Mission Control offers several view modes. Pick the one that matches the work in front of you.
View Modes Overview
Available View Modes
Mission Control has up to 12 view modes. Some appear only when the day has matching bookings.
Workflow - Status columns you drag bookings through
Pets - Bookings grouped by pet (the default view)
List - Scrollable list with grouping options
Run Sheet - Detailed cards with form answers and notes
Photos - Large pet photo tiles
Roster - Rows for each team member and resource, by start time
Grid - One tile per team member and resource, with pet photos and capacity. Appears when bookings have team members or resources assigned. Not available on smaller screens
Stays - Stays active on the selected date. Appears only when a stay is active
Team Members - Columns for each team member and resource. The tab reads Resources or Resources & Team when bookings have resources. Appears only when bookings have team members or resources assigned
Services - Columns for each service
Spotlight - Swimlanes for operational queues such as notes, report cards, and late arrivals
Courses - Course bookings only. Appears only when course lessons are in view
Switching Between Views
The view mode buttons sit in the Mission Control toolbar.
Find the view mode buttons in the toolbar
Select the view you want
Mission Control remembers the last view you used
Hide views you do not use
If you do not need every view tab, hide it from the Day or Week menu next to the date picker.
Open the Day or Week menu
Under Views, turn off a view to hide its tab
Turn the view back on to show the tab again
You cannot hide the last remaining view. Hidden views stay hidden until you show them again.
View Persistence
Mission Control remembers your last selected view mode, so you don't need to switch every time you return.
List View
Traditional appointment list with grouping and sorting.
When to Use List View
Best for:
General-purpose appointment viewing
Businesses with mixed service types
Scanning all appointments quickly
Detailed information review
Getting started with Mission Control
Business types:
Multi-service pet businesses
Mobile groomers
General pet services
Any business type as a default
List View Features
Compact Appointment Cards:
Each appointment displays:
Pet name and photo
Owner name
Service type
Appointment time
Status badge
Team member assignment
Resource assignment
Quick action menu (three dots)
Scrollable Interface:
Scroll through all appointments
Grouped sections (if grouping enabled)
Headers for each group
Appointment count per group
Quick Actions Menu:
Click the three dots on any appointment card to:
View appointment details
Update status
Process payment
Edit appointment
Cancel appointment
More options
Grouping Options in List View
List View supports multiple grouping modes:
Group by Appointment Status (Default):
Appointments are organised by their current status:
Pending
Confirmed
In Progress
Completed
Ready to Pay
Paid
Cancelled
Group by Start Time:
Appointments grouped by time periods:
Morning (6am-12pm)
Afternoon (12pm-6pm)
Evening (6pm onwards)
Group by Team Member:
Appointments grouped by assigned team member:
Each team member gets a section
Unassigned appointments grouped separately
Shows appointment count per team member
Group by Resource:
Appointments grouped by assigned resource:
Each resource (space/room) gets a section
Unassigned appointments grouped separately
Shows appointment count per resource
Changing grouping:
Find the "Group by" dropdown in the toolbar
Select your preferred grouping
List reorganises instantly
Sorting in List View
Within each group, appointments can be sorted:
Pet Name (A-Z) - Alphabetical by pet
Arrival Time - Chronological order
Service Name - Alphabetical by service
Stay Duration - Longest to shortest (for stays)
Course Session - Session number order (for courses)
Changing sort:
Find the "Sort by" dropdown in the toolbar
Select your preferred sort
List reorders instantly
List View Best Practices
Use Status grouping for workflow management
Use Time grouping to see busy periods
Use Team grouping to distribute workload
Use Resource grouping for facility management
Combine with filters to narrow the list
Workflow View (Kanban)
Visual drag-and-drop interface for managing appointment status workflows.
When to Use Workflow View
Best for:
Processing appointments through stages
Visual workflow management
Quick status updates
High-volume operations
Team collaboration
Business types:
Busy daycare facilities
High-volume grooming salons
Training centres
Any business processing many appointments daily
Workflow View Layout
Appointments are organised into columns representing status stages. Live column names:
Confirmed
Confirmed bookings waiting to start
In Progress
Service currently being performed
Ready to Pay
Completed, Ready to Pay, and Payment Declined (invoice waiting to be collected)
Checked out & Paid
Paid and related closed payment statuses
Stay appointments can also show Stay Arrivals and Stay Departures when those pets are on site.
There is no column named Ready for Pickup. Ready to Pay is the payment column.
Cards only move forward. You cannot drag back from Ready to Pay to In Progress. Use Undo Check Out on the appointment or its Mission Control card to send Ready to Pay back to the status it held before check out. Undo Check In only works from In Progress back to Confirmed.
Drag-and-Drop Status Updates
The core feature of Workflow View is drag-and-drop status management:
How it works:
Turn Drag Lock off in the Mission Control toolbar (it is on by default so cards cannot move by accident)
Click and hold an appointment card
Drag it to a later column
Release to drop
Appointment status updates automatically
Example workflow:
Pet arrives → drag from Confirmed to In Progress
Service complete → drag from In Progress to Ready to Pay
Payment taken → the card moves to Checked out & Paid
If you drop into Ready to Pay by mistake, you cannot drag the card back. Use Undo Check Out on the appointment or its Mission Control card. See I dragged an appointment to Ready to Pay by mistake.
Drag Lock Safety Feature
To prevent accidental status changes, Workflow View includes a drag lock toggle:
Drag Lock ON (Default):
Cards cannot be dragged
Prevents accidental status changes
Safe for browsing
Drag Lock OFF:
Cards can be dragged between columns
Status updates on drop
Active workflow management
Toggle location: Find the lock icon in the toolbar
Why drag lock exists:
Prevents accidental touches on tablets
Avoids unintended status changes while scrolling
Provides intentional workflow control
You can browse safely without worry
Best practice:
Keep drag lock ON while reviewing appointments
Turn drag lock OFF when actively processing status changes
Turn drag lock back ON when done
Kanban Card Details
Each card in Workflow View shows:
Pet photo
Pet name
Owner name
Service type
Appointment time
Team member (if assigned)
Resource (if assigned)
Special attention badges (medical, birthday, etc.)
Column Counts
Each column header displays the count of appointments in that status, helping you see workflow bottlenecks at a glance.
Mobile Workflow View
On mobile devices, Workflow View is optimised for touch:
Swipe horizontally to see different columns
Touch and hold to drag cards
Drag lock toggle prevents accidents
Haptic feedback on successful drop (if device supports)
Workflow View Best Practices
Turn drag lock OFF before processing appointments
Process left to right - move appointments through stages
Check column counts - identify bottlenecks
Use on tablets - perfect for reception desk use
Combine with filters - focus on specific services or team members
Remember to turn drag lock back ON when done
Workflow View vs Calendar Drag-and-Drop
Workflow View dragging:
Changes status only
Does NOT change appointment time
Moves between status columns
Calendar View dragging (in Appointments page):
Changes time/date
Does NOT change status
Moves to different time slots
Use Workflow View for: Status management
Use Calendar View for: Time rescheduling
Pets View
Pet-centric organisation showing which pets are coming and when.
When to Use Pets View
Best for:
Pet-focused businesses
Daycare facilities
Training centres
Businesses that think "which dogs are coming" rather than "which appointments"
Business types:
Dog daycare
Group training classes
Pet socialisation services
Multi-pet appointment businesses
Pets View Layout
Appointments are displayed with emphasis on the pet:
Pet Information Prominent:
Large pet photo
Pet name in large text
Breed badge
Owner name in smaller text
Appointment Details:
Service type
Arrival time
Duration
Status badge
Default Grouping:
Pets View automatically groups by Start Time:
Morning arrivals
Afternoon arrivals
Evening arrivals
Why Pets View is Different
Instead of thinking about "appointments", Pets View helps you think about "which pets are coming":
Visual pet recognition - Photos help staff identify pets quickly
Arrival-focused - Organised by when pets arrive
Perfect for check-ins - Great for reception desk use
Pets View Best Practices
Use for daycare - See all dogs coming today
Print for the day - Quick reference sheet
Reception display - Help staff identify arriving pets
Combine with filters - Filter by special attention needs
Sort by pet name - Alphabetical reference
Stays View
Specialised view for overnight boarding and multi-day appointments.
