General Questions
What are resources in Petboost?
Resources are the physical spaces, equipment, and assets that your business uses to deliver services. They can be fixed locations like kennels and rooms, or movable assets like vehicles and equipment.
What types of resources can I create?
You can create two main types of resources:
Location Resources: Fixed spaces with addresses (kennels, rooms, play areas)
Asset Resources: Movable equipment and vehicles (transport vans, mobile units)
How many resources can I have?
There's no limit to the number of resources you can create. You can add as many as needed for your business operations.
Capacity Management
How do I set the right capacity for a resource?
Consider these factors when setting capacity:
Pet size and temperament - Larger or more aggressive pets need more space
Staff supervision - Higher capacity requires more staff oversight
Safety requirements - Ensure adequate space for pet welfare
Service complexity - More complex services may need lower capacity
Can I change a resource's capacity after creating it?
Yes, you can modify capacity at any time. Go to the resource's detail view and update the capacity in the Details tab. Changes affect future bookings only.
What happens if I book more pets than the resource capacity?
Petboost will prevent overbooking by showing availability based on capacity limits. You'll need to either increase capacity or use a different resource.
Working Hours & Availability
How do I set working hours for a resource?
You can set working hours using three templates:
Business Hours: Follows your business operating hours
Custom Hours: Set specific hours for this resource
24/7 Available: Resource is always accessible
Can I have different hours for different days?
Yes, you can set override days with different hours for specific dates. This is useful for holidays, special events, or maintenance days.
What are blocked times used for?
Blocked times are used for:
Maintenance: Equipment servicing and repairs
Cleaning: Deep cleaning and sanitization
Emergency: Unplanned maintenance or safety issues
Special Events: Reserved for specific activities
Service Assignment
How do I assign services to a resource?
Go to the resource's detail view and click on the Services tab. Select which services can use this resource. Only assign services that logically match the resource type.
Can a service use multiple resources?
Yes, a service can be assigned to multiple resources. This provides flexibility in scheduling and helps with capacity management.
What happens if I remove a service from a resource?
Removing a service from a resource prevents new bookings for that service on that resource. Existing bookings are not affected.
Resource Management
How do I edit a resource?
Click "Manage" on any resource to access the detail view. Navigate to the appropriate tab (Details, Services, Capacity, etc.) and make your changes. Changes are saved automatically.
Can I deactivate a resource?
Yes, you can deactivate a resource by changing its status. Deactivated resources won't appear in booking options but existing bookings remain valid.
How do I delete a resource?
Resources cannot be deleted if they have existing bookings. You can deactivate them instead. Contact support if you need to remove a resource with booking history.
Troubleshooting
Why can't I book a resource even though it shows as available?
Check these common issues:
Capacity limits: Resource may be at maximum capacity
Working hours: Resource may be outside operating hours
Blocked times: Resource may have scheduled maintenance
Service assignment: Service may not be assigned to this resource
How do I resolve booking conflicts?
If multiple services are trying to use the same resource:
Check service-resource assignments
Verify capacity limits
Review working hours and blocked times
Consider using alternative resources
Why is my resource showing as unavailable?
Common reasons include:
Outside working hours: Check the resource's working hours
Blocked time: Review the Blocked Times tab
Capacity reached: Check current bookings
Service not assigned: Verify service assignments
Best Practices
How should I name my resources?
Use clear, descriptive names that include:
Resource type: "Kennel", "Van", "Station"
Capacity hints: "Large Dog Kennel", "Small Van"
Location: "Kennel 1", "Grooming Station A"
Consistent patterns: "Kennel 1", "Kennel 2", "Kennel 3"
How often should I review resource capacity?
Review capacity monthly and adjust based on:
Utilization data: How often resources reach capacity
Customer feedback: Complaints about overcrowding
Staff input: Observations about capacity management
Business growth: Changes in demand and operations
What's the best way to manage resource maintenance?
Schedule maintenance during off-peak hours
Use blocked times for planned maintenance
Coordinate with staff schedules
Communicate maintenance schedules to customers
Keep maintenance records for planning
Integration Questions
How do resources work with appointments?
Resources are automatically checked for availability when creating appointments. Petboost ensures:
Capacity limits are respected
Working hours are followed
Blocked times are avoided
Service assignments are valid
Can I see resource utilization reports?
Resource utilization reporting is coming soon. You'll be able to track:
Capacity utilization by resource
Booking patterns and trends
Revenue per resource
Maintenance scheduling
How do resources connect with team members?
Resources work independently of team members, but they coordinate through:
Service assignments: Both resources and team members are assigned to services
Scheduling: Appointments require both available resources and team members
Capacity management: Both have capacity limits that affect scheduling
Still Have Questions?
If you can't find the answer to your question here, contact support or click the "Get Help" button in your dashboard to chat with our team.
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