on an add-on priced at
0.Select Next through the remaining steps, then select Create Service.
Make an existing add-on free
Make an add-on free when you already sell it and want to give it away instead.
Open Services, select Manage on the add-on, then Manage Service.
Open Pricing & Payments and set Base Price to
0.If the extra normally has a price, enter that amount in Usual price.
Select Publish Changes, tick the box in Before You Publish, then select Publish Changes.
Give the add-on a price above 0 and Usual price goes away.
Trap: The line under Usual price says the extra is pre-selected at booking. The booking form pre-selects nothing, and the pet owner taps to add it. Only the report card's tease after a visit follows that rule.
Let pet owners book it online
Pet owners see a complimentary extra only when it can be booked online.
Open Services, select Manage on the add-on, then Manage Service.
Open Booking Settings and, under Self-Service Booking, switch on Online booking.
Select Publish Changes, tick the box in Before You Publish, then select Publish Changes.
What the pet owner sees
If a complimentary extra applies to the selected pet:
It appears in Add Extras on the Pets & Services step, marked Free. The pet owner taps to add it.
It appears again on Review & Terms, so they can add it there or remove it.
After a visit, the report card lists it under Included when you book again, above Book Again. That tease does not write anything, and Book Again does not add the extra: the pet owner adds it on Review & Terms.
The report card leaves out a mobile extra, and an extra restricted to suburbs unless the owner's suburb on their account is one of them. In Add Extras, an extra restricted to suburbs is hidden when the owner's suburb is not one of them.
What a complimentary extra is not
A $0 package-credit line is a redemption, not a complimentary extra. It shows as Redeem 1x.
Related articles
Add-ons: extras booked with another service