Business communications are the alerts Petboost sends to you and your team, not to customers. Emails to you go to the Business Email and texts to the Business Phone on Business Details, and Petboost does not send texts to a landline. Texts to you need SMS, which comes with Business Pro, Flex and Max, and they use your SMS allowance. Several alerts are on by default, but a new business account starts with every switch off. The payment-declined texts, and the alerts with no switch in the table below, always send.

Each alert has its own switch on Notifications, in the stage named below.

Petboost does not email you reports on automatic actions, capacity warnings, or monthly or quarterly summaries.

Switch these on to hear about bookings as they happen.

Each message sits under the switch that controls it. Rows marked To you come to you, To your team go to the assigned team member and To your customer go to the pet owner. Select Preview on a row to read the message. The wording of each alert is fixed.

Email you: new booking copy goes out with the customer's own email, so it needs Email the customer: booking updates on and an email address for the customer. Turning Email the customer: booking updates off stops both. A booking your team makes sends no copy. Email you: new booking copy and Email assigned team members cover the whole business and cannot be set per service.

Email assigned team members emails the Email Address on each team member's Personal Details. Team members get no booking emails while this switch is off.

Check: Make a test booking on your booking page, as a customer would, to see the alerts that reach you.

The alert tells you a customer has added special requests, new instructions or photos to an upcoming booking in the pet owner app.

The alert names the customer, the pet, the service and the appointment date, with a link to the appointment. A service can have its own note alert setting. See Notifications for the per-service steps.

Text you: new booking alert is a default that each service can change, for example to stop texts for a service your team always books at the counter.

The switch shows Following business while the service does what your business setting does, and Own value once it has its own value.

These alerts sit under Advanced options on Notifications.

Email you: payment declined emails you when a card pre-authorisation or a payment is declined. It shows the customer, the service, the date, the amount and how the customer was told, with links to the appointment and to message the customer. The customer's own emails about it follow Email the customer: booking updates.

The texts Pre-Auth Failed (Business) and Payment Failed (Business) go to your Business Phone whatever the switches say. They show under Payment Events as switches you cannot turn off.

Petboost checks every hour for bookings left unfinished for more than an hour. Returning Customer Abandoned Bookings only sends while Email you: abandoned bookings & unfinished profiles is on. Abandoned Booking SMS texts your Business Phone. Auto Recovery SMS, in the same stage, texts the customer rather than you.

Email you: intake form submitted emails you each time a client fills in an intake form. A form your team completes on a client's behalf does not send it.

At 6:30am, business time, Petboost can email you the day's run sheet and text you a one-line summary.

The email lists every active appointment for the day, grouped by start time, with owner contact details, notes, attributes and forms. Cancelled, declined and no-show appointments are left off. The text summarises the day's pets and bookings and what needs attention, with a link to Mission Control. Nothing is sent on a day with no appointments.

Membership Notifications appears on Notifications once you have a membership plan.

Welcome Email emails the member when they sign up and sends you a new-member alert. Cancellation Confirmation emails the member and tells you when a member cancels. Payment Failed (Member) emails the member and you when a recurring payment fails. Each of these switches controls the member's email and yours together. Text you: payment failed texts your Business Phone. Weekly Membership Summary is a weekly digest of active members, churn and revenue.

Alerts go to the contact details on Business Details.

Trap: Customers' replies to your booking emails also go to the Business Email, and customers see the Business Phone in some texts. Use details you want customers to have.

Texts to you follow fixed templates filled in from the booking. The customer's phone number prints in international format.

New booking alert:

Customer note alert:

Pre-authorisation declined:

Payment declined:

Business communications come to you. To send one message to many customers, such as holiday hours, a policy change or a weather closure, or a promotion to customers who opted in to marketing, use Mass Text or Bulk Send on Messages. Both need Communications Booster. Petboost checks each message's content, handles opt-outs and keeps a send history. See Bulk SMS.

Have questions about communications? See these commonly asked questions: