The 3-Second Version

Pets at a Time = How many pets your team member can handle AT THE SAME TIME.

┌─────────────────────────────────────────────────────┐│  ✓ Pets at a Time IS            ✗ It Is NOT        ││  ────────────────────────       ────────────        ││  3 dogs AT ANY MOMENT     →     3 dogs per day     ││  "I can groom 2 at once"  →     "I only do 2"      ││  Simultaneous handling    →     Daily limit        │└─────────────────────────────────────────────────────┘

Quick Setup (1 Minute)

Step 1: Open Team Member

Navigate to Team Members → Click the team member → Capacity tab

Step 2: Set Pets at a Time

Ask: "How many pets can this person handle at the same time?"

Role	Question to Ask	Typical Capacity
Solo groomer	"How many tables do I work at once?"	1–2
Daycare handler	"How many dogs can I safely supervise?"	8–15
Dog walker	"How many dogs on one walk?"	4–6
Trainer (private)	"One-on-one sessions?"	1
Trainer (group)	"Class size?"	6–10

Step 3: Save

Click Save Changes. Done!

This Is For You If...

✓ Your team handles multiple pets at once
✓ You want to prevent overbooking team members
✓ Different team members have different capabilities
✓ You run daycare, group classes, or walking services

How Pets at a Time Works (Visual)

Example: Groomer Sarah (Capacity: 2)

Sarah's Day — Pets at a Time: 2Time        Dog 1       Dog 2       Status─────────   ─────────   ─────────   ─────────9:00 AM     🐕 Max      🐕 Bella    ← 2 at once ✓10:30 AM    🐕 Rocky    [prep]      ← 1 at once ✓12:00 PM    🐕 Charlie  🐕 Duke     ← 2 at once ✓2:00 PM     🐕 Luna     🐕 Cooper   ← 2 at once ✓TOTAL DOGS GROOMED: 8(Not limited to 2—that's just how many at a time!)

Key insight: Capacity 2 means 2 at any moment. Sarah served 8 dogs throughout the day.

Common Scenarios

Scenario 1: Solo Groomer

Setup:

Works alone at 1 table
One dog at a time

Pets at a Time: 1

Result: System ensures only 1 booking at a time. No overlaps.

Scenario 2: Daycare Supervisor

Setup:

Supervises play area
Can safely watch 12 dogs

Pets at a Time: 12

Result: System allows up to 12 simultaneous daycare bookings assigned to this person.

Scenario 3: Dog Walker

Setup:

Group walks in the park
Can handle 5 dogs safely

Pets at a Time: 5

Result: Each walking slot can have up to 5 dogs.

Scenario 4: Trainer (Mixed)

Setup:

Private sessions: 1 dog
Group classes: 8 dogs

Solution: Set base capacity to 1, use session-level pets at a time for group classes.

Pets at a Time + Sessions = Complete Control

Team member capacity works within sessions. You can vary capacity by time of day:

┌─────────────────────────────────────────────────────────────┐│  SARAH'S SCHEDULE: Monday 9am–5pm                           ││                                                              ││  SESSION 1: Morning (9am–12pm)   SESSION 2: Afternoon (1–5pm)││  ├─ Capacity: 2 dogs             ├─ Capacity: 3 dogs        ││  └─ Full grooms only             └─ All services            │└─────────────────────────────────────────────────────────────┘

Why this works:

Morning: 2 large dogs when Sarah is fresh
Afternoon: 3 smaller dogs for faster services
Each session has its own rules

👉 Learn more: Scheduling Fundamentals

Setting Different Capacity Per Team Member

Each team member is unique. Set capacity based on:

Factor	Lower Capacity	Higher Capacity
Experience	New staff	Senior staff
Service type	Complex grooms	Quick services
Physical stamina	Heavy lifting	Light work
Equipment access	1 table	2 tables

Example Team Setup

Team Member	Role	Pets at a Time
Sarah (senior)	Lead groomer	2
James (junior)	Assistant groomer	1
Maria	Daycare handler	15
Tom	Dog walker	5

Automatic Overbooking Prevention

When customers book online:

System checks team member capacity for requested time
If at capacity → Time slot not offered
Customer only sees available team members
Workload automatically balanced

Result: No team member gets overbooked.

Real-Time Visibility

The calendar shows capacity status at a glance:

Status	What It Means
Available	Has capacity for more bookings
Busy	Has bookings but not at capacity
At Capacity	Cannot take more at this time

Quick Reference: Where to Configure

What You Want	Where to Go
Set base capacity	Team Members → [Person] → Capacity Tab
Set capacity per session	Schedules & Sessions → [Person] → Session editor
See team workload	Mission Control → Team view
Temporarily change capacity	Special dates for specific date ranges

Troubleshooting

"Only one team member is eligible" / no daycare times while a stay is on

You do not need another team member. That message means the service is assigned to one person.

If daycare or another service shows no times because that person already has a stay or booking:

Open Team Members → [Person] → Capacity
Set Pets at a Time to how many pets they can have at once
If some days stay empty, open the assigned resource → Blocked Times

"Team member getting too many bookings"

Check: Is their pets at a time set correctly?

Fix: Team Members → [Person] → Capacity Tab → Lower the capacity number

"Need different capacity at different times"

Solution: Use sessions with different pets at a time.

Schedules & Sessions → Edit team member
Create sessions for different time blocks
Set capacity per session

"Team member should handle more during group classes"

Solution: Session-specific pets at a time.

Create a "Group Class" session (e.g., 6pm–8pm)
Set that session's pets at a time to your class size (e.g., 8)
Leave other sessions at normal capacity

FAQ

What's the difference between team member capacity and resource capacity?

Team Member Capacity	Resource Capacity
How many pets the PERSON can handle	How many pets the SPACE/EQUIPMENT can handle
Based on skill, energy, preference	Based on physical space, safety
Sarah can handle 2 dogs	Grooming room fits 3 tables

Both are checked. A booking needs available capacity from team member AND resource.

Can I set capacity to 0?

Yes—this means the team member can't be booked for services. Useful for:

Admin-only roles
Staff on limited duties
Temporarily unavailable

What if team member is also using a resource?

System checks both. Example:

Sarah's capacity: 2
Grooming room capacity: 3 (3 tables)
Another groomer using 2 tables

Result: Sarah can only book 1 dog (room has 1 table left).

Related Guides

Scheduling Fundamentals — How Schedule + Sessions + Capacity work together
Working Hours & Leave Management — Set when team members work
Service Assignment & Skills — Which services each team member provides

Need help? Click the chat icon in the bottom-right corner or email [email protected]