When to Use Stays View
Best for:
Boarding kennels
Overnight stay facilities
Pet hotels
Multi-day care services
Business types:
Boarding and kennels
Overnight pet care
Extended stay services
Holiday boarding
Note: The Stays tab appears only when a stay is active on the selected date.
Stays View Features
Active Boarders Card:
Shows pets currently staying overnight:
Pet name and photo
Owner name
Check-in date
Check-out date
Duration (nights)
Kennel/room assignment
Stay phase (Active, Checking out today, Past)
Stay Duration Display:
Each stay shows:
Check-in date and time
Check-out date and time
Total nights
Current day of stay (e.g., "Day 3 of 5")
Phase Indicators:
Stays are colour-coded by phase:
Upcoming - Checking in soon (blue)
Active - Currently boarding (green)
Checking out today - Departing today (amber)
Past - Already checked out (grey)
Stay Grouping Options
Group by Resource (Default):
Stays grouped by kennel or room:
Kennel A
Kennel B
Premium Suite
Unassigned
Group by Stay Phase:
Stays grouped by current phase:
Checking in today
Active boarders
Checking out today
Completed stays
Stays View Best Practices
Use for kennel management - See which rooms are occupied
Morning review - Check who's checking in/out today
Resource planning - Allocate kennels efficiently
Combine with week view - See full week of boarders
Filter by resource - Focus on specific kennels
Team Members View
Appointments in columns by team member and resource. The tab reads Team Members, Resources or Resources & Team, depending on what the day's bookings have assigned. The Resources View and Resources & Team View sections below describe the same view. It appears only when bookings have a team member or resource assigned.
When to Use Team Members View
Best for:
Team-based scheduling
Mobile service businesses
Businesses where "who" matters more than "where"
Workload distribution
Business types:
Mobile grooming
In-home training
Team-based daycare
Multi-groomer salons
Team Members View Layout
Columns:
Each team member gets a column, headed by their name and a count of pets. The column lists every booking assigned to them, with status badges.
Unassigned column:
Bookings with no team member or resource sit in Unassigned, the last column.
Card actions
Select a booking card to open its quick menu. With Drag Lock off, drag a card to another column to reassign the booking.
Team Members View Best Practices
Use for workload balancing - See who's busy and who's available
Assign from this view - Drag appointments to team members (if drag enabled)
Mobile services - Perfect for dispatching groomers
Check current status - See who's with which pet right now
Combine with day view - Focus on today's assignments
Split Grooming Teams
For grooming businesses where team members have different roles (e.g., prep vs. styling), Team Members View helps you manage split workflows:
Common split team structure:
Grooming Assistants - Handle bathing, drying, brushing, nails, paw pads, hygiene, desheds
Groomers - Handle clipping, scissoring, styling, difficult dogs, aggressive pets, puppy first grooms
How to use for split teams:
Open Mission Control
Select Team Members
Each team member appears as a separate column
See at a glance what each person is working on
Identify special needs dogs that only certain team members can handle
Benefits for split grooming:
Plan handoffs between assistants and groomers
Identify which dogs need the groomer's attention (aggressive, special needs)
See capacity at a glance - 2 columns means you have help that day
Balance workload across your team
Tip: For the best "side-by-side column" experience similar to traditional grooming boards, use the Appointments page with Group By set to Team Members in Timeline View. Mission Control's Team Members View shows the same bookings in one column per team member.
Resources View
The same view as Team Members View. Its tab reads Resources when the day's bookings have resources assigned but no team members.
