Capacity is for any physical space with a real limit, equipment that limits how many you can do at once, such as tables or crates, or a service that takes several pets at once, such as daycare or group classes. Set it and Petboost prevents overbooking online.

Ask yourself how many pets can physically use this resource at the same time.

Typical numbers:

A grooming room with 3 tables has Pets at a Time set to 3, one dog per table. Over a day it could run like this:

That is 8 dogs in the day, never more than 3 at a time. A capacity of 3 means 3 at any moment: through the day you can serve many more.

Capacity works inside your sessions, and each session can have its own number. For example, on Monday from 9am to 5pm:

You handle 3 big dogs in the morning when you are fresh, and 4 smaller dogs in the busier afternoon. Petboost enforces both. A session limits who can book under Which pets can book in its Advanced options. See Scheduling Fundamentals.

A Great Dane takes more space than a Chihuahua, so a simple head count does not always work. Each service can use a different number of spots, in whole numbers:

In a resource with a capacity of 10, that fits 10 small dogs (10 × 1), 5 large dogs (5 × 2), or 3 large and 4 small (3 × 2 + 4 × 1).

Repeat for each service that uses the resource. Petboost does the sums when it checks availability.

The calendar can show how full each resource is, in its column header.

Each resource column header shows how many appointments it holds, in a green badge. It never sets that count over the resource's capacity, because capacity is pets at a time, not a daily total. Show how full adds a percentage badge: the hours booked against the resource's open hours times its Pets at a Time, coloured by how full it is:

Show pets at a time adds the capacity, such as 3 at a time, and Show hours booked the hours, such as 12h of 24h. Only Owner Admins and Admins see these three switches, and the figures show on a day, a timeline day or a week grouped by date. A resource with no working hours shows no percentage.

Show Total Capacity, in the same menu, leaves the column headers alone: it turns each count in the resource list further down Group By into bookings over capacity, multiplied out across the days shown on a week or month.

Mission Control also shows each resource's pets against its capacity, and can filter resources by Vacancy.

When customers book online, Petboost checks the resource's capacity for each time, and a time that is full is not offered. Customers only see the times that are free, with no checking needed from you. Your team can still book past capacity from the booking form, as below.

Check that the resource is assigned to the service and that its capacity is set, not 0. A session's own Pets at a time replaces the resource's number for that session, so check it too.

Use sessions, each with its own number.

Use special dates for the date range.

A daily limit says "Max 10 pets today". Pets at a time says "Max 3 dogs at any moment". You could have 20 pets a day, as long as only 3 are there at the same time.

For a daily limit on one resource, open the resource's Capacity and set Daily pet limit (optional). It is the most different pets that can be booked into this resource on one day, and blank means no limit. Each pet counts once a day, and a stay counts on every night. Once the resource reaches it, online booking stops offering it that day for any other pet and your team sees an override prompt. A business-wide Daily pet limit on Booking Engine still applies on top.

Yes. Each resource has its own capacity. Your Small Dog Area might be 8 and your Large Dog Area 6.

To book past capacity, switch off Magic Availability Check when you create the appointment and set the times yourself.

Petboost shows a warning, for example Fully booked at this time, then creates the appointment without an availability check. It does not ask you to confirm.

Need help? Select Get Help in your dashboard or email [email protected].