Common questions, troubleshooting and good habits for Mission Control. Each answer names the controls as they appear in Petboost.

Mission Control is for running the day:

The Appointments calendar is for scheduling and planning:

Start your day in Mission Control, and use the calendar when you need the time slots. See Getting Started with Mission Control.

Yes. Appointments is still in the sidebar. Mission Control works beside it rather than replacing it.

Yes. When the Mission Control area is narrower than about 1,046 pixels, on a phone, a tablet or a narrow window, it has:

Mission Control has no keyboard shortcuts of its own. These work anywhere in Petboost:

Yes. Petboost opens on Appointments unless you choose another page, and the choice applies to your whole team.

No. Dragging in Mission Control changes a booking's status, such as from Confirmed to In Progress in Workflow, never its time. To move a booking to another time or date, drag it on the calendar.

For a Service Supporter, the calendar's Drag Lock is always on. See View Modes Explained.

Mission Control shows bookings, not a calendar. It lists appointments, stays and course sessions, with stay arrivals and departures in Workflow and on Coming & Going, and each team member's and resource's blocked time on their card under Team & Resources in the sidebar.

For everything laid against the clock, blocked time included, use the Appointments calendar in Day, Week, Month or Timeline, grouped by team member or resource.

Add it as a task for the business, with a time and the team member under Who does it. A task never takes a slot, so bookings still go in around it, and nothing is sent to a client.

You can also add one from Rounds & Tasks with Add task: if For shows, choose The business, then set the Time and Who does it.

The task shows in their column on the calendar at that time, in the Tasks section of the Mission Control sidebar in the day view (choose them under Whose work), under My day on their Me page, and in Rounds & Tasks. They tick it when it is done. See Rounds & Tasks.

If no one should be booked with that team member during it, add Blocked Time with a label instead. Blocked time stops bookings, but it is not ticked off and does not show under My day.

It depends on your business and the task in front of you.

List suits any business, because it shows every booking with its details. See View Modes Explained.

You do not need to. Mission Control opens on the last view you chose in the browser you use, with the grouping you last used for it.

Drag Lock shows only on the views where you drag cards: Workflow, Team Members, Resources or Resources & Team, Services and Roster.

Switching Drag Lock off on Workflow also shows Express Drag, which charges the card on file with no payment review when you drag a booking to Checked out & Paid. It switches itself off when you close the tab. On a phone, the lock and its switch sit beside the Appointments and Overview tabs, on Workflow, the team and resource view and Roster.

Yes, in Workflow.

The status changes when you drop the card, as it does on a computer.

A booking can show in more than one column. When its services have different team members or resources, each column shows the part assigned to it. A booking with more than one resource appears once for each resource. A booking with both a team member and a resource sits in the shared column for that pair, such as Sarah + Grooming Station 2, not in the team member's or the resource's own column.

If that is confusing, filter to one resource under Filter, or use List, Pets or Workflow, which do not split bookings by resource.

List has no columns to choose. You change what it shows by grouping and sorting it, and Card content under Options sets what the booking cards show in views such as Pets.

Mission Control remembers the grouping and the sort in your browser. For a table of bookings with columns you can export, use Appointments Deep Dive on the Appointments tab of Reporting & Intelligence, which has Export CSV. See Filtering & Organisation.

No. The status columns are fixed, and you can see them on Workflow.

The columns are Confirmed, In Progress, Ready to Pay and Checked out & Paid, with Pending, Stay Arrivals, Stay Departures and Complete & waiting only when they hold bookings. Ready to Pay also holds Payment Declined bookings. Complete & waiting holds bookings that auto-complete has finished, and you cannot drag a card into it. There is no Ready for Pickup column. Cards only move forward: to send a card in Ready to Pay back, select it and choose Undo Check Out, which returns it to the status it held before check-out.

Stays lists the stays active on the selected date, and appears only while one is.

Each stay's badge says where it is in the stay.

Stays uses the List rows and is grouped by Resource unless you change it, so each room's guests sit together. Book a stay with New Stay in Actions, or Create Stay under Quick on a phone. The Active Stays Now card in the sidebar shows the pets part way through a stay.

Stays appears only while a stay is active on the selected date, whether or not you have stay services. If a stay is active and it is still missing, open the Day or Week menu and switch Stays on under Views.

Use the resource view, or filter by how full each resource is.

Each resource's column is headed by its name and a count of pets. Vacancy counts each resource's bookings against its capacity, and a resource with no capacity set is never Fully occupied. Stays grouped by Resource, and Grid with a tile per resource and its capacity, also show who is in each room. For the week, switch to Week View. See Resource Capacity Management.

Give each room a capacity, and make the boarding service require a room. Online bookings then stop at that number.

Then link the rooms to the boarding service:

Pets at a Time is how many pets can use the room at the same moment, not how many it takes in a day. Your team can still book past it by switching off Magic Availability Check in the booking form and setting the times by hand, and Petboost shows a warning such as Fully booked at this time.

Yes. Capacity & Utilisation, in Reporting & Intelligence, measures how much of each team member's and resource's available hours were booked.

For the day itself, use the resource view, Grid or Vacancy in Mission Control. See Capacity Utilisation.

Every team member, resource and pair gets its own column, so this view needs a wide screen or a tablet in landscape. Scroll sideways to see more columns, filter to one team member or resource, or use a larger screen.

Attention Required has one row for each kind of thing that needs action or extra care, grouped under Bookings, Payments, Care today and Records. Select a row to open its list.

The rows you see most often are listed below.

Other rows appear when they apply, such as Intake forms not filled and Ready to check out. A row shows only when its count is above zero, and each dialog opens with a sentence saying what its list counts. The colour on a row's icon and count sets the categories apart and carries no priority. Items clear themselves once the problem behind them is fixed. On a phone, the card is on Overview under Daily Activity. See Attention System for every row.

Terms not agreed lists one card for each upcoming booking whose customer has not agreed. The buttons need a mobile number on the customer, and each send is logged on the customer's Timeline & Notes tab. Customers also see your terms first thing when they sign in, and a customer at the desk can agree on Kiosk Mode. Full steps: Policies & Paperwork.

Unpaid lists them with the amount owing.

To see the unpaid bookings for the date in the view itself, select Filter and switch on Ready to Pay and Payment Declined under Status. To take several payments at once, see How do I bulk charge all completed appointments?

Unpaid counts a booking that ended in the last 180 days without being paid, whether its status was left at Confirmed or In Progress, or it reached Ready to Pay, Ready to Review or Payment Declined. It also counts quick sales and packages waiting on a payment link or bank transfer, and cancellation fees still owing.

To have fewer of them:

Bulk Payment Mode charges the card on file for several bookings in one go.

Petboost charges each card in turn and shows Processing Payments as it goes. Bulk Charge Complete then lists Successful Charges, where the customer was emailed a receipt, and Failed Charges, where the customer received an SMS that the payment failed.

A card can fail for reasons such as insufficient funds, an expired card or a bank decline. Contact those customers, ask for another way to pay, and try again once it is sorted. To mark the ticked bookings paid another way, select Use a different payment method. Bulk charging works the same on a phone, on the Overview tab. See Attention System.

The colours do not rank them: both need reading before the pet arrives.

Birthdays covers birthdays from 7 days ago to 14 days ahead, so you can plan for the ones coming up and catch the ones just missed. Each pet is marked with its birthday today or how many days away it is. The pet needs an accurate date of birth on its profile.

Selecting the Birthdays row filters the board to those pets. On the cards, Text shows an upcoming birthday as an icon by the name; point at it for the number of days. To show the countdown on the card, open Options > Card content and select Label beside Birthday, or choose Badges. See Customise Appointment Cards.

Nothing is removed. Each detail on the cards, such as the birthday countdown, vaccinations, tags, the owner or the team member, is set in Card content:

The layout is saved in each browser, so a device the team has not set up still shows the standard card. Reset to Default brings the standard card back. See Customise Appointment Cards.

Check the pet's attributes, and remove the one that no longer applies.

The attribute is removed straight away, and the pet leaves Medical needs once no major or minor care attribute is left outside the behavioural categories. See Pet Attributes.

Most items cannot be dismissed. They clear themselves when the problem behind them is fixed:

Unfinished online bookings are the exception: select Delete or Dismiss on them.

Status to update counts a booking still Confirmed or In Progress more than 30 minutes after its end time, and a booking at Ready to Pay or Payment Declined. A booking that has ended counts under Unpaid when money is owing, or Ready to check out when there is nothing to pay, rather than under Status to update. A booking covered in full by package credits stays under Status to update.

Yes, in three ways.

The filter shows only that team member's part of a booking with several services. To see everyone side by side instead, choose the Team Members view, a column for each team member with Unassigned last, or group List by Team Member under Group by. Search does not match team member names.

For one groomer's unpaid bookings, filter to them under Team Member, then switch on Ready to Pay and Payment Declined under Status. See Filtering & Organisation.

Each section of Filter you use narrows the bookings further, so two sections together can leave nothing, such as Cancelled under Status with a team member who had no cancellations.

Clear All, in Filters, switches every filter off. Reset, in the toolbar, does more.

Reset clears the search and every filter, sets Sort By to Arrival Time and the colours to their defaults, puts the grouping of List or Pets back to its default when you are on one of them, and puts the default weekdays back in week view.

The number beside Filter counts the options switched on. Each status, team member, resource, category or other option counts one, and Time Range, Appointment Location and Has Addons count one each. The search box is not counted, and a severity under Pets with Special Needs counts once for each attribute it covers.

For example, Confirmed and In Progress under Status and one team member under Team Member show 3.

In week view, the weekday buttons SUN to SAT choose which days show.

A filled button is shown, an outlined one is hidden, and a white dot marks today. For the current week, the days from today to Saturday start switched on; for any other week, every day. Either way, only the days your team members or resources work start on. At least one day stays on. Reset, or moving to another week, puts the defaults back.

Check these in turn:

To find any pet by the owner's phone number or email, use Find Pet in Actions.

