When a customer purchases a package, credits are added to their account balance. This guide explains how to view and track package credits for your customers.
💡 Did you know? Pre-paid packages can make up over 60% of dog daycare revenue. Customers love the "buy more, save more" model, and you benefit from upfront cash flow and committed regulars.
How Package Credits Work
Purchase - Customer buys a package (online or through staff)
Credit Added - Package credits appear in customer's account
Booking - When booking an appointment, customers can use package credits
Credit Deducted - One credit is deducted per service used
Balance Tracking - System tracks remaining credits automatically
Viewing Customer Packages
To see a customer's package balances:
Go to Customers & Pets
Click "Manage" on any customer/pet
Open the Wallet tab (named Wallet & Packages when you sell packages), then Packages (shows a badge with the number of active packages)
The Packages sub-tab
The Packages sub-tab displays all package purchases for that customer as individual cards. Each package card shows:
Header Information:
Pet photo - Visual identifier
Package name - Full package title with emoji (if included)
Purchase number - "Purchase #1", "Purchase #2", etc. (for repeat purchases)
Purchase date - When the package was bought
Pre-paid badge - Shows how many credits were included (e.g., "5x Pre-paid")
Remaining status - "5 of 5 remaining" or "0 of 5 remaining"
Visual Credit Tracker:
The card displays a unique "rubber stamp" system showing each credit:
Purple circle stamps 🟣 - Available credits ready to use
Green checkmark stamps ✅ - Credits that have been used
Show dates toggle - Turn on to see the date each credit was used
This gives you an instant visual of how many credits are left and when they were used.
Why the Coffee-Card Design Matters
Our stamp-card visual is designed for:
Psychological satisfaction - Customers love seeing stamps fill up (gamification)
At-a-glance progress - Instantly see "4 of 5 remaining"
Click-through navigation - Each stamp links to its corresponding appointment
Personal touch - Pet photo on card makes it feel custom
Action Buttons:
Each package card includes four action buttons:
1. 📅 Book now
Opens the appointment booking form with this pet and service pre-selected
2. 🧾 Receipt
Generates and downloads a receipt for the package purchase
3. 📋 History
Opens a detailed transaction log showing:
Purchase transaction (e.g., "+5 uses | Cash")
Each use transaction with date and appointment details
Business name where purchase was made
Every action is logged with full transparency - purchases, redemptions, cancellation credits returned, and manual adjustments.
4. ➕ Buy More
Quick shortcut to purchase the same package again
New Package Button:
At the top of the tab, there's a green "New" button to purchase additional packages for this customer.
Multiple Purchases of Same Package
Customers can buy the same package multiple times, and each purchase is shown as a separate card:
Purchase #1 (3 Oct) - 0 of 5 remaining - Fully used
Purchase #2 (10 Oct) - 4 of 5 remaining - 1 credit used
Purchase #3 (17 Oct) - 5 of 5 remaining - All credits available
Purchase #4 (20 Oct) - 5 of 5 remaining - All credits available
Purchase #5 (20 Oct) - 5 of 5 remaining - All credits available
Petboost keeps them separate so you can:
Track which purchase credits came from
See different purchase dates
Handle refunds for specific purchases
Collapsed vs. Expanded Cards
To save space, fully-used packages (0 remaining) appear collapsed at the bottom of the list:
Collapsed view - Shows package name, purchase number, date, and remaining count
Click to expand - Reveals full details including stamp tracker and action buttons
Active packages (with remaining credits) are always expanded
This keeps your view focused on packages customers can still use.
Multi-Pet Package Sharing
Package balances are held on the pet owner account, so eligible pets under that account can use the same available credits.
How it works:
Purchase the package for the customer account
Use an available credit when booking an eligible pet for the matching service
Each pet's usage is tracked separately while credits are drawn from the same account balance
Example:
The Smith family has 3 dogs: Max, Bella, and Charlie. They purchase a 20-pack Daycare package. All three dogs can use credits from this pack, and the stamp card shows which pet used each credit.
Low balances
Petboost does not buy packages automatically. When a package has two credits or fewer, the pet owner app shows a Low Balance, Last Credit or No Credits Left badge. If you sell packages online, the customer can select Top up this pack to buy it again.
Cancellation Credit Handling
When a customer cancels an appointment booked with a package credit:
Within notice period:
Credit is automatically restored to their package balance
No action required from staff
Outside notice period (late cancellation):
When staff cancel, Retain package credits is selected by default and returns the credit
Staff can choose Forfeit package credits to leave it used
This transparent handling means customers understand the rules, and you maintain policy consistency.
Package Indicators Throughout the System
Look for these package-related badges across the app:
🟣 Purple "Package" badge - Appointment uses package credits
Tab badge - "Packages 1" shows how many active packages the customer has
Credit count - "5 of 10 remaining" shows usage at a glance
Pre-paid badge - Green badge showing total credits included
Related FAQs
Related Articles
Getting Started with Packages - Create and manage packages
Using Packages in Appointments - Apply package credits when booking
Package FAQ - Common questions answered
Need help? Contact support or click the "Get Help" button in your dashboard to chat with our team.