A 5-pack of dog walks is a typical package: the customer pays once, the credits sit on their account, and each booking of a service the package covers uses one credit. Eligible pets under the same customer account share the balance at one credit per pet per visit.

Packages suit recurring services such as grooming, walking and daycare, and regular customers who book often. Prepaid packages can make up over 60% of a dog daycare's revenue. Each purchase shows on the customer's Packages tab as a card of stamps, one per credit, so you can see at a glance what is left.

The wizard has four steps, and nothing is created until the last one.

To copy an existing package, for example a 5-pack from your 10-pack, select Clone from another package on Basic Info, choose the package and select Pre-fill Form with Selected. The wizard reopens as Clone Package with the name ending in (Copy). Change the quantity, price and name, then create it as usual.

Pools gives a group of services its own balance. A booking for any service in a pool spends that pool's credits and no other. Use it when a package mixes services that should not spend each other's credits, for example 10 daycare or boarding credits and 5 grooming credits.

Remove takes a pool off when there is more than one.

To change the pools later, open the package from Packages, edit them under Credit Allocation on Basic Info, then select Publish Changes. The change applies only to packages bought after you publish. Customers who already bought the package keep their pools and credits; to change one customer's credits, use Adjust Balance on their package. If you add a service on Services, tick it into a pool on Basic Info before you publish.

Tip: Name the package for what it holds and how many, such as "10-Session Puppy Training Pack" or "5x Private Walk Package".

Customer Savings compares the package with booking the same sessions one at a time. It shows the Regular Price crossed out, the Package Price, a Price Breakdown of each service, Customer Saves as an amount and a percentage, and the savings per session. It appears for a Shared pool package only.

For example, a $30 service sold as 5 sessions for $125 shows a Regular Price of $150, Customer Saves $25 (17% off) and $5 savings per session. The Tip under the card suggests a price 10% below the regular price.

Yes - publish for purchasing puts the package on your booking page, where customers can buy it themselves and pay by card, and the credits go on their account straight away. No - keep this hidden keeps it for your team to sell, from the customer's profile or while booking, which suits a promotional or VIP offer you only give to some customers. On Calendar Lite, packages are staff-managed only.

You can change this later in the package's Settings, where it is called Self-Service Purchase.

When the package is published for purchasing, Let clients pay online without saving a card lets a client pay for it by card without keeping the card on file. The client can still choose Save this card for future bookings. The purchase shows as Paid online. To switch it for several packages at once, select them on the Packages list and use Bulk Update.

Packages lists your packages as cards, each with its credits, Price and a Purchase badge that reads Self-Service or Staff Only.

Reorder sets the order packages appear in on your booking page. Sort & Group only changes your own view of the list.

The same settings menu is on Services and on Memberships > Plans.

A change to a package applies to new purchases only. Customers who already bought it keep the credits, services and price they were sold.

Basic Info holds the name, description, image, Package Price and Credit Allocation, with Customer Savings under the price. Services holds the services the credits can be spent on. Settings holds Self-Service Purchase, Minimum pets and Credit expiry. Discard Changes drops everything still pending.

Beside the sections, Package Summary shows the package's Price, Credits, Services and Purchase, and lists its Included Services. It also holds Share Purchase Link, the link a customer can buy from once the package is self-service, Clone This Package, Make the 2-pet version and Archive Package. On a narrow screen these sit under Share purchase link & details.

Credits never expire unless you switch on Credit expiry for the package. It is off for every package until you turn it on.

To set an expiry window:

The two options differ in which date has to fall inside the window:

Only purchases made after you switch on Credit expiry get an expiry date. Credits already sold keep the terms they were sold on. Each purchase has its own date, counted from the day it was bought, so a refill gets a date of its own.

Set Expiry sets, extends or clears the date on one purchase a customer already holds. It is also how a balance migrated from another system gets a date. To pause the expiry, set a later date.

Petboost removes lapsed credits overnight. The purchase's history shows them as expired, with the date. If you switch Credit expiry off again, Petboost stops enforcing the dates. The dates stay on the purchases but have no effect.

When the package is sold through self-service purchase, the customer sees the expiry window before they pay. After they buy, the date shows in the Packages section of their pet's profile.

Prepaid credits sold like a gift voucher may need to stay valid for at least 3 years under the Australian Consumer Law, unless an exemption applies. A pack for one service sold at a genuine discount to its casual price is an example of a possible exemption. You set the terms and you are responsible for them. Tell customers the window before they pay, and remind them before it lapses. Read the ACCC's rules for gift cards before you set a window shorter than 3 years.

Have questions about packages? See these commonly asked questions:

Need help? Contact support or select Get Help in your dashboard to chat with our team.