The 3-Second Version
Parallel Capacity = How many pets your team member can handle AT THE SAME TIME.
┌─────────────────────────────────────────────────────┐│ ✓ Parallel Capacity IS ✗ It Is NOT ││ ──────────────────────── ──────────── ││ 3 dogs AT ANY MOMENT → 3 dogs per day ││ "I can groom 2 at once" → "I only do 2" ││ Simultaneous handling → Daily limit │└─────────────────────────────────────────────────────┘
Quick Setup (1 Minute)
Step 1: Open Team Member
Navigate to Team Members → Click the team member → Capacity tab
Step 2: Set Parallel Capacity
Ask: "How many pets can this person handle at the same time?"
Role | Question to Ask | Typical Capacity |
Solo groomer | "How many tables do I work at once?" | 1–2 |
Daycare handler | "How many dogs can I safely supervise?" | 8–15 |
Dog walker | "How many dogs on one walk?" | 4–6 |
Trainer (private) | "One-on-one sessions?" | 1 |
Trainer (group) | "Class size?" | 6–10 |
Step 3: Save
Click Save Changes. Done!
This Is For You If...
✓ Your team handles multiple pets at once
✓ You want to prevent overbooking team members
✓ Different team members have different capabilities
✓ You run daycare, group classes, or walking services
How Parallel Capacity Works (Visual)
Example: Groomer Sarah (Capacity: 2)
Sarah's Day — Parallel Capacity: 2Time Dog 1 Dog 2 Status───────── ───────── ───────── ─────────9:00 AM 🐕 Max 🐕 Bella ← 2 at once ✓10:30 AM 🐕 Rocky [prep] ← 1 at once ✓12:00 PM 🐕 Charlie 🐕 Duke ← 2 at once ✓2:00 PM 🐕 Luna 🐕 Cooper ← 2 at once ✓TOTAL DOGS GROOMED: 8(Not limited to 2—that's just how many at a time!)
Key insight: Capacity 2 means 2 at any moment. Sarah served 8 dogs throughout the day.
Common Scenarios
Scenario 1: Solo Groomer
Setup:
Works alone at 1 table
One dog at a time
Parallel Capacity: 1
Result: System ensures only 1 booking at a time. No overlaps.
Scenario 2: Daycare Supervisor
Setup:
Supervises play area
Can safely watch 12 dogs
Parallel Capacity: 12
Result: System allows up to 12 simultaneous daycare bookings assigned to this person.
Scenario 3: Dog Walker
Setup:
Group walks in the park
Can handle 5 dogs safely
Parallel Capacity: 5
Result: Each walking slot can have up to 5 dogs.
Scenario 4: Trainer (Mixed)
Setup:
Private sessions: 1 dog
Group classes: 8 dogs
Solution: Set base capacity to 1, use session overrides for group classes.
Parallel Capacity + Sessions = Complete Control
Team member capacity works within sessions. You can vary capacity by time of day:
┌─────────────────────────────────────────────────────────────┐│ SARAH'S SCHEDULE: Monday 9am–5pm ││ ││ SESSION 1: Morning (9am–12pm) SESSION 2: Afternoon (1–5pm)││ ├─ Capacity: 2 dogs ├─ Capacity: 3 dogs ││ └─ Full grooms only └─ All services │└─────────────────────────────────────────────────────────────┘
Why this works:
Morning: 2 large dogs when Sarah is fresh
Afternoon: 3 smaller dogs for faster services
Each session has its own rules
👉 Learn more: Scheduling Fundamentals
Setting Different Capacity Per Team Member
Each team member is unique. Set capacity based on:
Factor | Lower Capacity | Higher Capacity |
Experience | New staff | Senior staff |
Service type | Complex grooms | Quick services |
Physical stamina | Heavy lifting | Light work |
Equipment access | 1 table | 2 tables |
Example Team Setup
Team Member | Role | Parallel Capacity |
Sarah (senior) | Lead groomer | 2 |
James (junior) | Assistant groomer | 1 |
Maria | Daycare handler | 15 |
Tom | Dog walker | 5 |
Automatic Overbooking Prevention
When customers book online:
System checks team member capacity for requested time
If at capacity → Time slot not offered
Customer only sees available team members
Workload automatically balanced
Result: No team member gets overbooked.
Real-Time Visibility
The calendar shows capacity status at a glance:
Status | What It Means |
Available | Has capacity for more bookings |
Busy | Has bookings but not at capacity |
At Capacity | Cannot take more at this time |
Quick Reference: Where to Configure
What You Want | Where to Go |
Set base capacity | Team Members → [Person] → Capacity Tab |
Set capacity per session | Schedules & Sessions → [Person] → Session editor |
See team workload | Mission Control → Team view |
Temporarily change capacity | Session override for specific dates |
Troubleshooting
"Team member getting too many bookings"
Check: Is their parallel capacity set correctly?
Fix: Team Members → [Person] → Capacity Tab → Lower the capacity number
"Need different capacity at different times"
Solution: Use sessions with capacity overrides.
Schedules & Sessions → Edit team member
Create sessions for different time blocks
Set capacity per session
"Team member should handle more during group classes"
Solution: Session-specific capacity override.
Create a "Group Class" session (e.g., 6pm–8pm)
Set that session's capacity to your class size (e.g., 8)
Leave other sessions at normal capacity
FAQ
What's the difference between team member capacity and resource capacity?
Team Member Capacity | Resource Capacity |
How many pets the PERSON can handle | How many pets the SPACE/EQUIPMENT can handle |
Based on skill, energy, preference | Based on physical space, safety |
Sarah can handle 2 dogs | Grooming room fits 3 tables |
Both are checked. A booking needs available capacity from team member AND resource.
Can I set capacity to 0?
Yes—this means the team member can't be booked for services. Useful for:
Admin-only roles
Staff on limited duties
Temporarily unavailable
What if team member is also using a resource?
System checks both. Example:
Sarah's capacity: 2
Grooming room capacity: 3 (3 tables)
Another groomer using 2 tables
Result: Sarah can only book 1 dog (room has 1 table left).
Related Guides
Scheduling Fundamentals — How Schedule + Sessions + Capacity work together
Working Hours & Leave Management — Set when team members work
Service Assignment & Skills — Which services each team member provides
Need help? Click the chat icon in the bottom-right corner or email [email protected]