Petboost charges a different rate on the dates you choose: any public holiday, any weekday, or a date range such as the school holidays. You set the rate once and Petboost applies it to matching bookings automatically, shows it to the customer before they confirm, and lists it as its own named line in the total.
A rate is either a percentage of the service price or a fixed amount, carries a customer-facing label in your own words, and applies to every service or only the services you select.
Where to set each kind of rate
Scope | Where to set it |
A public holiday | Public Holidays page. Set one policy rate across all holidays, or a different rate on any individual holiday. |
A weekday (every Saturday, every Sunday) | Settings > Business Details > Hours, in the Weekday rates section. |
A date range (school holidays, Christmas week) | Settings > Business Details > Hours, in the Special Dates section. |
To advertise a rate on your public showcase page before customers start a booking, turn on Advertise this rate on your showcase page. The booking form always shows the rate on the date, whatever you choose here.
Which rate applies on a date
One rate applies per date. Rates never stack.
If the date has a public holiday rule, that rule decides. A holiday rule with no rate set means no rate applies that date, even inside a priced date range.
Otherwise, if the date falls inside a special dates override, that override decides.
Otherwise, the weekday rate for that day of the week applies, if one is set.
A Saturday that is also a public holiday takes the holiday rate, not the Saturday rate.
How bookings are charged
For a regular appointment, the rate for the appointment date applies once, to the matching service lines. A percentage computes on the service subtotals before any membership discount, so member pricing never shrinks the amount. Add-ons are never charged a rate.
Stays charge per night
An overnight stay charges the rate night by night:
Each night takes the rate for the date it starts. The night of 24 December into 25 December takes 24 December's rate.
On Number of nights and Duration-based, the checkout date is never charged. A pickup morning adds nothing. On Number of days, the departure day is charged and takes its own date's rate.
A same-day stay (day boarding, and each visit of a recurring stay) takes its own date's rate as a single unit.
A fixed amount charges per night, per service.
A percentage on a multi-night stay is worked out on the average nightly rate for the stay (the stay price divided by its nights).
A stay across two named holidays shows two named lines in the total, one per holiday. Several nights inside one date range show a single line for that range.
Course lesson appointments are never charged a rate: a course is a fixed-price product paid as a whole.
What the customer sees
On Regular bookings, dates that carry a rate are marked on the 14-day grid. Under the grid, Petboost shows the system wording plus the rate, for example Saturday pricing +$10 per service. If you advertised the rate, the label is added in parentheses, for example (Weekend rate).
On Stay bookings, both check-in and check-out pickers mark priced dates. Under the pickers, Petboost shows the rate for the check-in night. The stay date-step total lists each named holiday or special-period line with its badge and includes those amounts, so it matches the review total.
At review and afterwards, the same named lines appear, for example Public holiday pricing (Christmas Day) or Saturday pricing. The line is named from the rate's kind, never from internal wording. A stay line that covers more than one night also names those nights, for example 2 nights (24 Dec, 25 Dec).
Bookings made before a rate change
Editing a rate never reprices an existing unpaid booking on its own. The booking keeps the amounts it was booked with through invoicing, payment links, payment method changes, membership apply or revoke, and any save that does not change the booking's dates, times, or services. A price-only edit also keeps the booked holiday amount.
Changing the booking's dates, times, or services reprices holiday and weekday amounts against current rates.
This also covers advance bookings that you do not edit: a stay booked in October for the Christmas peak keeps its booked price even if you change the rate in November.
Deposits
A deposit taken at booking is calculated from the service totals only. Holiday and weekday amounts are not included in the deposit and are collected with the remaining balance.