Overview

Packages allow you to bundle services together and offer them to customers at special pricing. Customers can purchase packages as credits and use them to book appointments at a discounted rate. This helps you increase customer loyalty, encourage repeat bookings, and provide value through bulk pricing.

What are Packages?

A package is a prepaid bundle of service credits that customers can purchase and use for future appointments. For example, you might create a "5-Pack Dog Walking" package that includes 5 dog walking sessions at a discounted price.

Key Benefits

Increase Revenue - Customers pay upfront for multiple sessions
Build Loyalty - Packages encourage repeat visits and long-term relationships
Flexible Pricing - Offer discounts for bulk purchases
Simplified Booking - Customers can easily book using their package credits
Self-Service Option - Let customers purchase packages online 24/7

What are Packages For?

Packages are multi-use bundles where customers purchase a specific number of service credits (e.g., "5-Pack" or "10-Pack"). Each booking uses one credit from the package balance.

Best for:

Recurring services (grooming, walking, daycare)
Regular customers who book frequently
Building long-term customer relationships
Encouraging prepaid bookings with discounted rates

Creating a Package

To create a new package, go to Packages and click "New Package".

Quick Access Links

You can open package forms directly using these links:

Create New Package: https://business.petboost.com/packages?action=create

Benefits:

Bookmark creation forms for quick access
Share direct links to specific package forms
Connect with external sales systems
Browser back/forward navigation works naturally

Step 1: Basic Information

Click "New Package" from the Packages page
Enter a Package Name (e.g., "5-Pack Dog Walking Bundle")
Add an optional Description to explain what's included
Select the Service that this package applies to

💡 Tips for naming:

Be clear and specific - e.g., "10-Session Puppy Training Pack"
Include the number of sessions - e.g., "5x Private Walk Package"
Use emojis to make packages stand out (📦 🐕 ✨)

Step 2: Pricing

Set how many service credits are included and the total package price.

Services Included - Number of credits the customer receives (e.g., 5, 10, 20)
Package Price - Total cost of the package
Value Analysis - Petboost automatically calculates:
- Regular price (if all services were booked separately)
- Package price per use
- Total savings (amount and percentage)
- Savings per use

Example:

Pricing Scenario:

Service regular price: $30 per session
Package offering: 5 sessions for $125
Package price per session: $25

Result: Customer saves $25 total (16.7% discount) and pays $5 less per session

Step 3: Settings

Configure how customers can purchase the package:

Self-Service Purchase

When enabled:

Package appears in your online booking system
Customers can purchase directly through the customer portal
Payment is processed automatically
Credits are added immediately to their account

When disabled (Staff Only):

Only staff can add packages during appointment creation
Useful for special packages or promotional offers
Requires manual processing through the business dashboard

Managing Packages

Go to Packages to view and manage all your packages.

Viewing All Packages

The Packages page shows all your active packages with:

Package name and type
Number of services included
Total price
Purchase method (Self-Service or Staff Only)

Use the search bar to find packages by name, type, or description.

Editing a Package

Click "Manage" on any package
Make changes in the three tabs:
- Basic Info - Update name, description, pricing, or quantity
- Services - Change which service is included
- Settings - Toggle self-service purchase on/off
Changes are saved automatically