Customers see add-ons after they choose their main service and tap to add them, like ordering extras with a meal. They get two chances: when they choose the service, and again at the final checkout step, where an Add Extras carousel offers the add-ons again (Upgrade Their Stay on a stay booking).

Popular add-ons include:

For the customer:

If a business hides prices until review, an add-on whose price is hidden shows no price before Review & Terms, and the total appears there. See Hide prices or services before booking.

For your team, appointments with add-ons show the add-ons icon on the calendar, and Mission Control cards name each add-on. Open the appointment to see the full list. Add-ons are itemised separately on the invoice, and if a customer asks for an extra at drop-off, your team can add it before the appointment is finalised.

An add-on is a service with the type Add-on (extras), and the type cannot be changed later.

The link https://business.petboost.com/services?action=create opens the same wizard. An add-on takes its team member and resource from the main service, so it cannot require either, and resources are rarely needed.

An add-on does not change the booking length unless you turn on Add extra time with this add-on. That switch is on the add-on's Duration & Timing tab, under Extra time. When it is on, you choose the time, and that time is added on top of the main service for the same team member and the same table or resource. The calendar block grows by that much. Online, pet owners only see times that have room for the extra, and the end time they see includes it. Leave it off and the extra is done during the main service. If clients also need to book that extra on its own, create a Regular service as well.

The switch is off on every add-on until you turn it on, including an add-on that already had a duration saved.

The extra time is fixed on a booking when the add-on is added to it. If you change the time on the add-on later, bookings that already have the add-on keep the time they were booked with. If you move a booking, its extra time moves with it.

If a pet owner adds an add-on with extra time online, Petboost checks those minutes against the same team member and table or room, counting their capacity the same way as the booking itself. A room that takes several pets at once stays bookable until it is full. If there is no room, the pet owner is offered another time. Your team can always add it from the appointment.

By default, an add-on shows with every service. A category does not change where it shows.

An add-on always needs a main service in the same booking, whether or not you pair it. A pet owner cannot book an add-on on its own: until they choose a service, the extras are greyed out with Choose a service before you add an extra. If a customer has to be able to book something by itself, create it as a Regular service, not an add-on. Where you sell it both ways, such as a nail trim that some customers book alone and others add to a groom, you need both: a Regular service they can book on its own, and an add-on paired to the services it belongs with.

In online booking, the add-on stays hidden unless one of those services is booked for the same pet. Your team can still add it to any booking. For example, a "Blueberry Facial" paired with your grooming services does not appear on daycare bookings, and a Pet Taxi add-on paired with full-day daycare stops appearing on your half-day and grooming bookings. Customers then see only the add-ons that make sense for their booking.

Pairing also governs a credit or a benefit. Until one of the paired services is in the booking, the pet owner cannot redeem a package credit or a membership benefit against that add-on, and the button to add it stays greyed out with the reason beside it.

Delivered as decides whether an add-on puts tasks on your team's day in Rounds & Tasks, and how often. An add-on with nothing saved is Not a task, so an extra such as a grooming surcharge never becomes a task until you choose how it is delivered.

Times a day spreads the times evenly from the First time to your last round, or to 18:00 when you have no rounds. A First time too close to that last time spreads to 23:00 instead, so every time lands on the same day. Petboost refuses a First time too late for all of them by 23:00 and shows the latest one that works.

If you change an extra to Not a task, the tasks your team already ticked for it stay in your records but no longer show.

An extra's tasks are assigned to the extra's team member, when it has one, and to anyone on shift when it has none. On a stay you choose the team member, the days and the times of one booking's extra with Schedule. See Schedule an extra on a stay.

To set every extra in one place, open Settings, Tasks. Under Extras, each add-on has a row with Delivered as, how many, the round and What kind of job, and each row is saved on its own. Pack lines are set only on the extra's own Delivered as card.

