Dashboard Intelligence & Analytics
Overview
Mission Control displays business insights that help you understand your day, spot trends, and make informed decisions. This guide explains each dashboard card and what the data means for your business.
Revenue Card
Location: Right sidebar on desktop. On smaller screens, Revenue Intelligence on the Overview tab
What It Shows
Metric | Description |
Today's Revenue | Today's revenue on the basis you have chosen |
Collected or Earned | Switch between money taken today and money spread across a stay. See How we count |
Collected vs Outstanding | How much has been paid vs awaiting payment |
Package Value | Value of package credits being redeemed today |
Cash vs Card | Breakdown by payment method |
How to Use
Morning check: See your expected revenue for the day
End of day: Verify all payments collected match expectations
Spot issues: Large "Outstanding" amounts may indicate payment problems
Understanding Package Revenue
Package redemptions show the allocated value of package credits used, not new money collected. This helps you understand the true value of work being performed.
Flow Graph
Location: On desktop, select Expand at the top of Mission Control. The flow graph sits in the top row, headed by your opening status, such as Open now. On smaller screens, it is the first card in Daily Activity on the Overview tab.
What It Shows
A bar chart of the bookings in each hour of the selected day. A booking counts in every hour from its start until it ends or is paid. In week view, each bar is one day.
Status colours: Each bar is split by the status each booking had in that hour: Pending (blue), Confirmed (green), In Progress (pink), Completed and Ready to Pay (indigo), and Paid (dark green). Hover over a bar to see the counts
Totals: The number above each bar counts bookings, not pets
Peak times: The tallest bars are your busiest hours
Past: On today's graph, hours that have passed show as one grey bar
Current time marker: On today's graph, a dashed red line with a pulsing dot marks the current hour. Its label, such as 4 Now, counts that hour's bookings, excluding paid ones
vs. Prev Week: When the same day last week had bookings, select vs. Prev Week to show them as a faded bar behind each bar. Select Today to hide it
Select a bar to see the bookings in that hour
How to Use
Staff planning: See when you need the most hands on deck
Break scheduling: Find quiet periods for team breaks
Customer management: Prepare for busy periods. To see who arrives or leaves next, use the Coming & Going card
Capacity planning: Identify if you're over or under-staffed at certain times
Example Interpretation
On tomorrow's graph, tall green bars at 8am and 9am mean a busy start, with most bookings Confirmed. A blue section means bookings still Pending. Short bars after 3pm mean a quiet afternoon.
Booking Lead Time Card
Location: Right sidebar on desktop
What It Shows
How far in advance customers typically book with you:
Metric | What It Means |
Average Lead Time | Mean days between booking and appointment |
Same Day Bookings | Percentage of last-minute bookings |
1-2 Days | Short notice bookings |
3-7 Days | Week ahead planning |
8+ Days | Advance planners |
How to Use
Marketing timing: Send reminders before customers typically rebook
Capacity planning: Short lead times mean you need flexible capacity
Pricing strategy: High same-day bookings might support convenience fees
Trend spotting: Decreasing lead time may indicate loyal customers becoming more casual
Service Distribution Card
Location: Right sidebar on desktop. On smaller screens, Revenue Intelligence on the Overview tab
What It Shows
Which services are booked for today/this week:
Pie or bar chart showing service mix
Counts and percentages for each service type
Comparison to previous periods
How to Use
Resource allocation: Ensure you have the right team for today's service mix
Trend identification: Spot if certain services are growing or declining
Seasonal patterns: See how your mix changes throughout the year
Example Interpretation
Service | Today | Trend |
Full Groom | 8 (40%) | ↑ Up from last week |
Bath & Brush | 5 (25%) | → Stable |
Daycare | 4 (20%) | ↓ Down from last week |
Nail Trim | 3 (15%) | → Stable |
Active Boarders Card
Location: Visible when you have stay services
What It Shows
Pets currently in your care overnight:
Total boarders currently checked in
By resource (kennel, room, area)
Check-out schedule for today
Incoming boarders arriving today
How to Use
Morning routine: See who's still with you from overnight
Capacity management: Know how many spaces are occupied
Discharge planning: Prepare for pet pickups
Intake planning: Prepare for new arrivals
Coming & Going Card
Location: Right sidebar on desktop. On smaller screens, Daily Activity on the Overview tab
What It Shows
The next arrival and the next departure. When more are due, select Show 3 more (the number varies) to list the rest, up to six in total:
Entry | Description |
Starting soon | A service starting in the next 90 minutes, with a countdown |
Finishing soon | A service finishing in the next 90 minutes |
Boarding check-in | A stay due to check in on the selected day. Stay entries are listed first |
Boarding check-out | A stay due to check out on the selected day |
Paid, cancelled and no-show bookings are left out. The card is titled Coming & Going Soon, or Coming & Going when stays are listed. It is hidden when nothing is due.