When to Use Resources View
Best for:
Facility-based businesses
Businesses where "where" matters more than "who"
Space management
Capacity planning
Business types:
Facility-based daycare
Boarding with multiple rooms
Training with multiple areas
Grooming with multiple stations
Resources View Layout
Columns:
Each resource gets a column, headed by its name and a count of pets. A booking with more than one resource appears in each of those columns. Bookings with no team member or resource sit in Unassigned.
Card actions
Select a booking card to open its quick menu. With Drag Lock off, drag a card to another column to reassign the booking.
Resources View Best Practices
Use for facility management - See which areas are busy
Capacity monitoring - Ensure you're not over-booking spaces
Room assignments - Allocate kennels or play areas
Equipment scheduling - Manage shared equipment
Combine with week view - Plan resource allocation across the week
Resources & Team View
The same view as Team Members View. Its tab reads Resources & Team when the day's bookings have both team members and resources assigned.
When to Use Resources & Team View
Best for:
Businesses using both team and resource assignments
Complex scheduling needs
Full visibility requirements
Large screen users
Business types:
Full-service pet businesses
Facilities with team-based assignments
Businesses managing both "who" and "where"
Complex operations
Resources & Team View Layout
One board of columns, in this order:
Shared columns for bookings with both a team member and a resource, such as Sarah + Grooming Station 2
Team member columns
Resource columns
Unassigned
Bookings with a team member and a resource
A booking with both a team member and a resource sits in the shared column for that pair, not in the team member's or the resource's own column:
Example:
Appointment: "Bella's Grooming"
Team member: "Sarah (Groomer)"
Resource: "Grooming Station 2"
Appears:
Under Sarah + Grooming Station 2
The column name shows who is doing the work and where.
Resources & Team View Best Practices
Use on large screens - More columns fit side by side
Full operational visibility - See everything at once
Complex scheduling - Manage both assignments simultaneously
Not recommended for mobile - Too cramped on small screens
Switch to tablet landscape - Works well on tablets in landscape mode
Photos View
Visual grid of pet photos for quick identification and status overview.
When to Use Photos View
Best for:
Visual pet identification at a glance
Daycare check-in with photos
Quick status overview with pet faces
Businesses with many pets in care simultaneously
Business types:
Dog daycare
Boarding facilities
Any high-volume pet care operation
Photos View Layout
Each pet is displayed as a photo tile showing:
Pet photo (large, prominent)
Pet name
Service type
Status badge
Quick action access
Photos View Best Practices
Use for visual check-ins where recognising the pet matters
Great for team handoffs where staff need to identify pets quickly
Combine with filters to focus on specific service types or statuses
Works well on tablets for reception desk use
Spotlight View
Spotlight groups today's appointments into swimlanes for the queues you work during the day: special care, late arrivals, photos and notes, report cards, and similar.
Empty swimlanes stay hidden. A visit can appear in more than one swimlane.
Report cards in Spotlight
If Communications Booster is on, or the account is on Enterprise, Spotlight includes Report Cards to Send and Report Cards Sent. These only list finished visits that have customer-visible notes or photos.
To send the queue:
Open Report Cards to Send
Select Bulk Send
Confirm the visits with a mobile number
Select Send report card (or Send N cards when sending more than one)
For the single-appointment send, preview, and print path, see Report Cards.
Choosing the Right View Mode
Quick Selection Guide
I want to see...