For example, a Full Groom (Large) for Bella might read:

Most add-ons have a fixed price, such as a Nail Trim at $15.00, Teeth Brushing at $12.00 or Medication Administration at $10.00, for extras with consistent effort. Use a "from" price where the final cost depends on the pet, such as a De-shedding Treatment from $35.00 that depends on the coat, or a Flea Treatment from $20.00 that depends on the pet's size and the product.

Add-ons can have multi-pet discounts too, set under Multi-Pet Discount Pricing in Advanced options on the add-on's Pricing & Payments tab. For example, a Nail Trim might charge:

Customers add add-ons themselves while they book, when they choose the service and again under Add Extras at checkout, where a carousel shows each add-on with its image and price. On a booking with several pets, add-ons can be chosen per pet. Commitment is highest at checkout, because the customer has already decided to book, and existing clients take up extras more often than first-time visitors.

Your team can add an add-on to any appointment, for example when a customer asks for an extra at drop-off, you notice the coat needs de-shedding, or the customer asks about teeth cleaning while the pet is there.

The price adjusts when you save. Add Item on the booking's invoice adds the same kind of extra: a charge only. It does not create a time slot or a Trips stop. If the extra needs its own stop on the run, add it in the Services field on Edit. An add-on with Add extra time with this add-on turned on lengthens the main service on the calendar instead. It does not become its own stop. See Using the booking form.

Name add-ons clearly ("Nail Trim", not "NT"), price them so they are easy to add, group related add-ons in categories, and write a short description of what is included. Avoid offering so many that customers are overwhelmed, pricing them so high that few are taken, making an essential service an add-on, and forgetting to assign team members where a skill is needed.

Tip: A low price such as $15 is easy to add, while $47 makes people stop and think. Round numbers such as $15, $20 and $25 are taken up more than $17.50. A bundle offer, such as "Add teeth brushing for only $10 with any groom", and a description that shows what is included both help justify the price.

Once add-ons are set up, the booking form offers the relevant ones to every customer at checkout, with what each includes and its price, before they confirm.

Add-ons sold on Reporting & Intelligence shows which add-ons sell and each one's attach rate, the share of bookings that include it. Use it to see whether revenue per appointment has risen since you added extras. Lower the price or improve the description of an add-on few people take, create related add-ons for popular ones, and remove or rethink one nobody takes.

No. An add-on must go with a main service (Regular, Initial or Stay), including one paid with a package credit. It cannot be booked on its own.

Create two services. Keep the Add-on for "while you are there", and create a separate Regular, such as Drop in Nail Clip, for clients who only want nails. The same price and duration is fine. Service type cannot be changed after you create the service, so do not try to convert the Add-on into a Regular.

Start with 3-5 popular extras. Too many options can overwhelm customers, and you can add more as demand shows.

Yes. Customers using package credits can still add add-ons when they book. The add-on is charged separately from the package credit, unless the package includes that add-on.

No. Add-ons are optional extras. If something is required, make it part of the main service or a separate service.

Create separate add-ons, such as "De-shedding (Small)" at $25 and "De-shedding (Large)" at $45, or use a "from" price and adjust it at booking.

Yes, in the pet owner app. On a pending or confirmed booking with more time before it than your booking notice period, the customer picks extras under Add Extras and confirms with the button at the bottom, which reads Add and the number of extras and total, such as Add 1 extra · $15.00. This is not offered for Stays, courses, bookings paid with package credits, the first booking of a recurring series, or when your change and cancellation policy does not allow changes. The same add-ons, and your products, also show on the report card under Little Extras while the visit has not started. See Report Cards. Your team can add add-ons to any appointment by editing it.

Only when Add extra time with this add-on is on. The extra minutes sit on the main service, so the same team member and the same table stay busy until the new end. They do not get their own card on Appointments or their own stop on Trips. Leave the switch off and the appointment stays the length of the main service. If the extra needs its own trip stop, add it as a Regular service in the Services field on Edit.

Add Item adds a charge to the invoice only. Open Edit (or a new booking) and add it in the Services field.

Open the appointment and select the Add-ons badge to see each pet's add-ons. On the calendar, look for the add-ons icon, or turn on Has Add-ons in the filters.