How to Use
Next up: Know who's coming and going
Staffing: Allocate team to arrivals vs departures
Customer service: Be ready to greet incoming pets by name
Team Members Today
Location: Left sidebar
What It Shows
Your team working today with their current status:
Avatar and name of each team member
Current appointment they're working on
Status indicator (available, busy, on break)
Appointment count for the day
How to Use
Quick assignment: See who's available for walk-ins
Workload balance: Check no one is overloaded
Communication: Click to see their full day
Coverage: Identify gaps when someone finishes early
Resources Today
Location: Left sidebar
What It Shows
Your spaces, rooms, and equipment in use:
Resource name (Grooming Table 1, Kennel A, etc.)
Current occupant (pet name if in use)
Availability status (free, occupied, blocked)
Today's bookings count
How to Use
Space management: See which rooms are free
Quick booking: Know what's available for walk-ins
Turnover: Track resource utilisation
Maintenance: Identify when resources are free for cleaning
Summary Cards
Location: Top of Mission Control
What They Show
Quick glance statistics for your day:
Card | Description |
Today's Appointments | Total bookings for today |
Needing Attention | Count of items requiring action |
Revenue Expected | Today's projected income |
Pets Seen | Completed appointments so far |
Reading the Numbers
Green indicators: Positive/on track
Amber indicators: Needs monitoring
Red indicators: Action required
Arrows: Comparison to same day last week
Week View Intelligence
When viewing a full week, insights aggregate across the selected days:
Weekly Patterns
Busiest day highlighted
Revenue by day comparison
Service distribution across the week
Booking trends over time
Using Weekly Data
Staff scheduling: Plan rosters based on historical patterns
Marketing: Target slow days with promotions
Capacity: Consider extending hours on busy days
Growth tracking: Compare week-over-week performance
Tips for Using Dashboard Intelligence
Morning Routine
Check Coming & Going to see your first arrivals
Review Attention Required for any issues
Glance at Revenue to set expectations
Check Team Today to confirm staffing
Throughout the Day
Watch the Flow Graph to anticipate busy periods
Monitor Active Boarders if running a boarding facility
Check Resources Today before booking walk-ins
End of Day
Review Revenue collected vs outstanding
Check any remaining Attention items
Verify Coming & Going shows all departures complete
Note any patterns for future planning
Common Questions
Q: Why doesn't my revenue match my bank deposits?
A: Dashboard revenue shows appointment value. Bank deposits may differ due to Stripe fees, pending transfers, or timing differences.
Q: Can I export this data?
A: Currently, insights are view-only in Mission Control. For detailed reports, contact Petboost support about reporting options.
Q: How far back does comparison data go?
A: Week-over-week comparisons look at the same day last week. Longer historical trends are tracked internally.
Q: Why are some cards not showing?
A: Cards appear based on your business type. Boarding cards only show if you offer stay services. Course cards only show if you run classes.
Related Articles
Mission Control Overview - Full Mission Control guide
Attention System - Understanding attention alerts
View Modes - Different ways to view your day
Filtering & Organisation - Finding specific information