All appointments in a list → List View
Visual status workflow → Workflow View
Which pets are coming today → Pets View
Who's boarding overnight → Stays View
What each team member is doing → Team Members View
Which rooms/spaces are busy → Resources View
Both team and resources → Resources & Team View
Which pets by photo → Photos View
Which report cards still need sending → Spotlight View
By Business Type
Daycare Facilities:
Primary: Pets View or Workflow View
Secondary: Resources View
Boarding/Kennels:
Primary: Stays View or Resources View
Secondary: List View
Mobile Groomers:
Primary: Team Members View
Secondary: List View
Training Centres:
Primary: Pets View or Team Members View
Secondary: List View
Full-Service Pet Business:
Primary: List View or Workflow View
Secondary: Resources & Team View
Multi-Location Businesses:
Primary: Resources View
Secondary: Resources & Team View
By Task
Daily operations workflow:
Start with List View or Pets View - See what's coming
Switch to Workflow View - Process through the day
Use Team Members View - Assign work
End with List View - Final review
Morning check-in:
Use Pets View - See who's arriving
Or Workflow View - Move to In Progress
Payment processing:
Use List View grouped by status
Filter to "Ready to Pay"
Room/space allocation:
Use Resources View
Check capacity and assign
Team workload distribution:
Use Team Members View
Balance appointments across team
View Mode Combinations
View Mode + Filters
All view modes work with filtering:
Example combinations:
Workflow View + "Confirmed status only" = See only confirmed appointments in workflow
Pets View + "Special attention" = See pets with medical/behavioural needs
Team Members View + "Specific team member" = Focus on one person's schedule
Resources View + "Specific resource" = Focus on one room/area
List View + "Service type" = See only grooming appointments
View Mode + Search
Search works across all view modes:
Search for "Bella" in Workflow View - Shows Bella in her current status column
Search for "Grooming" in Pets View - Shows only pets with grooming services
Search for owner name in any view - Filters to that owner's pets
View Mode + Day/Week Toggle
All view modes work in both Day and Week view:
Week + Workflow View = See full week workflow across all days
Week + Pets View = See which pets are coming across the whole week
Week + Stays View = See boarders checking in/out across the week
Week view tip: Use weekday filtering to focus on specific days while keeping your preferred view mode.
View Mode Shortcuts and Tips
Mobile View Mode Switching
On smaller screens, select View in the bottom bar to open Select View, then choose a view. Grid is not available there.
Remember Your Preference
Mission Control remembers:
Last selected view mode
Hidden view tabs
Last grouping setting (for List View)
Last sort order
Drag lock state (for Workflow View)
You don't need to reconfigure each session.
Switching View Modes Quickly
Desktop:
Click view mode icons in toolbar
Mobile:
Tap View in the bottom bar
Tap a view in Select View
Troubleshooting View Modes
Q: I don't see a view that used to be in the toolbar
A: Open the Day or Week menu next to the date picker and turn that view back on under Views.
Q: I don't see Stays View
A: The Stays tab appears only when a stay is active on the selected date. If a stay is active and the tab is still missing, turn Stays on under Views in the Day or Week menu.
Q: Resources & Team View is too cramped on my screen
A: Every team member, resource and pairing gets its own column, so this view needs a wide screen. Scroll sideways to see more columns, filter to one team member or resource, or use a larger monitor.
Q: Drag and drop isn't working in Workflow View
A: Check that drag lock is turned OFF (unlock icon). Drag lock prevents accidental dragging and must be disabled to move cards.
Q: My view keeps resetting
A: Mission Control saves your last view in this browser. Private or incognito windows do not keep it.
Q: Can I see Workflow View on mobile?
A: Yes! Workflow View is fully optimised for mobile with touch-friendly drag-and-drop. Turn drag lock OFF to enable dragging.
Q: Why do some appointments appear twice in Resources & Team View?
A: A booking can show in more than one column. When its services have different team members or resources, each column shows the part assigned to it. A booking with more than one resource appears once for each resource. A booking with both a team member and a resource sits in the shared column for that pair, such as Sarah + Grooming Station 2, not in the team member's or the resource's own column.
Q: Can I customise the columns in Workflow View?
A: The status columns in Workflow View are fixed based on your appointment statuses. You cannot customise them.
Q: Which view mode is fastest?
A: It depends on your task:
Browsing - List View
Status updates - Workflow View
Finding a pet - Pets View
Assigning team - Team Members View
What's Next?
Attention System - Use attention required and special care features
Filtering & Organisation - Advanced filtering techniques
Mission Control FAQ - Common questions and troubleshooting
Related Documentation
Getting Started - Mission Control basics
Mission Control Overview - What is Mission Control
Appointments Overview - Detailed appointment management
View Mode Philosophy:
"Choose the view that matches your task, not the task that matches the view."