Revenue on Financial is earned revenue: appointments that are completed, ready to pay, paid, payment declined or refunded, plus package purchases, sales and membership payments. It is gross of refunds, which show as their own figure. Package revenue counts the whole purchase on its purchase date. Redeemed package visits show as $0 on Services, Team, Appointments, Day View and Week View, and Services counts those lines as via packages.

Do this to see how the money for a period came in.

Where a full refund's amount was not recorded, the whole booking counts as refunded. A partial refund with no recorded amount is counted, not added.

An area chart of daily revenue. It supports comparison overlays (dashed grey) and forecast projections (dashed blue) when they are switched on. Dotted vertical lines with background tints separate the comparison and forecast periods.

An interactive donut chart that splits revenue into four sources:

Hovering over a segment highlights it and fades the others. The centre shows total revenue, gross of refunds, and a legend below lists each source with its total. With a team or service filter on, the donut shows appointments only, and the package, sale, membership, cancellation fee and refund rows in Financial Summary carry an All team · all services badge because filters do not apply to them.

The Financial tab can generate up to eight insight cards. Each card leads with its finding, and How is this calculated? on the card shows the name used here and the working behind it:

Do this to list the money collected over a date range, what is still owed, and the fees your clients paid on their invoices. The same Transaction Summary section is on Overview, Day View and Week View.

Date of payment puts every payment on the day the money was taken, before or after the appointment. Date of service puts it on the day the appointment happens. What is still owed sits on the day of the appointment either way, and retail, packages and memberships always use the day they were paid. The CSV and PDF name the choice the summary ran with.

The summary lists collected money for the range: appointments, retail, package purchases, membership charges and cancellation fees, including a deposit or part payment kept when a booking is cancelled. A package refund or a membership refund shows as a negative row on the day it was made, so Collected nets it. A cancellation fee charged on its own sits on the day of the appointment, because the charge date is not recorded. A row marked (estimated) has an amount worked out from the package balance, or a fee collected by hand before amounts were recorded. Each calendar day in the range has its own total and payment mix (card reader, payment link, cash, other EFTPOS, card on file). Export it with CSV or PDF.

The cards read:

Fees passed to clients lists the card processing, Petboost booking and SMS fee lines your clients paid on their invoices. That money is already inside Collected. It is not what Stripe or Petboost charged you: a fee you absorb has no line here. When the page around the summary is set to Excl. GST or All locations, the summary says Amounts include GST or This location only, on screen and in the CSV and PDF.

Under the totals, Transaction Ledger lists each payment. A group's header shows the money taken, with anything still unpaid in a separate badge. To narrow it, select Filters and tick the Payment method, Transaction type, Pet owner or Payment status to keep, or search by pet owner or description. To total the ledger in sections, select Group by and choose one or more of the same four fields. Drag them to set the order of the groups.

Those fee figures come from the fee lines on Petboost invoices, not from Stripe payouts, so they will not match a bank deposit.

Do this when you need a statement for a month, a quarter or a financial year. Do not use the Financial tab as the tax document.

See How do I get a sales report or statement for the financial year?.

Do this when you need the figures behind one deposit into your bank.

Petboost is not accounting software. Reporting figures and the Billing statement cover only payments recorded in Petboost. Actual earnings can vary for any payments collected outside Petboost, such as cash, bank transfer or another payment machine.

A detailed line-item breakdown:

Cancellation fees are not part of the revenue total. Each fee is the amount kept: the fee charge, the amount recorded when it was taken by hand, or what the deposit kept. A fee with no amount recorded anywhere is counted, not added, and the card says how many.

Refunds are dated by the visit at the amount Stripe recorded. A full refund with no recorded amount counts the whole booking; a partial refund with no recorded amount is counted, not added.

Collected in the period is the money taken on each day it was taken, whatever day the visit is: deposits, part payments, settled bookings, cancellation fees, packages, sales and memberships. Revenue (earned) puts a visit's money on the visit date instead, so the two differ when money is taken before or after the visit.

Horizontal progress bars split the period's appointments by payment status:

Each shows its count and its percentage of the two together. These are appointment statuses, not payment attempts. A completed appointment that is not yet paid is in neither, and package and membership payments are not counted. This section appears only when there is something to show.

Do this when the appointments paid insight card reports appointments marked payment declined.

The dialog lists appointments that ended in the last six months without being paid, including declined payments, plus quick sales and package purchases still awaiting payment. It groups them into three sections:

Each appointment card shows the pet owner name, pet name or names, appointment date and time, service details and the amount owed. Select an appointment card to open Quick Actions, with individual actions such as charge, reschedule and cancel.

Each sale or package card shows the customer, what was sold, the payment method, the date the payment was requested and the amount. To act on one, select Actions on the card:

The list covers requests from the last 365 days. When there are no outstanding payments, the dialog shows All clear.

Do this to charge every appointment in Card on File in one go. It needs the Payments feature: without it, Bulk Charge Card on File shows Unlock Payments instead.

Bulk charging covers appointments only. Sales & Packages Awaiting Payment is hidden while Bulk Payment Mode is on.

Team Activity Summary lists earned appointments (Completed, Ready to Pay, Paid, Payment Declined, Refund Granted, Partially Refunded) by team member, resource or Unassigned, for the location you are in. Each entry is a service line for one assignee:

It is a reference only, not payroll.

Three deep-dive cards sit at the bottom of the Financial tab: Revenue Forecast, Forward Forecast and Capacity & Utilisation. Capacity & Utilisation opens on the Team tab. Revenue Forecast analyses your historical performance to project what your revenue should look like for the period you pick. It:

The history and the actual revenue follow the page: All locations and Excl. GST apply to both. The period can be up to 121 days, so the three periods stay inside a year.

It also reads your diary, so the bookings already made for the period count towards the forecast. The diary figures are appointment revenue only, compared with what your weekday averages over the last 90 days suggest for the same days, and cover the location you are in.

In the Diary and Expected Additional appear only when the diary has something to add. Under All locations, the diary cards carry a This location badge.

Expected Additional is measured from your own bookings. For each future day, it takes your average appointment revenue for that weekday, the share of your bookings clients made themselves, and the share of self-service bookings usually still to come that many days out. A weekday with no earned revenue in the last 90 days expects nothing. With fewer than 10 self-service bookings in the last 90 days, nothing is projected.

The chart is titled Diary + Forecast vs Actual when the diary has something to add, and Forecast vs Actual otherwise. It shows:

Hover over any point for a tooltip with the date, the forecast amount and the actual amount.

The Revenue Forecast deep dive generates up to six insight cards, each with a calculation explainer. The four below use the nightly figures; two more, Diary coverage and Expected fill, read the live diary and show the time it was fetched:

If a Look Back comparison or a Look Ahead forecast is on in Compare & Forecast, a banner notes that this deep dive uses its own independent historical analysis and is not affected by it. Results persist across tab switches, so you only re-run after changing the date range. The deep dive card includes an email button that sends a formatted summary of the forecast analysis, added to the standard analytics summary.

Forward Forecast projects appointment revenue for the next 30, 60 or 90 days, starting tomorrow, for the location you are in. For each day it shows what is in the diary, the same Expected Additional figure as Revenue Forecast, the two combined, and your average for that weekday over the last 90 days. Each day also gets a confidence score: 40% how much of the day is usually booked by now, 30% how close the day is, and 30% how many self-service bookings the lead times come from (50 or more scores full marks).