This guide covers all pricing models in Petboost, from simple fixed pricing to complex stay tier pricing. Whether you're setting up a basic grooming service or configuring multi-day boarding rates, this guide will help you understand exactly how pricing works and how to configure it for your business.

The simplest pricing model: one price for every booking.

How to set:

Best for:

Examples:

Show a starting price with flexibility for adjustments.

When enabled, customers see "from $X" instead of a fixed price, setting expectations that the final cost may vary.

How to enable:

Best for:

Examples:

Adjusting the final price:

Automatically offer discounts when customers book multiple pets.

Petboost uses rate-per-pet tiers for multi-pet pricing. When a customer books multiple pets for the same service, the system counts the pets, finds the matching tier, and applies that tier's per-pet rate to ALL pets. The discount percentage is derived automatically for display.

Important: The rate you enter is the price per individual pet, not the total for all pets. The system calculates: total = rate per pet x number of pets. For example, if you want 2 dogs to cost $150 total, set the per-pet rate to $75 (not $150).

Booking 2 pets:

Booking 3 pets:

Where multi-pet discounts work well:

Where discounts may not apply:

Stay pricing is set on the service Pricing & Payments tab as Pricing Mode.

When Duration-based fits: irregular check-in and check-out times, billing for actual care time (a 09:00 check-in and a 15:00 check-in pay differently), short stays priced by sub-24-hour tiers, and stay-longer discounts.

When Number of nights fits: fixed check-in and check-out windows where every one-night stay should cost the same regardless of the clock.

The rest of this section applies to the Duration-based pricing mode. Stay services on it use two separate tier systems that work together:

What it is: Rates charged for each complete 24-hour period.

How "stay longer, save more" works:

When a stay exceeds a tier's minimum duration, that tier's rate is unlocked and applies to ALL full 24-hour periods.

Example configuration:

Example calculation for a 6-day stay:

This is the "stay longer, save more" benefit - longer stays unlock better rates that apply to the entire stay.

What it is: Rates for:

Example configuration:

Why spillover rates matter:

When a stay is, for example, 6 days and 8 hours, the 8 remaining hours need to be billed somehow. Without spillover rates, those 8 hours would be charged at the full daily rate. With spillover rates, they're charged at the appropriate sub-24h tier.

Scenario: Customer books a stay from Monday 10am to Saturday 6pm.

Duration calculation:

Tier configuration:

Price calculation:

What the customer sees:

On desktop and tablet, stay pricing uses a visual tier timeline where each tier is shown as a proportional block along a time axis. This replaces the traditional dropdown approach with a more intuitive builder.

How to use the timeline:

On mobile devices, the timeline falls back to a grid layout.

This is your standard daily rate (often used as the fallback if no tiers match).

These encourage longer bookings with discounts.

Recommended tiers:

These handle partial days.

Recommended tiers:

Important: Sub-24h tiers must have maximum duration under 24 hours. The system prevents tiers from crossing the 24-hour boundary.

A: Yes. Set Pricing Mode to Number of nights. Each midnight crossed is charged at Rate per night, and a same-day visit uses Daycare rate (same-day stays) when one is set. Choose Duration-based when check-in and check-out times should change the price: a customer who checks in at 09:00 and out at 18:00 two days later has more care time than someone checking in at 18:00 and out at 09:00.

A: Set Pricing Mode to Number of nights and enter Rate per night. To keep Duration-based billing but charge one flat daily rate:

With no tier discounts configured, every 24-hour period is charged at the base rate.

A: Petboost finds the tier where the TOTAL stay duration falls within the min-max range. That tier's rate then applies to ALL full 24-hour periods.

Example: 5-day stay with tiers of "1-2 days" and "3-14 days"

A: This happens when the spillover hours don't match any configured sub-24h tier. If you have a gap (e.g., you configured 0-8h and 12-24h but not 8-12h), hours in that gap use the full-day rate as fallback. Fill all gaps in your spillover tiers.

A: Yes. Petboost calculates the exact duration in hours between check-in and check-out times, then applies your tier pricing. Early check-in or late check-out naturally results in more hours billed.

A: This is a business choice. Some businesses prefer to charge the unlocked per-day rate for spillover hours rather than a lower sub-24h tier rate. Contact Petboost support if you need this alternative billing behaviour configured.

Check these common issues:

If you see a warning about misconfigured tiers crossing the 24-hour boundary, click Fix Automatically to split them into proper sub-24h and per-day tiers.

Public holiday, weekday and date-range rates apply to stays per night, whichever charge method the service bills by. Each night of a stay takes the rate for the date it starts, the checkout date is never charged, and a same-day stay takes its own date's rate as one unit. A percentage rate on a multi-night stay is worked out on the average nightly rate for the stay. The amount appears as its own named line in the customer total, separate from the stay price. To set these rates up, see Holiday and weekday pricing.

Total time blocked on schedule for this service.

Set realistic durations that include:

For Stay services: Duration is determined by check-in and check-out times, not a fixed value.

Customise how duration appears to customers.

Override the default display with customer-friendly text:

Force a service to start at one set time. Each service has one fixed start time. For several start times a day, create a separate service for each.

Best for:

If pricing isn't working as expected: