General Questions
What are resources in Petboost?
Resources are the physical spaces, equipment, and assets that your business uses to deliver services. They can be fixed locations like kennels and rooms, or movable assets like vehicles and equipment.
What types of resources can I create?
You can create two main types of resources:
Location Resources: Fixed spaces with addresses (kennels, rooms, play areas)
Asset Resources: Movable equipment and vehicles (transport vans, mobile units)
How many resources can I have?
There's no limit to the number of resources you can create. You can add as many as needed for your business operations.
Capacity Management
How do I set the right capacity for a resource?
Consider these factors when setting capacity:
Pet size and temperament - Larger or more aggressive pets need more space
Staff supervision - Higher capacity requires more staff oversight
Safety requirements - Ensure adequate space for pet welfare
Service complexity - More complex services may need lower capacity
Can I change a resource's capacity after creating it?
Yes, you can modify capacity at any time. Go to the resource's detail view and update the capacity in the Details tab. Changes affect future bookings only.
What happens if I book more pets than the resource capacity?
Petboost will prevent overbooking by showing availability based on capacity limits. You'll need to either increase capacity or use a different resource.
Working Hours & Availability
How do I set working hours for a resource?
You can set working hours using three templates:
Business Hours: Follows your business operating hours
Custom Hours: Set specific hours for this resource
24/7 Available: Resource is always accessible
Can I have different hours for different days?
Yes, you can set override days with different hours for specific dates. This is useful for holidays, special events, or maintenance days.
Can I set up a temporary schedule for specific dates or date ranges?
Yes! Use Override Periods for temporary or special scheduling needs.
While the standard Working Hours settings define your resource's regular availability, Override Periods allow you to set different hours for specific dates or date ranges. This is perfect for:
Holiday periods - Different hours during Christmas/New Year
Seasonal adjustments - Extended summer hours, reduced winter capacity
Renovation periods - Temporarily close a kennel or room
Special events - Block time for facility upgrades or maintenance
Trial schedules - Test new hours before making permanent changes
How to set up Override Periods:
Navigate to the resource's detail view
Go to the Working Hours tab
Click "Add Override Period"
Set the date range (start and end dates)
Configure the hours for that period
Save changes
Note: Override Periods take precedence over regular Working Hours during their active date range. Once the period ends, the resource automatically reverts to its standard schedule.
What are blocked times used for?
Blocked times are used for:
Maintenance: Equipment servicing and repairs
Cleaning: Deep cleaning and sanitization
Emergency: Unplanned maintenance or safety issues
Special Events: Reserved for specific activities
Service Assignment
How do I assign services to a resource?
Go to the resource's detail view and click on the Services tab. Select which services can use this resource. Only assign services that logically match the resource type.
Can a service use multiple resources?
Yes, a service can be assigned to multiple resources. This provides flexibility in scheduling and helps with capacity management.
What happens if I remove a service from a resource?
Removing a service from a resource prevents new bookings for that service on that resource. Existing bookings are not affected.
Resource Management
How do I edit a resource?
Click "Manage" on any resource to access the detail view. Navigate to the appropriate tab (Details, Services, Capacity, etc.) and make your changes. Changes are saved automatically.
Can I deactivate a resource?
Yes, you can deactivate a resource by changing its status. Deactivated resources won't appear in booking options but existing bookings remain valid.
How do I delete a resource?
Resources cannot be deleted if they have existing bookings. You can deactivate them instead. Contact support if you need to remove a resource with booking history.
Troubleshooting
Why can't I book a resource even though it shows as available?
Check these common issues:
Capacity limits: Resource may be at maximum capacity
Working hours: Resource may be outside operating hours
Blocked times: Resource may have scheduled maintenance
Service assignment: Service may not be assigned to this resource
How do I resolve booking conflicts?
If multiple services are trying to use the same resource:
Check service-resource assignments
Verify capacity limits
Review working hours and blocked times
Consider using alternative resources
Why is my resource showing as unavailable?
Common reasons include:
Outside working hours: Check the resource's working hours
Blocked time: Review the Blocked Times tab
Capacity reached: Check current bookings
Service not assigned: Verify service assignments
Boarding & Kennel Management
How do I set up kennels for boarding?
