Overview
Resources are the physical spaces, equipment, and assets that your business uses to deliver services. They help you manage capacity, schedule appointments efficiently, and ensure you have the right facilities available for each service.
What are Resources?
Resources represent the tangible elements needed to run your pet care business. They can be physical locations like rooms or kennels, or movable assets like vehicles and equipment.
A resource can also be a standalone schedule. It is booked like a team member, but it is not a person: it has no login, phone number or email, only working hours and a capacity. A home daycare that runs meet and greets on Tuesday to Thursday afternoons can create a "Meet and greet" resource for them. On the calendar each resource is its own column (Group By > Resource), so meet and greets, daycare and boarding sit side by side, meet and greets never use daycare capacity, and you can block one resource over a holiday while the others stay bookable.
Key Benefits
Capacity Management - Track how many pets can be accommodated
Efficient Scheduling - Ensure resources are available when needed
Service Assignment - Match services to appropriate resources
Working Hours Control - Set when resources are available
Blocked Time Management - Handle maintenance and downtime
Resource Types
There are three types of resources: Location, Asset and Service Schedule.
Location Resources
Physical spaces where services are performed. A Location can have an address, which is optional.
Examples:
Kennels and boarding rooms
Grooming stations
Training rooms
Play areas
Reception areas
Features:
Optional address
Capacity limits
Working hours
Service eligibility
Asset Resources
Movable equipment and vehicles used for service delivery.
Examples:
Pet transport vehicles
Mobile grooming vans
Equipment carts
Portable training tools
Features:
No fixed address required
Capacity limits
Working hours
Service eligibility
Service Schedule Resources
A schedule that is booked like a team member but is not a person, place or piece of equipment. It has working hours and a capacity, and no address. Use it for a separate calendar, such as meet and greets. Schedule Setup calls these shared calendars.
Creating a Resource
To create a new resource, go to Resources and click "Add New" → "New Resource", or use the direct link: Create New Resource.
Quick Access Links
You can open resource forms directly using these links:
Create New Resource:
https://business.petboost.com/resources?action=create
Benefits:
Bookmark creation forms for quick access
Share direct links to specific resource forms
Connect with external facility management systems
Browser back/forward navigation works naturally
Step 1: Basic Information
Click "Add New" → "New Resource" from the Resources page, or use Create New Resource
Enter a Resource Name (e.g., "Kennel 1", "Van 1", "Grooming Station A")
Select the Resource Type:
Location - For fixed spaces (kennels, rooms, play areas)
Asset - For movable equipment (vehicles, carts, tools)
Service Schedule - For a standalone schedule, such as meet and greets
Optional: upload a Photo (same 1:1 crop as a team member photo)
Optional: set Calendar Colour (Optional) - used when Colour Mode is Resource
Add an optional Description to explain the resource's purpose
💡 Tips for naming:
Be descriptive - e.g., "Large Dog Kennel", "Mobile Grooming Van"
Use consistent patterns - e.g., "Kennel 1", "Kennel 2", "Kennel 3"
Include capacity hints - e.g., "Small Dog Kennel (Max 2 pets)"
Step 2: Details
Set up the resource's specific details:
For Location Resources:
Address - Physical location where the resource is located
Capacity - Maximum number of pets that can be accommodated
For Asset Resources:
Capacity - Maximum number of pets the asset can handle
Description - Additional details about the asset
Capacity Guidelines:
Small spaces (individual kennels): 1-2 pets
Medium spaces (play areas): 4-8 pets
Large spaces (group areas): 10+ pets
Vehicles: Based on vehicle size and safety regulations
Step 3: Working Hours
Set when the resource is available for use:
Working Hours Template - Choose from:
Business Hours - Follows your business operating hours
Custom Hours - Set specific hours for this resource
24/7 Available - Resource is always available
Special Dates - Set different hours for a specific date or date range if needed (Working Hours → Special Dates → New Special Dates)
Common Scenarios:
Kennels - Often available 24/7 for overnight stays
Grooming Stations - Follow business hours
Play Areas - May have restricted hours for noise control
Vehicles - Available during business hours only
Step 4: Assigned Services
Assign which services can use this resource:
Select Services - Choose from your available services
Service Matching - Consider:
Kennels → Boarding, Daycare services
Grooming Stations → Grooming, Bathing services
Play Areas → Exercise, Socialization services
Vehicles → Transport, Mobile services
💡 Best Practice: Only assign services that logically match the resource type to avoid scheduling conflicts.