Mission Control keeps your filters, the grouping of each view and the sort order in the browser you use, even after you reload the page, until you change them. There are no named sets of filters to switch between, and the search box is not kept.

The revenue cards sit under Intelligence in the sidebar.

On a phone, the same cards are under Revenue Intelligence on the Overview tab.

Payment Collection and Payment Methods show to owners and admins, and Service Performers and Service Supporters see none of the money cards. The figures change as bookings are paid through the day. See Dashboard Intelligence & Analytics.

Yes. Each revenue card, and the opening hours graph, has vs. Prev Week.

The comparison shows last week's figure beside this one, with the change as a percentage and an up or down arrow. It is offered only when last week had bookings. In week view, only the weekdays switched on are counted.

Mission Control counts bookings for the date, and your accounts count payments and sales.

Use Mission Control for running the day and comparing one day with another, and your accounts or Reporting & Intelligence for financial reporting.

Included: bookings with the status Pending, Confirmed, In Progress, Ready to Review, Ready to Pay or Paid.

Left out: cancelled bookings, no-shows included, and declined, payment-declined, refunded, voided and blocked bookings, along with sales of products and packages.

A service covered by a package credit counts at no price, because the package was paid for when it was sold.

When a customer uses a package credit, the service it covers carries no price on the booking, so it adds nothing to the day's money. The money came in when the package was sold, which Mission Control's cards do not count.

Revenue Mix lists these bookings under Package Credits, with what they charge on top of the credit, such as an extra the package does not cover.

vs. Prev Week compares the date with the same weekday last week, or in week view the whole week with the previous Monday to Sunday. See Can I see week-over-week comparison on the dashboard?

Mission Control does not refresh on a timer. What you do in it shows straight away, and the counts on Attention Required update as you work. A change made elsewhere, such as an online booking or another team member's edit, shows when you reload the page.

Yes: reload the page in your browser. Your view, grouping, sort and filters stay as they were, and so does the date unless you chose Go back to Today under On page load always. Mission Control has no refresh button of its own.

Work through this checklist.

Bookings left over from a cancelled recurring series never show on Mission Control, even with Cancelled switched on. See them on the calendar or on the customer's profile. If a booking is on the calendar but not on Mission Control after all of the above, reload the page.

Combine a resource view or Stays with week view.

In week view, each room's column holds its bookings for the week, and Stays shows the guests arriving and leaving across the week. Vacancy under Filter and Grid show how full each resource is. For the week laid out day by day, use Appointments in Timeline with Week, grouped by Resources.

See Why are some appointments missing from Mission Control? The usual causes are the date, a filter, a cancelled status, a weekday switched off in week view, or a word in the search box.

No. Search, Filter, grouping and sorting work on the bookings already loaded for the date or week, so they fetch nothing new. If Mission Control is slow, check your connection and your browser, and contact support if it stays slow.

On phones, tablets and narrow windows, two tabs sit under the date:

The bar at the bottom of the screen has View, Search, Quick, Filters and Group. View and Group work on Appointments only.

Appointments:

Overview:

Quick Actions holds Quick Check-in, New Customer, New Appointment, Quick Sale, Find Pet, Bulk Photos, Package, New Stay, Course Enrolment and Blocked Time. Package, New Stay and Course Enrolment show only once you have packages, stay services or courses. Run Sheet PDF and, for admins, CSV of This Day or CSV of This Week are under Download in the Day or Week menu next to the date, on every screen size. Get Help is at the top of the screen, not in Quick Actions.

Every view except Grid. Select View in the bottom bar to open Select View: Workflow (with touch and hold to drag), Pets, List, Run Sheet, Photos, Roster, Stays, Stay rounds, the team and resource view, Services, Spotlight and Courses, as they apply to the day.

On a phone, List, Workflow and Pets read best. Team Members and Resources work too, and Resources & Team has many columns, so it needs a tablet in landscape.

No. Compress and Expand are on a wide screen only. On smaller screens, the opening hours graph and the other cards sit on the Overview tab, so the Appointments tab shows the bookings without them.

In the morning, check Behaviour notes for handling needs before daycare dogs arrive.

Mission Control has no keyboard shortcuts of its own. Cmd+K (Mac) or Ctrl+K (Windows) opens the Quick Command Centre anywhere in Petboost, and Esc closes dialogs and sheets.

Remember that each section narrows the others, and that switching on Time Range filters nothing until you have set both Start Time and End Time.

Check each of these:

The bar at the bottom of the screen appears only when the Mission Control area is narrower than about 1,046 pixels, such as on a phone, a tablet, a narrow browser window, or with a side panel open. On a wider screen, the same controls are in the toolbar above the bookings. If the bar should show and does not, reload the page.

Mission Control shows the bookings' money for the day, and your accounting shows the payments you received. Both are right for their own purpose.

The team replies in the panel and by email, usually between 8:00am and 6:00pm AEST. You can also email [email protected], and read the guides on Petboost Academy.

Send an idea for Mission Control through Get Help: select Speak with the team, describe what you would like, then select Send to the team.

Mission Control guides:

Related guides: