Each option opens its own wizard, and every wizard shows the new prices before anything changes. Fixed Amount, Percentage, Build Fees Into Pricing and Magic Pricing move every rate on a service together: the price, its stay tiers, its multi-pet rates and, on a Number of nights stay, Rate per night and Daycare rate (same-day stays).
An owner or admin can use Pricing Assistant. A service performer sees it read-only, and a service supporter cannot open it.
Open Pricing Assistant
Open Services.
Open the settings menu (the gear) beside New and select Pricing Assistant. It is greyed out until you have a service.
Choose an option: Get Started on Fixed Amount, Percentage or Build Fees Into Pricing, Review Bookings on Update Existing Bookings, or Run Analysis on Magic Pricing.
Back to options, above each wizard, returns to the options.
Adjust prices by percentage
Use this when you want every selected service to move by the same percentage, for example 5%.
Open Pricing Assistant and select Get Started on Percentage.
On Adjust Prices by Percentage, enter the Percentage. A negative number lowers prices.
Under Rounding, set Round to nearest and Rounding direction.
Optional: under Filter services, choose Service types and Categories to change only some services. Exclude archived services is ticked to start.
Select Preview Changes.
Check the new prices. Untick a service to leave it out, or edit its new price.
Select Final Review.
If existing bookings are affected, choose New bookings only, Notify customers and update or I will handle this myself.
Tick the box under Before you apply.
Select Apply with the number of changes, then Yes, apply changes in Confirm price changes.
The line above Preview Changes shows how many services will be affected. The review step, Review and confirm, counts the upcoming Confirmed and Pending bookings still on an old price under Existing bookings affected, by Appointments, Customers, Recurring and One-off. When none are affected, the new prices apply to future bookings only and there is nothing to choose.
New bookings only, marked Recommended, leaves existing appointments at their confirmed price. New bookings use the updated prices.
Notify customers and update changes the upcoming bookings and sends each affected customer an email and an SMS with the new price, the appointment dates and a reminder that they can cancel or reschedule without penalty.
I will handle this myself updates the catalogue and leaves you to change bookings later from the diary. With a price increase, Petboost reminds you that customers must be told in writing before it applies to their existing appointments.
When bookings are affected, the review step also shows the Important Australian Consumer Law Note: confirmed booking prices are binding agreements, customers must be told in writing of any price change, and they can cancel without penalty.
Adjust prices by fixed amount
Use this when you want every selected service to move by the same dollar amount.
Open Pricing Assistant and select Get Started on Fixed Amount.
On Adjust Prices by Fixed Amount, enter the Dollar amount. A negative number lowers prices.
Under Rounding, set Round to nearest and Rounding direction.
Optional: under Filter services, choose Service types and Categories to change only some services.
Select Preview Changes.
Check the new prices, then select Final Review.
If existing bookings are affected, choose how to handle them, as for a percentage change.
Tick the box under Before you apply.
Select Apply with the number of changes, then Yes, apply changes in Confirm price changes.
Build fees into pricing
This raises catalogue prices so they include the card or booking fees you used to add on top.
Open Pricing Assistant and select Get Started on Build Fees Into Pricing.
For Card Processing Fee and Petboost Booking Fee, choose Absorb, Raise service prices or Pass on to pet owner.
If you raise prices, set Rounding, and optionally Filter services.
Select Preview Changes. It is available once at least one fee is set to Raise service prices.
Check the new prices, then select Final Review.
If existing bookings are affected, choose how to handle them.
Tick the box under Before you apply.
Select Apply with the number of changes, then Yes, apply changes in Confirm price changes.
Absorb keeps your prices and you pay the fee. Raise service prices puts the fee into the price, so you keep the same take-home. Pass on to pet owner adds the fee as a line item on invoices. It is not available for the card processing fee: from 1 October 2026, card processing fees can no longer be charged as a separate line item. The Petboost booking fee is not affected. A fee you pass on today is marked Currently surcharging, and the screen suggests rounding up to the nearest $1 to cover the fees fully.
Update existing bookings
Use this after you have already changed catalogue prices and still have upcoming bookings on older prices.
Open Pricing Assistant and select Review Bookings on Update Existing Bookings.
On Update existing bookings to your current prices, set Check bookings from and tick the Appointment statuses to include. Confirmed and Pending are ticked to start, and In Progress and Ready to Pay are not.
Read Stale bookings, Customers, Recurring and One-off.
Under What will change, tick Large jumps (possible typos), Free lines now charged or Price decreases to include them. Price increases are always included.
Optional: tick Notify customers by email & SMS.
Tick the box under Before you apply.
Select Update with the number of bookings.
Only unpaid future appointments on or after the date are checked, and paid and cancelled bookings are always left out. Read the Important Australian Consumer Law note: a confirmed price is a binding agreement, so tell the owner in writing before you raise it, and they can cancel without penalty. A recurring booking keeps its past appointments at the old price, and only this and future occurrences move. Packages and already-paid appointments are never touched. Without Notify customers by email & SMS, the bookings update quietly and you tell the customers yourself.
Magic Pricing
Magic Pricing, marked Beta, suggests price changes from about 90 days of booking data.
Open Pricing Assistant and select Run Analysis on Magic Pricing.
Read the analysis, then select Choose a Strategy.
Under How would you like to optimise?, choose Maximise Revenue, Balanced or Fill My Diary, and set the rounding.
Select Review Suggestions.
On Review suggested changes, untick each service you want to skip, and edit a price if you need to.
Select Final Review.
If existing bookings are affected, choose how to handle them.
Tick the box under Disclaimer, or under Before you apply if you chose Notify customers and update.
Select Apply with the number of changes, then Yes, apply changes in Confirm price changes.
Balanced is marked Recommended, and Skip on the strategy step uses it. The suggestions are grouped by confidence level and are estimates, not financial or business advice. You need appointments in the system: without them, Magic Pricing shows Not enough data yet and suggests Fixed Amount or Percentage instead.
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