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Ensuring Petboost Emails and Calendar Invitations Arrive

Overview

Some email providers automatically filter messages from new senders into spam or junk folders. Google and Microsoft (Outlook, Hotmail, Live) have both introduced anti-spam policies that can prevent Petboost emails and calendar invitations from appearing in your customers' inboxes.

This means your customers might be missing:

  • Booking confirmations

  • Appointment reminders

  • Invoices and receipts

  • Calendar invitations for upcoming appointments

This article provides step-by-step instructions you can share with your customers to ensure they receive all communications from @petboost.com.au email addresses.

Google (Gmail and Google Calendar)

Google Calendar has a default setting that hides calendar invitations from senders the recipient hasn't previously interacted with. This means appointment invitations sent by Petboost may not appear on your customers' calendars automatically.

Instead of the invitation appearing on their calendar, they may receive an email asking them to click "I know the sender" before the event is added.

Fix 1: Add Petboost to Google Contacts

The simplest fix is to add Petboost as a contact:

  1. Go to contacts.google.com

  2. Click "Create contact"

  3. Enter the email address: [email protected]

  4. Save the contact

Once saved, Google treats all future emails and calendar invitations from @petboost.com.au as coming from a known sender.

Fix 2: Change Google Calendar Invitation Settings

For customers who want all calendar invitations to appear automatically:

On a computer:

  1. Open Google Calendar

  2. Click the gear icon (top right) and select Settings

  3. In the left menu, under General, click Event settings

  4. Find "Add invitations to my calendar"

  5. Change the dropdown from "Only if the sender is known" to "From everyone"

On iPhone or iPad:

  1. Open the Google Calendar app

  2. Tap the menu icon (top left), then Settings

  3. Tap General, then Adding invitations, then Add invitations to my calendar

  4. Select "From everyone"

On Android:

  1. Open the Google Calendar app

  2. Tap the menu icon (top left), then Settings

  3. Tap General

  4. Under Add invitations to my calendar, select "From everyone"

Fix 3: Ensure Gmail Doesn't Filter Petboost to Spam

If Petboost emails are landing in spam or junk:

  1. Open Gmail

  2. Check the Spam folder for any Petboost emails

  3. If you find one, open it and click "Report not spam" (or "Not spam")

  4. This teaches Gmail that Petboost emails are wanted

To prevent future filtering, customers can also create a filter:

  1. In Gmail, click the search options icon (right side of the search bar)

  2. In the From field, enter @petboost.com.au

  3. Click "Create filter"

  4. Tick "Never send it to Spam"

  5. Click "Create filter"

Microsoft (Outlook.com, Hotmail, Live)

Microsoft's Outlook.com, Hotmail, and Live email services may move messages from unfamiliar senders to the Junk Email folder. This can cause Petboost booking confirmations, reminders, and invoices to go unseen.

Fix 1: Add Petboost to Safe Senders (Outlook.com / Hotmail / Live)

On the web (outlook.com):

  1. Go to Outlook.com and sign in

  2. Click the gear icon (top right), then View all Outlook settings

  3. Select Mail, then Junk email

  4. Under Safe senders and domains, click "+ Add"

  5. Type petboost.com.au and press Enter

  6. Click Save

This ensures all emails from any @petboost.com.au address always arrive in the inbox.

Fix 2: Add Petboost to Safe Senders (Outlook Desktop App, New Outlook)

New Outlook for Windows:

  1. Click the gear icon (Settings)

  2. Select Mail, then Junk email

  3. Scroll down to Senders, then select the Safe senders and domains tab

  4. Click "+ Add safe sender"

  5. Enter petboost.com.au

  6. Click OK, then Save

Classic Outlook for Windows:

  1. Go to the Home tab

  2. Click Junk in the ribbon, then Junk E-mail Options

  3. Select the Safe Senders tab

  4. Click Add

  5. Enter petboost.com.au

  6. Click OK to save

Outlook for Mac:

  1. Go to Tools, then Junk E-mail Protection (or Preferences, then Junk E-mail)

  2. Select the Safe Domains tab

  3. Click + (Add)

  4. Enter petboost.com.au

  5. Close the window to save

Fix 3: Rescue Emails from Junk

If Petboost emails have already landed in the Junk folder:

  1. Open the Junk Email folder

  2. Find any email from @petboost.com.au

  3. Right-click the email and select "Not junk" (or "Mark as not junk")

  4. When prompted, tick "Always trust email from petboost.com.au"

  5. Click OK

Apple Mail (iCloud, iPhone, iPad, Mac)

Apple Mail generally handles Petboost emails well, but if emails are going to Junk:

On iPhone or iPad:

  1. Open the Mail app

  2. Go to the Junk folder

  3. Find a Petboost email and open it

  4. Tap the sender's name or email address at the top

  5. Tap "Move to Inbox"

On Mac:

  1. Open Mail

  2. Go to the Junk folder

  3. Select a Petboost email

  4. Click "Not Junk" in the banner at the top of the message

  5. Optionally, add [email protected] to your Contacts to prevent future filtering

What to Tell Your Customers

When customers report missing booking confirmations, reminders, or calendar invitations, you can share this guidance. Here is a ready-to-use message you can copy and send:

Subject: Make sure you receive your booking emails from us

Hi [Customer Name],

To make sure our booking confirmations, reminders, and calendar invitations always arrive in your inbox, we recommend adding us to your safe senders list.

If you use Gmail / Google Calendar:

  • Add [email protected] to your Google Contacts

  • In Google Calendar Settings, under Event settings, change "Add invitations to my calendar" to "From everyone"

If you use Outlook, Hotmail, or Live:

  • Go to Settings, then Mail, then Junk email

  • Under "Safe senders and domains", add petboost.com.au

If you use Apple Mail:

  • If you find our emails in your Junk folder, mark them as "Not Junk"

This only takes a moment and ensures you never miss an appointment reminder or booking update from us.

Thanks,
[Your Business Name]

Quick Reference

Email Provider

What to Do

Where to Do It

Gmail

Add [email protected] to Contacts

contacts.google.com

Gmail

Create "Never send to Spam" filter for @petboost.com.au

Gmail search bar, then "Create filter"

Google Calendar

Change invitation setting to "From everyone"

Calendar Settings, then Event settings

Outlook.com / Hotmail / Live

Add petboost.com.au to Safe senders

Settings, then Mail, then Junk email

Outlook Desktop (New)

Add petboost.com.au to Safe senders

Settings, then Mail, then Junk email

Outlook Desktop (Classic)

Add petboost.com.au to Safe Senders

Home, then Junk, then Junk E-mail Options

Apple Mail

Mark Petboost emails as "Not Junk"

Junk folder

Why This Happens

Email providers are increasingly aggressive about filtering unfamiliar senders to protect users from spam and phishing. Google changed its default Google Calendar behaviour so that invitations from unknown senders are hidden until the recipient confirms they know the sender. Microsoft's Outlook and Hotmail services similarly route emails from new senders to the Junk folder.

These are sensible security measures, but they can inadvertently block legitimate business communications like appointment reminders and booking confirmations.

By asking your customers to add petboost.com.au to their safe senders or contacts, you ensure that all Petboost communications reach them reliably.

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