Unlike a free-text note that can be overlooked, an attribute is colour-coded, searchable and shown across Petboost. Petboost includes over 1,600 pre-built attributes in 48 categories, and your business can add its own custom attributes. The category sets the badge colour.

Attributes give you a standard way to capture and show the information your team must not miss:

The Extra-special Care, Major Health Condition, Adverse Allergy, Disease and Major Behavioural Trait categories show on a red background, for high visibility. Examples are Frequent Grooming Required, Frequent Exercise Required, Arthritis, Seizures, Chicken Allergy, Beef Allergy and Reactive.

The Minor Health Condition, Minor Allergy and Minor Behavioural Trait categories show on an amber background. Examples are High energy and Nervous.

Categories such as Neutral Behavioural Trait, Test/Procedure, Size and Life Stage show on a blue background. Examples are Friendly, Playful, and the training levels from Training Level 0: Untrained to Training Level 4: Elite.

Blade, comb and technique attributes show as pink text on a light pink background. The coat categories, for colour, length, density and characteristics, use the same pink.

Add an attribute when you learn something your team needs to see before every booking. An attribute saves as soon as you select it. There is no separate save step.

If you know the name but not the row, select Search attributes… in the Petprint card header instead. It searches every category, and the chips above the list, such as Allergies, Grooming or Custom, narrow it. Attributes already on the pet stay in the list with a tick.

You can also open the row's list, or Search attributes…, and select the ticked attribute. Either way, the attribute is removed straight away.

Pet owners can add or remove shared library attributes on their pet's profile in the pet owner app, under Petprint ID > Attributes > Manage. They choose from the full library, and your business cannot limit which library attributes they choose.

Pet owners do not add attributes during online booking. The one exception is Coat Colour, when a signed-in owner adds a new pet.

Pet owners can add or remove a custom attribute only when you set it to Pet Owner can edit. They do this on the Fields & Forms tab of their pet's profile.

Filter by attribute to find every pet with a condition, such as all dogs with allergies, every pet on medication, or the pets who need a #10 blade.

Each attribute under Attributes shows how many pets carry it, counting pets with an appointment in the last 400 days or the next 90 days. Petboost has no attribute report, so use these counts instead.

Create one for information specific to your team that the shared library does not cover. Custom attributes are private to your business.

Then assign it on the pet's Petprint card, with Search attributes… or the Custom row. If your role can manage custom attributes, you can also create one from there: open Search attributes… or the Custom row and select Create custom attribute. It is added to your library and assigned to the pet.

Tip: Search the shared library first for anything to do with safety. Shared attributes carry Petboost's standard care categories and severity behaviour.

Each custom attribute has a care type that sets how it behaves and looks:

For Major care and Minor care, the badge colour is locked to Petboost's red and amber so it matches the built-in attributes. All three types keep the icon you chose.

Each custom attribute has a visibility setting that controls whether pet owners see it:

Visibility and care type are independent: a Major care attribute set to Business Only still drives the Mission Control special care columns without the client ever seeing it. Custom attributes created before this setting existed behave as Business Only.

Shows when tags an attribute with the moments it matters: Feeding, Medication, Activity, Handling, Grooming and Check-in. An attribute with nothing chosen shows at every moment, which is how every attribute worked before.

At check-in, Petboost lists the pet's red and amber attributes that apply at Check-in. Tag "Guards food" with Feeding and Handling, and it stays off the check-in list.

For the Petboost library, set Shows when on a whole category: on the Pet Attributes tab, grouped by category, select Shows when in the category's header, choose the moments, then select Save. The setting is yours alone; other businesses keep theirs. Petboost suggests Feeding and Check-in for allergy categories and Handling and Check-in for behavioural ones, but nothing changes until you select Save.

Custom attributes:

To retire an attribute, select Archive on its row, then Archive Attribute. Pets that already carry it keep it.

Shared library attributes cannot be hidden from clients. If a library attribute records something clients must not see, recreate it as a Business Only custom attribute.

For a free-text behaviour note that clients must never see, use a Staff Only pet field under Fields & Forms. Attributes are badges, not free text.

For a colour-coded badge that only your team sees, create a custom attribute and leave its visibility as Business Only. Choose Major care or Minor care to have it in the Mission Control special care columns; General stays informational and does not appear there.

An Owner Admin or Admin changes booking properties. A Service Performer or Service Supporter can open the tab and see the rules, and cannot add, edit or remove them.

Booking properties apply a price, duration, attendance or eligibility rule to every pet that carries the attributes you choose. Manage Pet Attributes, in the gear menu beside New on Customers & Pets, opens the same page.

An attendance cap limits only the pets carrying these attributes at the same time. To limit every pet on a day, whatever its attributes, use the Daily pet limit on Booking Engine.

Each set then shows as a row under Booking Properties, with a badge for each effect, such as 10% off services and courses, 10% surcharge, +30 min or Max 2 in at once. To change a set, select the pencil on its row, then Save Booking Properties. Cancel closes the dialog without saving. To remove a set, select the bin on its row, then Remove Booking Properties: new bookings stop getting its rules, and existing bookings are not changed.

The eligibility badges on a service use the same attributes you assign on the pet's Petprint card. The pet must have every attribute under Required badges (all of these), and any attribute under Blocked badges (any of these) refuses the booking. Business Only custom attributes still count.

See Service prerequisites.

Appointment cards show care icons, not attribute names. Hover over a card to see the pet's attributes. To colour the whole card for major and special care pets:

The choice applies to that browser only.

Pet owners see the shared library attributes on their pet, plus any of your custom attributes set to Pet Owner & Business or Pet Owner can edit. If a customer cannot see an attribute you expect, check these in order:

Business Only custom attributes and Staff Only custom fields never appear for pet owners. That is intentional.

The Mission Control special care columns include only:

A custom attribute set to General shows on the pet, and as an icon where custom attributes are listed, but not in the special care column. Select Edit on it on Attributes & Rules and change the Care Type if you need that column.

Search again with different words, because it may be listed under another name. If it is not there, contact support to ask for it to be added to the shared library.

Have questions about pet profiles and attributes? See these commonly asked questions: