Every date-based rate is set in Settings > Pricing & Payments, in the Holiday & weekend rates card. Petboost applies the rate to matching bookings automatically and shows it to the customer before they confirm. A rate is either a percentage of the service price or a fixed amount, carries a customer-facing label in your own words, and applies to every service or only the services you select.
Opening hours and closures stay where they were: hours on Settings > Business Details > Hours, holiday hours and closures on Public Holidays. Changing hours there never changes a rate.
Where to set each kind of rate
The Holiday & weekend rates card has three tiles. Each shows how many rates are on, or Off. If you have not saved opening hours yet, the card shows Add your opening hours first instead of the tiles. Select Open Hours, save your hours, then come back.
Scope | Tile |
A public holiday | Public holidays |
A weekday (every Saturday, every Sunday) | Days of the week |
A date range (school holidays, Christmas week) | Peak dates |
Select a tile to see its rates. Each rate shows its name, when it applies, the amount and the services it covers, with Edit. The first time, the tile opens straight to a new rate.
Every rate has the same three steps:
Name and services: the Name customers see, and Charge it on All services or Only some services.
When: the holidays, the days, or the start and end dates.
How much: the Extra charge, in $ dollars (per pet, per service) or % percent (of the price). Stays are charged for each night.
Show this rate on my booking page adds the rate to your showcase hours card. Customers always see the rate when they pick a date, either way. A service's Pricing & Payments tab lists every rate and whether that service is Charged or Not charged.
Set a weekday rate
Open Holiday & weekend rates.
Select Days of the week, then Add Day Rate if you already have one.
Enter a Name, such as "Weekend rate", and choose the services.
Under Repeat every week on, select the days. A day already in another day rate is greyed out, and the page says which rate has it.
Enter the Extra charge.
Select Save Rate.
Select Publish Changes, tick the box in Before You Publish, then select Publish Changes.
Set a rate for a date range
Open Holiday & weekend rates.
Select Peak dates, then Add Peak Dates if you already have some.
Enter a Name, such as "Christmas", and choose the services.
Choose the Start date and End date.
Enter the Extra charge.
Optional: with Only some services chosen, select Different amount for other services to give other services their own amount over the same dates. Each amount names its own services under On these services. A service you leave off keeps its usual price.
Select Save Rate.
Select Publish Changes, tick the box in Before You Publish, then select Publish Changes.
Your opening hours on those dates do not change. If the dates fall inside special dates you set up on Hours, such as a Christmas closure, the form says so and the button becomes Add to Those Dates: the rate goes on those dates and their hours stay as they are.
Set a public holiday rate
Open Holiday & weekend rates.
Select Public holidays, then Add Holiday Rate if you already have one.
Enter a Name, such as "Public holiday rate", and choose the services.
Check Your state. Petboost lists your holidays and the upcoming holidays for that state. A first holiday rate ticks every holiday.
Untick any holiday you do not charge on. To charge some holidays a different amount, untick them here, then add a second holiday rate for them.
Leave Also charge it on new public holidays ticked so next year's holidays take this rate.
Enter the Extra charge, then select Save Rate.
Select Publish Changes, tick the box in Before You Publish, then select Publish Changes.
Adding a rate to a holiday does not change your hours that day. To close on a holiday, use Public holidays. Applying holidays there keeps the rates you set here.
When the holiday calendar has new holidays with no rate yet, the card says how many are not charged, with Review holidays.
To remove a rate, open it and select Delete Rate. Bookings already made keep the price they were booked at until you re-price them (see Bookings made before a rate change).
Which rate applies on a date
A public holiday, a special dates range and a weekday never stack. One of those decides the date.
If the date has a public holiday rule, that rule decides. A holiday rule with no rate set means no rate applies that date, even inside a priced date range.
Otherwise, if the date falls inside a special dates range, that range decides. A range can hold more than one rate. Each service takes the rate that lists it, and a service on no rate keeps its usual price.
Otherwise, the weekday rate for that day of the week applies, if one is set.
A date can sit in one special dates range. To charge boarding and homestay different amounts over the same dates, add another rate on that range. Do not add a second range for the same dates.
