Pets at a time is not a daily cap. With 3 places, 3 pets can be in your care at once, and many more can come and go through the day. For a ceiling on how many different pets come in on one day, use the Daily pet limit.
Worked example
With Pets at a time set to 3, a session from 9am to 12pm and services that take an hour each:
Start time | Pets starting | Places in use |
9:00 am | 3 | 3 of 3 |
10:00 am | 3 | 3 of 3 |
11:00 am | 3 | 3 of 3 |
That is about 9 dogs served, and never more than 3 at any moment: three rotations of three. The limit is about what you are handling right now, not how many come through the door.
Set a daily pet limit
The Daily pet limit caps how many different pets you take in on one day, whatever their services. It is off until you set it, and blank means no limit. Pets at a time still limits how many are in at once.
Open Booking Engine.
Open the Daily pet limit row, switch on Limit the pets per day and set the number.
Select Publish Changes, tick the box in Before You Publish, then select Publish Changes.
To limit one team member or one room, pen or van, set Daily pet limit (optional) on its Capacity page in Team Members or Resources. Every limit applies on its own, and none inherits from another.
How the limit counts:
Each pet counts once a day, however many services it has that day
A stay counts on every date from check-in to check-out
Cancelled bookings never count
Once the day is full, it disappears from online booking for pets not already booked that day, and your team sees an override prompt
Pets already booked that day can still add services, and days already over the limit stay as they are
Without a limit, the day's total follows from pets at a time, the length of your sessions and the length of your services: a 30-minute bath and tidy means more rotations than a 2-hour full groom.
Set a session pet limit
The Session pet limit caps how many different pets can start in one session, such as a morning, whatever their services. It is off until you set it, and blank means no limit.
Open Schedules & Sessions.
Open the session and, under Advanced options, set Session pet limit.
Save the session.
How the limit counts:
A pet counts once in each session where one of its services starts
A pet booked in the morning and the afternoon counts in both sessions, and once for the Daily pet limit
A stay counts for the Daily pet limit, not the session
Once the session is full, it disappears from online booking for pets not already in it, and your team sees an override prompt
Change how many pets you take at a time
Capacity is never locked in. Change it when you hire a team member, add a station, or want to try taking more dogs on one day.
Open Team Members and select Manage on the team member.
Choose Capacity.
Set Pets at a Time.
Select Publish Changes, tick the box in Before You Publish, then select Publish Changes.
The change applies to new bookings as soon as you publish it. Existing bookings are not affected.
For a room, pen, van or other resource, set Pets at a Time on the resource's Capacity on Resources. To give one session its own number, set Pets at a time on that session in Schedules & Sessions. A session left empty uses the team member's or resource's number.
Need help? Select Get Help in your dashboard or email [email protected].