Resources help you manage capacity and make sure the right space or equipment is free for each booking.
A resource can also be a standalone schedule. It is booked like a team member, but it is not a person: it has no login, phone number or email, only working hours and a capacity. A home daycare that runs meet and greets on Tuesday to Thursday afternoons can create a "Meet and greet" resource for them. On the calendar each resource is its own column, so meet and greets, daycare and boarding sit side by side, meet and greets never use daycare capacity, and you can block one resource over a holiday while the others stay bookable.
Resource types
A resource is one of three types: Location, Asset or Service Schedule. Each has its own capacity, working hours and services.
Type | What the product says | Examples | Address |
Location | Physical locations like rooms, buildings, or areas | Kennels and boarding rooms, grooming stations, training rooms, play areas, reception areas | Optional |
Asset | Equipment, tools, or other physical assets | Pet transport vehicles, mobile grooming vans, equipment carts, portable training tools | None |
Service Schedule | Service schedules | A separate calendar, such as meet and greets | None |
A Service Schedule is booked like a team member but is not a person, place or piece of equipment. Schedule Setup calls these Shared Calendars.
Create a resource
Create a resource for each space, piece of equipment or separate calendar that limits how many bookings you can take.
Open Resources, select New, then New Resource.
On Basic Info, enter a Resource Name, such as Kennel 1, Van 1 or Grooming Station A.
Choose the Resource Type: Location, Asset or Service Schedule.
Select Next.
On Details, set Capacity, how many appointments the resource can handle at the same time.
Select Next.
On Working Hours, select Set Default Hours (9-5, Mon-Fri), then change the days and times. To set hours later, leave the step empty: a resource with no working hours can be booked on any day.
Select Next.
On Assigned Services, choose the services that can use this resource.
Select Create Resource.
To start from a resource you already have, select Clone from another resource on Basic Info, or Clone This Resource on its page. Bulk Import Resources & More, under New, opens the bulk import template, a spreadsheet.
Basic info
Resource Name and Resource Type are required. Name resources so the team can tell them apart: be descriptive, such as Large Dog Kennel or Mobile Grooming Van, use a consistent pattern, such as Kennel 1, Kennel 2 and Kennel 3, and include a capacity hint where it helps, such as Small Dog Kennel (Max 2 pets).
Under Advanced options, Photo (Optional) takes the same square crop as a team member photo, and Calendar Colour (Optional) is the colour of this resource's appointments when the calendar's Colour Mode is Resource.
Details
Description (Optional) explains what the resource is for. A Location can also have an Address (Optional).
Capacity is how many appointments the resource can handle at once: for a location, how many it can accommodate, and for an asset, how many can use it at the same time. It is not a daily limit. As a guide, an individual kennel takes 1 to 2 pets, a play area 4 to 8, and a group area 10 or more, and a vehicle's capacity depends on its size and safety regulations. The stepper starts at 1 and cannot go below it, so a resource added here always has a capacity. Allow more siblings side-by-side lets pets from the same family share places beyond it.
Working hours
The step opens with no schedule set, and a resource with no working hours can be booked on any day. Set Default Hours (9-5, Mon-Fri) and Set Up Availability both fill in Monday to Friday, 9am to 5pm. A day you switch off is closed, so the resource cannot be booked that day. Clear Schedule removes the schedule again. Kennels for overnight stays are often available around the clock, grooming stations follow your opening hours, play areas may have shorter hours for noise, and vehicles are usually available during opening hours only. A session can be set to 24 Hours in its Advanced options on Schedules & Sessions.
To give a resource different hours for a date or a date range, open it after you create it and choose Working Hours, then Special Dates, then New special dates.
Assigned services
Under Assigned Services, tick each service the resource is used for. The list is grouped by category: select All on a category's heading to tick every service in it, or All beside Filter services to tick every service shown. To narrow the list, type in Filter services. To pick from a dropdown instead, select Dropdown. Only assign services that match the resource, to avoid scheduling conflicts: kennels for boarding and daycare, grooming stations for grooming and bathing, play areas for exercise and socialisation, and vehicles for transport and mobile services.