A Saturday that is also a public holiday takes the holiday rate, not the Saturday rate.
How bookings are charged
For a regular appointment, the rate for the appointment date applies once, to the matching service lines. A percentage computes on the service subtotals before any membership discount, so member pricing never shrinks the amount. Add-ons are never charged a rate.
Stays charge per night
An overnight stay charges the rate night by night:
Each night takes the rate for the date it starts. The night of 24 December into 25 December takes 24 December's rate.
On Number of nights and Duration-based, the checkout date is never charged. A pickup morning adds nothing. On Number of days, the departure day is charged and takes its own date's rate.
A same-day stay (day boarding, and each visit of a recurring stay) takes its own date's rate as a single unit.
A fixed amount charges per night, per service.
A percentage on a multi-night stay is worked out on the average nightly rate for the stay (the stay price divided by its nights).
A Stay service's extended stay discount still applies on public holidays and date ranges unless the service has Charge the standard rate on public holidays and peak dates on, under Extended Stay Discounts on its Pricing & Payments tab. A weekday rate never pauses the discount. See Charge the standard rate on public holidays and peak dates.
A stay across two named holidays shows two named lines in the total, one per holiday. Several nights inside one rate show a single line. Two rates on the same dates show two lines.
Course lesson appointments are never charged a rate: a course is a fixed-price product paid as a whole.
Bookings covered by package credits
A booking fully covered by package credits totals $0, so Petboost charges it no rate, including on a public holiday or peak date.
If the booking also has a paid service or paid add-on when it is made, the rate applies as usual:
A fixed amount also charges on the package-covered service. On a stay, it charges per night.
A percentage adds nothing on the package-covered service, because that line's price is $0.
To charge extra on a fully covered booking for one of these dates, add a paid add-on to the booking after it is made. The add-on charges its own price, and the booking stays without a rate.
What the customer sees
On Regular bookings, dates that carry a rate are marked on the 14-day grid. Under the grid, Petboost shows the system wording plus the rate, for example Saturday pricing +$10 per service. If you advertised the rate, the label is added in parentheses, for example (Weekend rate).
On Stay bookings, both check-in and check-out pickers mark priced dates. Under the pickers, Petboost shows the rate for the check-in night. The stay date-step total lists each named holiday or special-period line with its badge and includes those amounts, so it matches the review total.
At review and afterwards, the same named lines appear, for example Public holiday pricing (Christmas Day) or Saturday pricing. The line is named from the rate's kind, never from internal wording. A stay line that covers more than one night also names those nights, for example 2 nights (24 Dec, 25 Dec).
Bookings made before a rate change
Editing a rate never reprices an existing unpaid booking on its own. The booking keeps the amounts it was booked with through invoicing, payment links, payment method changes, membership apply or revoke, and any save that does not change the booking's dates, times, or services. A price-only edit also keeps the booked holiday amount.
Changing the booking's dates, times, or services reprices holiday and weekday amounts against current rates.
This also covers advance bookings that you do not edit: a stay booked in October for the Christmas peak keeps its booked price even if you change the rate in November.
Re-price bookings to your current rates
After you save a rate, Petboost lists the upcoming bookings on that rate's days that kept their booked price. To move them onto your current rates:
Save the rate, then select Publish Changes. Re-pricing uses your published rates.
In the Holiday & weekend rates card, under the list of bookings, select Re-price these.
Each booking keeps its service prices and takes your current holiday and weekday amounts. For a recurring booking, the first listed visit and every later visit move to the current rates, and earlier visits keep the price they were booked at. Customers are not messaged. Paid and prepaid bookings keep their price. If Bookings were not re-priced shows, select Re-price these again.
Deposits
A deposit taken at booking is worked out from the service totals only. Petboost then collects the holiday and weekday amounts in full with the deposit, never more than the booking total. For example, a 30% deposit on a stay with a Christmas rate collects 30% of the service totals plus the whole holiday amount.
If the customer cancels later than your cancellation period allows, you keep your cancellation-fee percentage of that deposit, holiday and weekday amounts included. A booking fee passed on to the customer is refunded in full with the rest.