When a customer buys a package, its credits go on their account. Each booking of a service the package covers uses one credit, and Petboost tracks what is left. Prepaid packages can make up over 60% of a dog daycare's revenue.

A credit moves through five stages: the customer buys the package online or from your team, the credits appear on their account, a booking uses a credit, the credit is taken off, and the balance updates itself.

Each purchase is its own card. The card shows the package name, Purchase #1, Purchase #2 and so on for a repeat purchase, the purchase date, a Pre-paid badge with the credits it came with, such as 5x Pre-paid, and how many are left, such as 4 of 5 remaining.

Below that, each credit is a stamp. The legend reads Used, Scheduled, In Progress and Available, and Show dates adds the date each credit was used. Point at a used stamp to see the date and time of the appointment it went on.

On a phone the sub-tabs read Activity, Packages and Plans.

The number on a card, such as 4 of 5 remaining, is the number of credits a booking can use. The business app and the pet owner app show the same cards. A booking offers a credit only when that number is above zero, the service is one the package covers, and the purchase is paid.

Each purchase is its own card. A visit spends the oldest card that still has credits left. A later purchase keeps its own credits until the older ones are used.

A credit is taken when the booking is saved, including a visit that has not happened yet. On the stamp card that credit reads Scheduled, not Available, and it is not offered on another booking.

When you reduce credits with Adjust Balance, or a refund removes them, the reduction comes off the purchases that already existed. It does not remain on a purchase made afterwards.

A purchase that still reads Awaiting Payment or Partially paid has no credits to spend. A partially paid purchase adds its credits once it is paid in full. See Split a package purchase across methods.

The card's buttons, in order:

Every line in the history names what happened, such as Package Purchased, 1 Use Applied, 1 Use Restored or Package Refunded, and the business where the package was bought.

Above the cards, the green New button sells this customer another package.

A customer can buy the same package more than once, and each purchase is a separate card:

Keeping them apart shows where each credit came from and when each purchase was made, and lets you refund one purchase on its own.

A fully used card folds away at the bottom of the list. Select Review on it to open the full card again. Cards with credits left always stay open.

A package balance is held on the pet owner's account, so every eligible pet on that account can use the same credits.

For example, the Smith family has three dogs, Max, Bella and Charlie, and buys a 20-pack of daycare. All three dogs can use it, and the stamp card shows which pet used each credit.

Petboost does not buy packages automatically. When a package has two credits or fewer, its card shows Low Package Balance, then Last Credit, then No Credits Left. In the pet owner app the same badge opens Top up this pack if you sell the package online. In Mission Control, the cards under Packages running low and Packages used up have a Top Up Package button for your team.

When a customer cancels inside your notice period, the credit goes back to their package on its own. When your team cancels after the notice period, the cancel form asks what happens to the credit.

Declining a booking that is waiting for your approval always returns its credit.

Retain package credits is the default. Mark as No Show always returns the credit.

Need help? Contact support or select Get Help in your dashboard to chat with our team.