The Recurring Series Timeline is a dedicated view inside each pet's profile that gives you full, at-a-glance visibility of every recurring series set up for that pet. It is the single source of truth for understanding how recurring appointments fit together, identifying duplicates, and resolving unexpected behaviour such as cancelled appointments reappearing.

Recurring appointments are powerful, but over time it is common for businesses to accumulate multiple overlapping series for the same pet. This happens naturally when:

When multiple series overlap on the same days, the system's nightly job can produce confusing side effects: a cancelled appointment may reappear because a second, dormant series fills the gap overnight. The Timeline view surfaces all of this clearly so you can tidy things up in minutes.

The tab displays:

The grid is a horizontally scrollable calendar with one row per active recurring series and one column per day. It auto-scrolls to today on load.

Each column shows the day name and date. Today's column is highlighted in blue with a vertical blue line running through the grid.

Each row's left-hand header shows:

Each cell in the grid represents one day for one series:

The bottom row shows how many series target each day with a colour-coded dot summarising the overlap status for that column.

The grid is split into two sections separated by a divider:

These are the series you intend to keep running. Each has upcoming confirmed or pending appointments and is generating new ones as expected.

These are series that:

Duplicate series are the root cause of the "cancelled appointment reappearing" problem. When you cancel an appointment from the active series, the duplicate series detects an open slot on that day and fills it overnight.

This is the most common issue the Timeline helps resolve. Here is how it happens:

If you cancel it again, a third series (if one exists) would fill the gap. This cycle continues until all duplicate series on that day are ended.

Deactivating a series sets an end date, permanently preventing the nightly job from creating any further appointments from it.

There are two actions available depending on the series state:

Use this when a series has upcoming appointments but you want to stop it going forward.

What happens:

Use this when a series has no upcoming appointments but its recurrence rule is still open-ended.

What happens:

A status banner appears above the grid when issues are detected:

The toolbar above the grid provides several useful controls:

A legend appears below the toolbar:

Below the timeline grid, two additional sections display historical series:

Series that were formally ended (via "End Series" or "Deactivate"). These are inactive and will never create new appointments. Each card shows the series summary and you can expand it to see its appointment history.

Series where the source appointment itself was cancelled. These are distinct from ended series and are shown separately for clarity.

Clicking any cell in the grid opens a detail dialog for that specific date, showing:

Ideally, a pet should have one recurring series per distinct schedule. For example:

When a pet's schedule changes (new days, new times, new service), always end the old series before creating a new one. This prevents dormant series from lingering and causing regeneration issues.

Periodically check the Recurring Series view (Appointments tab) for pets with complex schedules. If you see warnings or multiple series, take a few minutes to tidy up.

If you see duplicate series flagged in the red section, use the "Clean up duplicates" button to review and deactivate them one by one. This is the fastest way to resolve regeneration issues.

This is almost certainly caused by a duplicate recurring series. Open the pet's profile, open the Appointments tab, switch to the Recurring Series view, and look for duplicate series in the red section. Deactivate all duplicates to prevent this from happening again. See The "Cancelled Appointment Reappearing" Problem above.

The timeline shows potential conflicts, not just current ones. A red warning means that if you were to cancel an appointment on that day, a duplicate series could fill the gap. Clean up the red duplicates to avoid future surprises.

An amber indicator simply means multiple series generate appointments on the same day at different times. This is completely normal and expected (e.g. a morning walk and an afternoon grooming session for the same pet). No action is needed for amber indicators.

No. Having multiple recurring series for the same pet on the same day at different times is a supported and normal configuration. The amber "Multiple series on this day" indicator is purely informational. Both series will continue generating appointments correctly and won't interfere with each other. This is common when a pet has separate services at different times (e.g. a walk in the morning and a groom in the afternoon).

Dormant series often result from schedule changes made months ago where the old series was not formally ended. The recurrence rule stayed open-ended even though no appointments were being generated (because the active series was blocking them). Simply deactivate it.

Ending a series archives future unstarted appointments. Any appointments that are already completed, paid, or in progress are not affected. If you need to remove specific past appointments, manage them individually from the calendar or the Appointments tab.

Look at the series details in the row header: the service name, days of the week, and first appointment date. The series that matches the pet's current schedule is the one to keep. Duplicates typically have older start dates and are shown in the red section.