Common questions, troubleshooting tips, best practices, and keyboard shortcuts for Mission Control.

Mission Control is your operational dashboard for daily task execution:

Appointments Calendar is your detailed scheduling tool:

Use both: Start your day in Mission Control, use Appointments Calendar for detailed scheduling work.

Yes! The Appointments Calendar is still fully available in your navigation menu. Mission Control doesn't replace it-it complements it. Use Mission Control for daily operations and the calendar for detailed scheduling.

Absolutely! Mission Control is fully optimised for mobile devices with:

Mission Control has no keyboard shortcuts of its own. These work anywhere in Petboost:

Yes. Go to Settings and choose Mission Control under Default Page on Load. The setting applies to your whole team.

No. Mission Control does not support time-based rescheduling via drag-and-drop.

Dragging in Mission Control (specifically in Workflow View) changes the appointment's status, not its time. If you need to move an appointment to a different time or date, use the Appointments Calendar instead:

Summary:

See the full guide: View Modes Explained

Mission Control focuses on appointments and operational tasks rather than general calendar events.

What Mission Control shows:

For general calendar events:

Use the Appointments Calendar for a traditional calendar view where you can see:

Tip: Use Mission Control for daily operations and task management, and the Appointments Calendar when you need a traditional calendar overview.

It depends on your business type and current task:

Daycare facilities: Pets View or Workflow View
​Boarding/kennels: Stays View or Resources View
​Mobile groomers: Team Members View
​Training centres: Pets View or Team Members View
​Multi-service businesses: List View or Workflow View
​General use: List View (most versatile)

See the full guide: View Modes Explained

Mission Control automatically remembers your last selected view mode. Next time you open Mission Control, you'll see the same view. No manual saving required.

The drag lock toggle only appears in Workflow View (Kanban). If you're in List View, Pets View, or other views, you won't see it. Switch to Workflow View to access drag lock.

Yes! Workflow View is fully optimised for mobile with touch-friendly drag-and-drop:

Tip: Mobile devices may provide haptic feedback on successful drop.

A booking can show in more than one column. When its services have different team members or resources, each column shows the part assigned to it. A booking with more than one resource appears once for each resource. A booking with both a team member and a resource sits in the shared column for that pair, such as Sarah + Grooming Station 2, not in the team member's or the resource's own column.

If duplicates are confusing:

List View does not currently offer column-level customisation (choosing which data fields appear on each appointment card). However, you can control how appointments are grouped and sorted, which shapes what you see:

Grouping options (effectively changes the "columns" of your list):

Sorting options (controls order within each group):

To change grouping or sorting:

Tip: If you need a traditional table with selectable columns, export your data via the reporting tools or contact support about upcoming enhancements.

The status columns in Workflow View are fixed:

Stay Arrivals and Stay Departures appear when you have stay appointments that day. There is no Ready for Pickup column. Cards only move forward. Use Undo Check Out on the card or appointment to send Ready to Pay back to the status it held before check out. You cannot customise these columns.

Stays View is a specialised view mode designed for businesses that offer overnight boarding, pet hotels, or multi-day care. It focuses entirely on stay appointments and their lifecycle.

Getting started with Stays View:

Phase indicators:

Each stay card shows:

Grouping options in Stays View:

Best practices:

See the full guide: View Modes Explained

Stays View only appears if you have stay services configured in your business. If you don't offer overnight boarding, this view mode won't show. Set up stay services in Settings > Services to enable it.

Use Resources View for kennel occupancy:

For multi-day overview:

Alternative: Use Stays View

Petboost automatically prevents overbooking when resources are properly configured:

Result: Maximum occupancy enforced automatically. No manual tracking needed.

Current options:

In Development: Dedicated resource utilisation reports showing:

Every team member, resource and pairing gets its own column, so this view needs a wide screen. On smaller screens:

The Attention System uses colour-coded badges to flag items that need your action. There are two main cards: Attention Required (operational issues) and Special Attention (pet care needs).

Attention Required badges:

Special Attention badges:

How to action these:

See the full guide: Attention System

That group only includes customers with at least one future active booking. Tap Send SMS request on a card, or turn on Bulk SMS Mode to send more than one. Each send is logged on Timeline & Notes.

Customers also see your terms first thing when they log in. If they are at the desk, use Kiosk Mode. Full steps: Policies & Paperwork.

There are several ways to find appointments with outstanding payments:

Method 1: Attention Required card (recommended)

Method 2: Quick Filter

Method 3: Status filter

Tip: Use the Bulk Charge button in the Attention Required dialog to process multiple outstanding payments at once. See How do I bulk charge multiple customers? for step-by-step instructions.

Outstanding payment alerts appear when:

To reduce these alerts:

Bulk Charge lets you process multiple outstanding payments in a single action, saving significant time at the end of the day or week.

Step-by-step:

What happens after processing:

Common failure reasons:

What to do with failures:

When to use bulk charge:

Tip: Bulk Charge also works on mobile with a touch-optimised interface. See the full guide: Attention System

Medical Conditions:

Behavioural Needs:

Both appear in Special Attention but serve different purposes.

