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Dashboard Intelligence & Analytics

Dashboard Intelligence & Analytics

On a wide screen the cards sit in the sidebar beside the bookings, and the opening hours graph sits in the expanded header. On a phone, a tablet or a narrow window they sit on the Overview tab. Every card follows the date or week at the top of the page, and none of them changes with the search box or Filter.

Where each card sits

A card shows only when it has something to show for the date.

Card

On a wide screen

On the Overview tab

Opening hours graph

The expanded header: select Expand

Daily Activity

Attention Required

The expanded header

Daily Activity

Coming & Going Soon

The top of the sidebar

Daily Activity

Team and Schedules

Team & Resources in the sidebar

Schedules

Active Stays Now and the courses card

Stays & Courses, Stays or Courses

Their own cards

Admin Time Saved

Intelligence in the sidebar

Its own card

Payment Collection, Payment Methods, Revenue Mix, Service Mix

Intelligence in the sidebar

Revenue Intelligence

Booking Lead Time

Below the sidebar, for a future date

Not shown

The sidebar sections open and close like an accordion. The first one opens the first time, and Mission Control then remembers which ones you left open. Each section's header sums up what is inside, such as how many cards it holds. Hide the sidebar with its toggle, and bring it back with Sidebar. See Attention System for Attention Required.

See who is arriving and leaving

Check Coming & Going Soon to be ready at the door for the next pets in and out.

  1. Open Mission Control. On a phone, select Overview.

  2. If the sidebar is hidden, select Sidebar.

  3. Under Coming & Going Soon, to list everyone due, select the button that reads Show and how many more, such as Show 3 more.

  4. Select an entry to open its booking.

The card looks 90 minutes ahead. Closed, it shows the next arrival and the next departure, and open it lists up to six, soonest first.

Entry

What it means

Starting soon

A service starting in the next 90 minutes, with a countdown

Finishing soon

A service finishing in the next 90 minutes, with a countdown

Boarding check-in

A stay due to check in on the selected day. Stay entries are listed first

Boarding check-out

A stay due to check out on the selected day

Paid, cancelled and no-show bookings are left out. The card is titled Coming & Going Soon, or Coming & Going when stays are listed, and it is hidden when nothing is due. On a computer, point at an entry to show its menu, with View Appointment, Show in Calendar, Check In, Check Out, Quick Charge, Cancel Appointment, Edit Appointment and View Pet Profile as the booking's status allows.

Still to arrive today

This is being switched on business by business. If you do not see it, ask us in chat.

Under the entries, Still to arrive today shows a photo of each pet booked on the selected day who has not checked in yet, in start time order. It shows up to 10 photos, then a count of the rest.

Select a photo to open the booking. On a computer, point at a photo to see the booking's details. The row shows in Day view only, and the card stays on screen while pets are still to arrive, even when nothing is due in the next 90 minutes.

Read the money for the day

Check the money cards in the morning to see what the day should bring in, and at the end of the day to see what is still to collect.

  1. Open Mission Control. On a phone, select Overview and go to Revenue Intelligence.

  2. If the sidebar is hidden, select Sidebar.

  3. Open Intelligence.

  4. Choose Collected or Earned above the cards.

  5. Optional: on a card, select vs. Prev Week to compare with last week, and Today to go back.

Card

What it shows

Payment Collection

Expected in the middle of the chart, split into Collected, the money taken on the date, and Outstanding, the bookings still unpaid, with the amount still to collect. It always counts money taken, whichever basis you chose

Payment Methods

The money collected, split by how it was paid: Card on File, Card Reader, Cash, Bank Transfer, Payment Link, Paid online, Other EFTPOS and Other. It shows on Collected only, once money has been taken

Revenue Mix

Total, split into Single Bookings, Recurring and Package Credits, each with its number of bookings, paid or not

Service Mix

The services booked in each service category, with their number and their money

Payment Collection and Payment Methods are shown to owners and admins. Service Performers and Service Supporters see none of the money cards, and no Collected or Earned switch.

What the money cards count

The cards count bookings with the status Pending, Confirmed, In Progress, Ready to Review, Ready to Pay or Paid. Cancelled, declined, refunded, voided and blocked bookings are left out, and only bookings are counted, not separate sales of products or packages. The info button beside Payment Collection says the same.

Collected puts a payment on the day it was taken, including a deposit on the day it was paid, which lines up with your till and your payouts. Earned spreads a booking's line total across the days or nights it covers, so a five-night stay counts a fifth of its total on each night. Your choice is kept on the device you use and applies on Reporting & Intelligence too. See How we count.

Package Credits counts the bookings that use a package credit. A service covered by a credit carries no price on the booking, because the package was paid for when it was sold, so this slice holds only what those bookings charge on top, such as an extra the package does not cover. Recurring counts bookings in a recurring series, and Single Bookings the rest.

vs. Prev Week shows only when last week had bookings. In day view it compares with the same weekday last week, and in week view with the previous Monday to Sunday. In week view, the money cards count only the weekdays switched on.