Managing Resources
Go to Resources to view and manage all your resources.
Viewing All Resources
The Resources page shows all your active resources with:
Resource name and type badge
Capacity information
Status (Active/Inactive)
Address (for Location resources)
Description
Use the search bar to find resources by name, type, address, or description.
Resource Detail View
Click "Manage" on any resource to access detailed information across multiple tabs:
Overview Tab
Resource summary and key information
Quick stats and status
Details Tab
Basic information and settings
Address and capacity details
Resource properties
Services Tab
Which services can use this resource
Service eligibility management
Add/remove service assignments
Capacity Tab
Current capacity settings
Capacity utilization tracking
Capacity management tools
Working Hours Tab
Current working hours schedule
Special Dates (temporary date-range schedules)
Availability calendar view
Blocked Times Tab
Maintenance schedules
Unavailable periods
Blocked time management
Editing a Resource
Click "Manage" on any resource
Navigate to the appropriate tab (e.g., Details, Services, Capacity, Working Hours)
Make changes to the relevant settings
Changes are saved automatically
⚠️ Important: Changes to resource settings affect future appointments. Existing bookings are not automatically modified.
Resource Management Best Practices
Naming Conventions
Use clear, descriptive names
Include capacity information when helpful
Maintain consistent patterns across similar resources
Capacity Planning
Set realistic capacity limits based on space and safety
Consider pet size and temperament when setting limits
Review capacity regularly as your business grows
Service Assignment
Only assign services that logically match the resource
Consider service requirements (equipment, space, etc.)
Avoid over-assigning services to prevent conflicts
Working Hours
Set appropriate hours for each resource type
Use overrides for special circumstances
Consider maintenance and cleaning time
Archive a resource
Archiving a resource removes it from new bookings. There is no "Move to [name] & archive" path on a resource. If appointments still sit on it, resolve them first.
Open the resource from Resources
Select Archive Resource
If appointments block the archive, the dialog title is Resolve Blocking Appointments. The step heading is Resolve Appointments
Choose Cancel or Void for the appointments that must move off the resource
Tap Select Appointments to Cancel or Select Appointments to Void, then tap Cancel {n} Appointment(s) or Void {n} Appointment(s)
Tap Continue to Archive
Confirm Archive Resource. The dialog title is Archive "{name}"
Next Steps
Resource Management
Capacity Management - Optimize resource capacity and utilization
Working Hours & Blocked Times - Manage resource availability and maintenance
Service-Resource Assignment - Match services to appropriate resources
Resource FAQ - Common questions answered
Service and Team Configuration
Service Resource Assignment - Assign services to resources
Team Member Capacity - Set up team members for capacity management
Service Configuration - Set service requirements and eligibility
Team Member Management - Manage team member capacity
Customer and Appointment Management
Customer Profiles - Manage customer relationships
Appointments - Create appointments using assigned resources
Courses - Assign resources to courses
Packages - Manage package resource assignments
Settings and Configuration
Settings - Account configuration
Resource Management - Global resource settings
Booking Settings - Resource booking rules
Notifications - Resource communication settings
Automatic Actions - Automated resource workflows
Troubleshooting Navigation
Common Issues and Solutions
"Resource not appearing in appointment creation"
Check Resource Status for active status
Verify Working Hours for availability
Review Service Assignment for service eligibility
"Capacity issues with resource"
Check Resource Capacity for current settings
Review Capacity Management for optimisation
Adjust Resource Management if needed
"Resource conflicts in scheduling"
Check Resource Availability for conflicts
Review Working Hours for restrictions
Adjust Resource Assignment for balance
Documentation Sections
Capacity Management - Optimize resource capacity and utilization
Working Hours & Blocked Times - Manage resource availability and maintenance
Service-Resource Assignment - Match services to appropriate resources
Resource FAQ - Common questions answered
Need help? Contact support or click the "Get Help" button in your dashboard to chat with our team.