Birthday tracking shows pets with birthdays within a 7-day window:

This gives you time to prepare special treats or attention and a grace period if you missed the actual day.

Check the pet's profile and review their attributes:

Special Attention automatically clears when the attribute is removed.

No, attention items can't be manually dismissed. They automatically clear when the underlying issue is resolved:

Generally:

These timings may vary based on your business settings and service durations.

Yes. There are two approaches depending on what you need:

Approach 1: Team Members View (best for team-focused workflows)

Approach 2: List View grouped by team member

Approach 3: Search by team member name

Example combination for a specific groomer's unpaid appointments:

See the full guide: Filtering & Organisation

You may have combined incompatible filters:

Common conflicts:

Solution:

Note: This clears:

The filter count badge shows how many filters are currently active:

Example: If you have:

When you switch to Week View, weekday filter buttons appear (SUN, MON, TUE, WED, THU, FRI, SAT).

Smart defaults:

Using weekday filters:

Reset: Click "Reset to Defaults" to restore smart defaults.

Check these common issues:

Troubleshooting:

Not yet. Filter combinations don't currently persist across sessions, except:

Search text and quick filters reset each session. We recommend creating mental "filter patterns" for common tasks.

Mission Control displays revenue information in several places, depending on your device:

On desktop:

On mobile:

What the Revenue Card shows:

Quick morning check:

Tip: Revenue figures update as appointment statuses change throughout the day. Check again at end of day to verify all payments have been collected.

See the full guide: Dashboard Intelligence & Analytics

Yes. Mission Control includes built-in week-over-week comparison to help you track business performance trends.

Where to find it:

How comparison works:

What the comparison shows:

Example:

How to use this data:

Tip: Switch to Week View to see the aggregated weekly comparison, which smooths out daily fluctuations and gives a clearer trend picture.

Mission Control shows expected revenue for the selected date/week based on appointments:

Your accounting system shows:

Use Mission Control revenue for:

Use accounting system for:

Included:

Excluded:

Package note: When a package credit is redeemed, the revenue shown is the per-service value from when the package was originally purchased, not the current single-service price.

When a customer redeems a package credit:

Example:

Mission Control compares your current day/week to the same period last week:

Day View:

Week View:

Comparison shows:

Use this to:

Automatic refresh:

Manual refresh:

Real-time updates:

Yes, simply close and reopen Mission Control to refresh all data. A dedicated refresh button may be added in future updates.

There are several reasons an appointment might not appear in Mission Control. Work through this checklist:

1. Wrong date or week selected

2. Active filters hiding the appointment

3. Status is filtered out

4. Weekday filtering (Week View only)

5. Search term is active

6. Appointment does not exist

If the appointment exists in the Calendar but not in Mission Control after clearing all filters, try refreshing the page or closing and reopening Mission Control.

For a multi-day overview of kennel and resource occupancy, combine Resources View or Stays View with Week View:

Method 1: Resources View + Week View (best for seeing all resources)

Method 2: Stays View + Week View (best for boarding-focused businesses)

Using weekday filters for specific days:

Identifying availability:

Tip: For real-time single-day occupancy, switch back to Day View in Resources View. Each resource card shows its current status (free, occupied, or blocked).

Check these possibilities:

Troubleshooting:

No, filtering in Mission Control is very fast and doesn't impact performance. Mission Control is designed to handle:

If you experience slowness, it's likely related to:

On phones, tablets and narrow windows, two tabs sit under the date:

The bar at the bottom of the screen has View, Search, Quick, Filters and Group. View and Group work on Appointments only.

Appointments Tab:

Overview Tab:

Mobile quick actions open from the bottom bar:

Available mobile quick actions:

Every view except Grid is available on smaller screens. Select View in the bottom bar to open Select View:

Recommendation: On mobile, use:

No. Compress and Expand are on desktop only. On smaller screens, the flow graph and other cards sit on the Overview tab, so the Appointments tab shows the list without them.

Search drawer:

Filters drawer:

If issues persist:

Step 1: Review Attention (5 min)

Step 2: Team Brief (5 min)

Step 3: Payment Check (2 min)

Step 4: Day Planning (3 min)

Total: 15 minutes for full operational readiness

Step 1: Payment Collection (10 min)

Step 2: Status Cleanup (5 min)

Step 3: Tomorrow Prep (5 min)

Step 4: Review Revenue (2 min)

Total: 22 minutes for clean end-of-day

Strategy 1: Progressive Refinement

Start broad, narrow down:

Strategy 2: Task-Specific Patterns

Create mental filter combinations:

Strategy 3: Use Search First

For specific pets/owners:

Dog Daycare:

Boarding/Kennels:

Mobile Grooming:

Training Centre:

Multi-Service Salon:

Mission Control has no keyboard shortcuts of its own. These work anywhere in Petboost:

Try these steps:

Common issues:

Solution:

Checklist:

If still missing:

Workflow View drag-and-drop:

If still not working:

Possible causes:

Solution:

Common explanations:

Remember:

Need additional assistance?

Within Mission Control:

Other support channels:

Have an idea for improving Mission Control?

Mission Control guides:

Related guides:

FAQ Philosophy:

"Every question is an opportunity to improve. If it's not in the FAQ yet, it will be."