Read the opening hours graph

The graph shows how busy each hour of the day is. On a wide screen, select Expand in the header to see it; on a phone, it is the first card in Daily Activity on Overview.

  • Bars: each bar counts the bookings in that hour, not pets. A booking counts in every hour from its start until it ends or is paid. In week view, each bar is one day.

  • Status colours: each bar is split by the status each booking had in that hour: Pending (blue), Confirmed (green), In Progress (pink), Completed and Ready to Pay (indigo), and Paid (dark green). Point at a bar to see the counts, and select it to list the bookings in that hour.

  • Past: on today's graph, hours that have passed show as one grey bar.

  • Now: on today's graph, a dashed red line with a pulsing dot marks the current hour. Its label, such as 4 Now, counts that hour's bookings, leaving out paid ones.

  • vs. Prev Week: when the same day last week had bookings, select vs. Prev Week to show last week as a faded bar behind each bar. Select Today to hide it.

  • Title: today's graph is headed by your opening status: Open now, Closing soon at and a time, Opening soon at and a time, or Closed now. Another day's graph is headed Open and the day's name. Select the title to see Opening Hours, worked out from your team members' and resources' hours.

The tallest bars are your busiest hours and the short ones your quiet times, which helps with staffing and breaks. For example, tall green bars at 8am and 9am on tomorrow's graph mean a busy start with most bookings Confirmed, a blue section means bookings still Pending, and short bars after 3pm mean a quiet afternoon. To see who arrives or leaves next, use Coming & Going Soon.

Check who is working

Team & Resources shows who and what is busy on the date, before you take a walk-in or hand out work.

  1. Open Mission Control. On a phone, select Overview and go to Schedules.

  2. If the sidebar is hidden, select Sidebar.

  3. Open Team & Resources.

  4. Select a team member or a resource to list their appointments.

  5. Optional: select a blocked time on a card to see it or delete it.

Team lists the team members with bookings on the date, headed Team: Today, Team: and the day's name, or Team: This Week. Those busy now come first, then those with bookings still to come, then those who have finished. Each card shows the pets they have now, a badge with what is left, such as the pets due soon or All done, and their blocked times. Three show at first, and Show with the number more lists the rest. Schedules does the same for your resources, such as rooms, tables and vans.

Other cards

Who's working

Who's working lists the team members rostered on the date, from their working hours and special dates, with their leave taken out, earliest start first. Each shows their hours and a status: On now, Starts later, Away between shifts, or Finished. The status updates every minute. The card shows in the day view, in the sidebar and on a phone's Overview, and only when someone is rostered. For a past date it reads Who worked.

Active Stays Now

Active Stays Now lists the pets part way through a stay on the date, plus a pet checked in early or leaving late while its booking is In Progress. Arrivals and departures for the day are on Coming & Going instead. Each entry shows the pet, the service, the room, the stay's dates and which day of the stay it is, such as Day 2 of 5. Select an entry to open its booking. The card appears once you have stay services and a stay is under way.

Courses

The courses card lists the courses in progress or starting within the next 7 days, with a badge counting them. It appears once you run courses and one of them is in that window.

Admin Time Saved

Admin Time Saved counts 10 minutes for each booking on the date, leaving out cancelled bookings and blocked time, and shows the total in hours or minutes. It shows how many bookings that is, how many customers booked themselves online (self-service), and how the time compares with last week. Every role sees it.

Booking Lead Time

Booking Lead Time shows for a future date on a wide screen. It takes last week's online bookings for the same day and shows the average time between a booking being made and its start (Avg lead time), in bands of 0-12 hours, 12-24 hours, 24-48 hours and 2+ days. When fewer online bookings are in than last week had, a note says how many more pets should book in before the start time, going by last week. It is hidden when last week had no online bookings.

Use the cards through the day

  1. In the morning, open Mission Control and check Coming & Going Soon for the first arrivals.

  2. Select Expand and work through Attention Required.

  3. Check Expected on Payment Collection for the day ahead, and Team for who is in.

  4. Through the day, watch the opening hours graph for busy hours, and Schedules before you take a walk-in.

  5. At the end of the day, check Outstanding on Payment Collection and clear what is left in Attention Required.

  6. Move the date to tomorrow and check the graph and Team for the morning.

Common questions

Why doesn't my revenue match my bank deposits?

The cards count bookings' totals. Your payouts differ by the Stripe fees on card payments and by the time Stripe takes to pay out, and on Earned a stay's money is spread across its nights rather than counted on the day it was paid.

Can I export this data?

Not from Mission Control: its cards are for looking at the day. For figures over longer periods, many with Export CSV, use Reporting & Intelligence.

How far back does the comparison go?

One week: the same weekday last week, or the previous week in week view. For longer trends, use Reporting & Intelligence.

Why are some cards not showing?

A card shows only when it has something for the date: Active Stays Now once a stay is under way, the courses card once a course is running or about to start, Booking Lead Time for a future date with last week's online bookings, and Coming & Going Soon when someone is due in the next 90 minutes. The money cards are hidden from Service Performers and Service Supporters, and Payment Collection and Payment Methods show to owners and admins only.

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