What is Mission Control?
Mission Control is your dedicated operational dashboard for running your pet business day-to-day. It's a one-page command centre designed to help you get 90% of your daily tasks done from a single screen, whether you're on your phone, tablet, or computer.
Think of it as the difference between a pilot's cockpit view (Mission Control) and flight planning software (Appointments Calendar). Mission Control shows you what's happening now, what needs your attention, and gives you quick access to common actions.
Key Benefits
One-Page Operations
Quick actions front and centre
All appointments at a glance
Attention items highlighted automatically
Revenue and business intelligence visible
Multi-Device Optimised
Works on phones, tablets, and desktops
Touch-friendly on mobile devices
Appointments and Overview tabs on smaller screens
A bottom bar on smaller screens with View, Search, Quick, Filters and Group
Intelligent Attention System
Automatic flagging of payment issues
Pending confirmation alerts with bulk confirm
Incomplete sign-up and abandoned booking recovery
Special care needs highlighted
Birthday tracking (7 days before and after)
Depleted and low package alerts
Bulk payment processing
Flexible View Modes
Up to 12 views of your day
Workflow, Pets, List, Run Sheet, Photos, Roster, Grid, Stays, Team Members, Services, Spotlight and Courses
Mission Control opens on the last view you used
Switch views based on your current task
Drag-and-drop status updates in Workflow View
Mission Control vs Appointments Calendar
Both tools serve different purposes in your daily workflow:
Mission Control
Best for:
Daily operations and task execution
Quick appointment creation
Processing payments and sales
Checking what needs attention
Viewing team and resource allocations
Mobile/on-the-go access
Key features:
Quick actions bar
Attention required system
Revenue intelligence
Multiple view modes
Week view with weekday filtering
Appointments Calendar
Best for:
Detailed scheduling and planning
Drag-and-drop appointment moving
Timeline and resource views
Multi-day stay visualisation
Recurring appointment setup
Advanced calendar operations
Key features:
Day, Week, Month, Timeline, and Agenda views
Syncfusion scheduler interface
Detailed appointment editing
Resource allocation planning
Calendar persistence and views
When to use each:
Start your day → Mission Control (check what needs attention)
Book appointments → Either (quick action in Mission Control or detailed in Calendar)
Reschedule appointments → Appointments Calendar (drag-and-drop)
Process payments → Mission Control (bulk charge, drag-and-drop checkout, attention system)
Plan next week → Appointments Calendar (week/month view)
Mobile operations → Mission Control (optimised for touch)
Main Areas Overview
Quick Actions Bar
Located at the top of Mission Control, quick actions give you one-click access to common operations:
New Customer & Pet - Create customer and pet profiles
New Appointment - Book appointments quickly
Quick Sale - Process sales with pet selection
Find Pet - Search and navigate to pet profiles
Package Purchase - Sell packages to customers
Create Stay - Book overnight boarding (if you offer stays)
Enrol in Courses - Add pets to group classes (if you offer courses)
Block Time - Block out calendar availability
Get Help - Contact Petboost support
Opening Hours & Status
Your business's opening hours displayed Google-style, colour-coded to match your appointment statuses. This gives you an instant visual of how busy your day looks and where appointments are concentrated.
Colour coding:
Matches your appointment status colours
Shows busy periods at a glance
Helps identify gaps in the schedule
Attention Required
Automatically identifies appointments and situations that need your immediate action. Items are split into two collapsible subcards: Action Items and Special Attention.
Action Items (things to do):
Pending Confirmations - Bookings waiting for your approval, with bulk confirm
Incomplete Sign-ups - Abandoned bookings and unfinished profiles, with bulk recovery messaging. For Abandoned Bookings (New) and unfinished profiles, select the cards, then click Delete. Draft pets do not block this. For Abandoned Bookings (Existing), select the cards, then click Dismiss. That clears the unfinished booking and keeps the customer. Opening a card takes you to the customer profile Action Required tab, where you can Create Appointment, Send Recovery Message (SMS), X-Ray this booking, or Dismiss. Cards with a recording to watch show X-Ray ready. For activation / login links, use Manage Owner → Resend Activation SMS or Send Quick Login SMS on the profile. You can also delete a new incomplete sign-up from the ribbon on Customers & Pets: Manage → Delete → Delete permanently.
Outstanding Payments - Appointments with unpaid invoices
Payment Method Issues - Customers without payment methods on file
Depleted Packages - Customers who've run out of package credits
Overdue Status Changes - Appointments that should have moved to the next status
Bulk Charge Feature:
Process multiple outstanding payments in one go, with a revenue collection preview showing how much you'll collect.
Bulk Confirm Feature:
Confirm multiple pending appointments in one go, rather than opening each individually.
Special Attention
Highlights pets and appointments needing extra care today:
Medical Conditions/Allergies - Health-related flags
Behavioural Needs - Special handling requirements
Birthdays - Pets celebrating within 7 days (before or after today)
Low Package Balance - Packages running low on remaining credits
Desexing Alerts - Age-based desexing reminders
Dietary Requirements - Special feeding needs
Team & Resource Sidebar
The left sidebar shows who's working today and what they're currently doing:
Team Members Today:
List of team members with appointments
Click to see their current appointment
Quick actions from team member cards
Resources Today:
Spaces and play areas in use
Current allocation status
Click for resource details
Revenue Intelligence
See your day's financial performance at a glance:
Today's Total Revenue - Expected revenue including packages
Revenue by Service Category - Breakdown by grooming, daycare, training, etc.
Service vs Package Split - How much is single appointments vs package redemptions
Week-Over-Week Comparison - Compare to the same day last week
Main View Area
The central area where appointments are displayed in your chosen view mode. Mission Control opens on the last view you used. Switch between:
Pets (default) - Organised by pet, grouped by start time
Workflow - Kanban-style board with Confirmed, In Progress, Ready to Pay and Checked out & Paid columns. Pending, Stay Arrivals and Stay Departures appear when they have bookings. Drag cards forward through the workflow to check in, complete, and charge appointments. Free ($0) and package appointments are completed automatically when dragged to the next stage.
List - Traditional scrollable list with flexible grouping
Run Sheet - Detailed cards with form answers and notes
Photos - Large pet photo grid. Hover over a tile to see breed, age, weight, service, time, and status at a glance.
Roster - Rows for each team member and resource, by start time
Grid - One tile per team member and resource, with pet photos and capacity. Visible when bookings have team members or resources assigned. Not available on smaller screens
Team Members - Team members and resources side-by-side kanban columns. The tab reads Resources or Resources & Team when bookings have resources. Visible when bookings have team members or resources assigned. Drag cards between columns to reassign team members or resources.
Services - Grouped by service type in kanban columns
Spotlight - Swimlane kanban grouped by operational indicators (extra special care, special care, pet characteristics, late to arrive, late to finish, no card on file, first visit, has add-ons, customer notes, photos and notes pending/sent, birthdays, package alerts). Empty swimlanes are hidden automatically. Includes a bulk send button for sending photos and notes to pet owners.
Stays - Overnight boarding focus (visible when a stay is active on the selected date)
Courses - Group class focus (visible when course lessons are in view)
Filtering & Search
Filtering options:
Search - Pet name, owner name, or service
Status Filters - Multi-select appointment statuses
Quick Filters - Needs payment, special attention, arriving soon, etc.
Grouping - Organise by status, time, team, or resource
Sort Options - Pet name, arrival time, service name, stay duration, course session
Day View vs Week View
Day View
Shows appointments for a single day with precise timing:
Navigation - Previous/Next day arrows
Date Display - "Today", "Tomorrow", "Yesterday", or day name
All appointments for the selected day
Detailed scheduling visible
Best for:
Focused daily operations
Detailed appointment timing
High-volume single-day management
Week View
Shows appointments across an entire week:
Navigation - Previous/Next week (jumps to Monday)
Date Display - "This Week", "Next Week", or date range
Weekday Filtering - Select which days to show
Smart Defaults - Today onwards for current week, all days for other weeks
Best for:
Weekly planning
Multi-day overview
Identifying busy periods across the week
Resource and team planning
Weekday Filtering:
When in week view, you can filter which days are shown:
Click weekday buttons to toggle (SUN, MON, TUE, WED, THU, FRI, SAT)
Blue = selected, grey border = unselected
White dot indicates today
"Reset to Defaults" returns to smart defaults
Mobile Experience
Mission Control is fully optimised for mobile devices with a dedicated mobile layout:
Tabs on smaller screens
On phones, tablets and narrow windows, two tabs sit under the date:
Appointments (opens first) - The appointment list in your chosen view
Overview - Daily Activity (flow graph, attention items, Coming & Going), stays, Schedules, courses and Revenue Intelligence
The bar at the bottom of the screen has View, Search, Quick, Filters and Group.
Mobile Features
Swipeable Appointment Cards - Swipe for quick actions
Touch-Optimised Kanban - Drag-and-drop that works on touchscreens
Quick Actions Sheet - Bottom sheet for common actions
Search Drawer - Full-screen search interface
Filters Drawer - Full-screen filtering
Mobile Best Practices
Switch between Appointments and Overview at the top of the screen
Swipe appointment cards for quick menus
Use quick actions for common operations
Search drawer for finding specific appointments
Platform Differences
Desktop (Large Screen)
Three-column layout (sidebar, main area, optional right sidebar)
All cards and intelligence visible simultaneously
Hover states for interactive elements
Keyboard shortcuts available
Tablet (Medium Screen)
Two-column layout when horizontal
Single column when vertical
Touch-friendly targets
Simplified navigation
Mobile (Small Screen)
Single column stacked layout
Appointments and Overview tabs, plus a bottom bar
Full-screen sheets and drawers
Swipe gestures for actions
Accessing Mission Control
Desktop Navigation
Mission Control is accessible from your main navigation menu. Look for the "Mission Control" link in your primary navigation bar.
Mobile Navigation
On mobile devices, Mission Control is prominently featured in your main menu. Tap the menu icon and select "Mission Control".
Default Landing Page
To make Mission Control the first page your team sees, go to Settings and choose Mission Control under Default Page on Load. The setting applies to your whole team.
Getting Help
Need assistance while using Mission Control?
Get Help Button - Click the "Get Help" quick action to open Grazi AI. To reach a person, click Speak with the team in the same panel
Support Team - Most requests are handled 8:00am - 6:00pm AEST
User Guides - Documentation for Mission Control features
FAQ - Common questions and troubleshooting
What's Next?
Now that you understand what Mission Control is, continue to:
Getting Started with Mission Control - First-time setup and orientation
View Modes Explained - Choose the right view for your workflow
Dashboard Intelligence & Analytics - Understand your revenue, flow graphs, and business metrics
Attention System - Master the attention required and special care features
Filtering & Organisation - Advanced filtering techniques
Mission Control FAQ - Common questions and troubleshooting
Related Documentation
Appointment Management
Appointments Overview - Detailed appointment management
Getting Started with Appointments - Appointment creation
Calendar Views - Calendar interface details
Related Features
Team Members - Team management
Resources - Space and resource management
Packages - Package management
Courses - Group class management
Related FAQs
Have questions about Mission Control? See these commonly asked questions:
Mission Control Philosophy:
"One screen to run your day. Everything you need, right when you need it, on any device."