Find a resource
The list shows each resource's name, its type, Max and its number At Once (or No Capacity Set), and an address for a location or a description for any other type. Once a resource has working hours, or a service customers can book online uses it, the list also marks it Bookable or Not Bookable. If your business has more than one location, a Location resource whose address is in another town shows Check address.
Open Resources.
To find a resource, type in the search box. It matches the name, the type, the address and the description.
To see archived resources, open Filters and switch on Include Archived Resources. They show an Archived badge.
Optional: open Sort & Group to group by Resource Type, or sort by Name or Capacity.
Select Manage on the resource.
Change a resource's details
A change to a resource applies to new bookings. Existing appointments are not changed.
Open Resources and select Manage on the resource.
Choose the section to change. On a section, Jump to moves between them.
Make the change. It waits in Pending Changes at the foot of the page.
Select Publish Changes, tick the box in Before You Publish, then select Publish Changes.
A resource has these sections:
Appointments: the appointments booked into this resource
Details: Resource Name, Description, Resource Type and, for a location, Address
Services: the services assigned to this resource
Capacity: Pets at a Time and the same-family limit
Working Hours: the working hours schedule and special dates
Blocked Times: periods when the resource is unavailable, such as maintenance
Set how many pets a resource takes at a time
Set this to the number of pets the space or equipment can hold at the same moment.
Open Resources and select Manage on the resource.
Choose Capacity.
Set Pets at a Time.
Optional: switch on Allow more siblings side-by-side and set the Same-family limit.
Select Publish Changes, tick the box in Before You Publish, then select Publish Changes.
Set it from the space and safety, taking account of pet size and temperament, and review it as your business grows. See Capacity Management.
See each resource as a calendar column
Group the calendar by resource to see each room, pen, van or schedule side by side.
Open Appointments.
Open Group By and choose Resources.
Optional: as an Owner Admin or Admin, switch on Show pets at a time, Show how full or Show hours booked to add that line to each resource's column header.
Team Members and Resources combine: choose both for a column per person and a column per resource.
Archive a resource
Archiving a resource hides it from booking and scheduling. Its history and reports stay, and you can restore it later. There is no "Move to [name] & archive" path on a resource: if appointments still sit on it, resolve them first.
Open Resources and select Manage on the resource.
Select Archive Resource.
If appointments block the archive, Resolve Blocking Appointments opens at the Resolve Appointments step. Under Action, choose Cancel or Void.
Select the appointments, then select Cancel or Void with the number of appointments.
Select Continue to Archive.
In Archive and the resource's name, tick I understand this will archive and the name, then select Archive Resource.
Cancel marks the appointments as cancelled, with no fees and no notifications. Void sets the invoice to zero, with no charge and no notifications. If some cannot be resolved, Skip remaining and archive anyway archives the resource regardless. Unarchive Resource brings an archived resource back.
Troubleshooting
A resource does not appear when you book
Open the resource on Resources and check:
The resource is not archived, and has Pets at a Time set
Its Working Hours cover the time you are booking
It is assigned to the service, on its Services section or on the service's Team & Resources tab
A location resource shows Check address
If your business has more than one location, Petboost shows Check address on a Location resource whose address is not in this location's suburb or postcode. Its page reads This address is not in and your suburb. Online bookings on that resource show clients its address, so a resource copied from another location sends them to the other town.
Open Resources and select Check address on the resource.
To keep the resource at this location, select Change address, enter this location's address under Address, then publish the change.
To remove the resource, select Archive resource, then follow the steps in Archive a resource.
A resource's capacity looks wrong
Open Capacity on the resource and check Pets at a Time. It is how many pets can be booked at the same time, not a daily total.
Bookings clash on a resource
Check the resource's Working Hours and Blocked Times, and the services assigned to it. A service that should not use the resource can be removed from its Services section.
Related articles
Capacity Management: resource capacity and utilisation
Working Hours & Blocked Times: resource availability and maintenance
Service-Resource Assignment: match services to the right resources
Resource FAQ: common questions answered
Next steps
Assign resources to a service, and set its requirements and eligibility, on Services
Set up team members and their capacity on Team Members
Book appointments into your resources on Appointments
Assign resources to classes on Courses
Manage customer relationships on Customers & Pets
Sell and track prepaid credits on Packages
Set booking rules in Booking Settings, messages in Notifications and automated workflows in Automatic Actions, all under Settings
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