Step-by-step kennel setup:
Create resources for each kennel:
Navigate to Resources → New Resource
Select type: Location Resource
Name each kennel clearly (e.g., "Kennel 1 - Small", "Kennel 2 - Large")
Set appropriate capacity:
Single occupancy kennels: Set capacity to 1
Shared kennels (same family): Set capacity to 2-3
Play areas: Set capacity based on supervision ratio
Assign to boarding services:
Edit your boarding service
Go to Team & Resource Assignment
Select which kennels can be used for this service
Mark resource as Required to enforce allocation
Configure working hours:
Set 24/7 for overnight boarding resources
Or set specific check-in/check-out time windows
How do I prevent double-booking a kennel?
Petboost prevents overbooking automatically when configured correctly:
Requirements:
Each kennel must be a separate resource with capacity set
Resource must be marked as Required for the booking service
Capacity limits must be set appropriately
System behaviour:
Magic Schedule only offers slots when kennels are available
Quick Force shows warning if conflict exists but allows override
Check-in/check-out times respect resource availability
If overbooking occurs:
Review resource assignments on conflicting appointments
Reassign one appointment to a different kennel
Increase capacity if appropriate (e.g., family pets sharing)
How do I see current kennel occupancy?
Three ways to view occupancy:
Resources View in Mission Control:
Switch to Resources View
Each kennel shows as a lane
Current occupants display in their assigned kennels
Week View for multi-day overview:
Shows stay appointments spanning multiple days
Identify gaps between stays for turnover cleaning
Plan capacity for upcoming periods
Resource Detail Page:
Click "Manage" on any resource
View current and upcoming assignments
See blocked times and maintenance windows
How do I manage different kennel sizes?
Create separate resources for each size:
Small Dog Kennels (up to 10kg):- Kennel S1 (capacity: 1)- Kennel S2 (capacity: 1)- Kennel S3 (capacity: 1)Medium Dog Kennels (10-25kg):- Kennel M1 (capacity: 1)- Kennel M2 (capacity: 1)Large Dog Kennels (25kg+):- Kennel L1 (capacity: 1)- Kennel L2 (capacity: 1)
Then create size-specific services:
"Standard Boarding (Small)" → Assigned to S1, S2, S3
"Standard Boarding (Medium)" → Assigned to M1, M2
"Standard Boarding (Large)" → Assigned to L1, L2
Benefits:
Correct sizing enforced automatically
Prevents large dogs being booked into small kennels
Accurate capacity planning by size category
Best Practices
How should I name my resources?
Use clear, descriptive names that include:
Resource type: "Kennel", "Van", "Station"
Capacity hints: "Large Dog Kennel", "Small Van"
Location: "Kennel 1", "Grooming Station A"
Consistent patterns: "Kennel 1", "Kennel 2", "Kennel 3"
How often should I review resource capacity?
Review capacity monthly and adjust based on:
Utilization data: How often resources reach capacity
Customer feedback: Complaints about overcrowding
Staff input: Observations about capacity management
Business growth: Changes in demand and operations
What's the best way to manage resource maintenance?
Schedule maintenance during off-peak hours
Use blocked times for planned maintenance
Coordinate with staff schedules
Communicate maintenance schedules to customers
Keep maintenance records for planning
Integration Questions
How do resources work with appointments?
Resources are automatically checked for availability when creating appointments. Petboost ensures:
Capacity limits are respected
Working hours are followed
Blocked times are avoided
Service assignments are valid
Can I see resource utilization reports?
Resource utilization reporting is coming soon. You'll be able to track:
Capacity utilization by resource
Booking patterns and trends
Revenue per resource
Maintenance scheduling
How do resources connect with team members?
Resources work independently of team members, but they coordinate through:
Service assignments: Both resources and team members are assigned to services
Scheduling: Appointments require both available resources and team members
Capacity management: Both have capacity limits that affect scheduling
Still Have Questions?
If you can't find the answer to your question here, contact support or click the "Get Help" button in your dashboard to chat with our team.
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