Use a recurring appointment for regular daycare, weekly grooming, dog walking, one-to-one training and other repeat services for one pet. It also suits monthly nail trims, quarterly health checks, seasonal grooming packages, ongoing daycare subscriptions and regular medication visits. It saves creating each booking, keeps regular customers booked on a consistent schedule, and avoids gaps. Petboost links every booking in the series, so you can manage the whole series or one visit.

Do not use recurring appointments for a group course. Puppy school, scentwork and other multi-lesson class programmes belong on Courses: a recurring appointment repeats one service for one pet and does not manage enrolment, class capacity or attendance. See Courses versus services. A multi-night boarding stay is booked as a stay, with a check-in and a check-out, not as a daily series. See Stay Appointments.

Creating the series books its visits up to 12 months ahead. The summary shows the pattern, the days, how long the series runs, how many visits it creates and the team member.

When the service requires a team member, each pet's service line has one Team Member field, and every visit in the series gets that team member. To let busy dates go to someone else, turn on Allow different team members for each occurrence before you check availability. Petboost does not rotate a series through a list of team members: to give different weekdays different team members, book a separate series for each.

Let visits move by up to sets how many days either side, from 0 to 14, Petboost looks for a free time when a visit's usual time is taken. Set it before you select Check Recurring Availability.

On the calendar, a card in a series shows the recurring icon and the series pattern, so you can tell it from a one-off booking. Every visit's page reads the series back.

Manage Recurring Series shows the pattern, such as weekly on Monday and Friday. For a series with no end it shows No end date and Booked 12 months ahead: visits are booked 12 months ahead, and more are added each night. Once a visit is done it also shows how many are Completed so far. For a series that ends it shows Series Progress, how many are Remaining, and how many are Cancelled. Open, it shows Series Overview and Edit This and All Future, which opens the same form as Manage, then Edit all future visits.

Its Appointment Timeline lists the series' visits by date and time, marks the first one Original 1st and highlights the visit you are on. It does not show each visit's status or who created the series: the customer's Recurring Series tab shows both. Also show non-recurring adds appointments that are not, or no longer, in this series, marked Non-series.

To see every series on a pet at once, including ended ones, open Customers & Pets, select the pet, then open the Appointments tab and Recurring Series. Recurring Series appears once the pet has a series. See Recurring Series Timeline.

Change the service, team member, time, price, frequency or days for all visits from this one onwards. Past and completed visits do not change.

When the days change, Confirm Day Change shows which future visits are archived or added. Petboost ends the current schedule from that date and starts a new one, so the old schedule appears under Ended Series on the pet. Typical changes are daycare days moving from Monday, Wednesday and Friday to Tuesday and Thursday, a time moving from 9am to 11am for good, or a 4-weekly groom moving from Monday to Wednesday.

You can change the end date, to extend or shorten the series, and the team member, the price, the time, the frequency and the days. You cannot change the customer or the pets: create a new series and end the old one.

The visit stays in the series with its own values. For a different service on one week, change that visit and leave the rest of the series as it is.

To pause a recurring series for a holiday, a trip or any temporary break, cancel a date range in the middle of it: open Cancel, choose Skip these dates, and set Stop at. Appointments in that window are cancelled, and the same series carries on after the end date. There is no separate Pause button.

The three options on Cancel are not interchangeable. Pick the one that matches the outcome you want.

Use this when a customer is away for a while and you want the same series to resume afterwards.

Dates in the window show as cancelled. After Stop at, the series continues on its usual pattern, and the summary under What will be cancelled names the date the series resumes.

Stop at is marked Optional. If you leave it empty, Petboost cancels every appointment from Start from onwards and ends the series, the same outcome as End series (all future). Always set Stop at when you mean to pause.

Tip: You can pick the dates on the timeline instead. In Manage Recurring Series, select Select, tick the visits, then select Cancel Selected. The cancel form opens with Skip these dates set from the first to the last visit you ticked. The visits must be consecutive: cancel visits that are not next to each other one at a time.

That date shows as cancelled in the series. Later appointments stay booked.

Upcoming appointments from that date are cancelled and the series stops generating. Past and completed appointments stay as they were. If the customer is only away for a holiday, use Skip these dates with Stop at set instead. To resume after an end, create a new series.

Use this when you need to see every series on the pet first.

A series whose visits were all cancelled but whose pattern never got an end date sits under 100% Cancelled Series. The nightly job could book it again if a slot opens up, so select Deactivate on it to stop that.

Separate weekdays are often separate series. A Tuesday walk, a Thursday walk and a Friday walk are usually three series, and skipping one does not skip the others.

On the business Cancel screen, a Review other series list may appear. Nothing else is selected until you open it. Only tick another series if you also want those dates cancelled.

If more than one other series is listed:

Use the bulk option only when the named list matches what you intend.

To turn down a Pending series, cancel it. Decline is not offered on the first visit of a repeating series. Open the first visit, select Manage, then Cancel, and choose Cancel single for that visit or End series (all future) for the whole series.

If you select the first visit in a bulk decline, Petboost skips it and says: "First visit of a repeating series, so it was skipped. Cancel this visit or the series instead."

If Changes & Cancellations is set to Allow, and the appointment is still inside the notice period, pet owners see the same three options in their app: Cancel single, Skip these dates and End series (all future).

A pet owner pausing for a holiday should open the appointment where the break starts, select Cancel, choose Skip these dates, set Stop at to the last day of the break, and confirm. Tell them not to choose End series (all future) unless they want the standing booking stopped for good: you would then need to create a new series when they return.

Other weekdays are not cancelled automatically in the pet owner app. The preview lists other appointments and leaves them on the calendar, so the owner repeats Skip these dates on each other series they also need to pause.

They cannot cancel in the app when any of these is true:

Pausing a membership, its billing and benefits, is a different action. See Managing members.

Use this when a customer starts with a one-off appointment and decides they want regular bookings.

Petboost creates the series from that appointment forward.

If you create or edit a series that lands on dates the owner already cancelled, Petboost opens Previously cancelled dates before it saves. You must choose what happens to those dates.

When you are editing, Keep cancelled dates cancelled is marked Safer. When you are creating, leaving dates out means they are not booked at all.

Add to Calendar copies one appointment into Google Calendar. It is one-way, from Petboost to Google: changes in Google Calendar do not update Petboost.

The Google event says it is a one-way copy from Petboost, and the dialog says it is not a two-way sync. The action is hidden when the appointment is Cancelled or Declined, or has no start time.

After you choose a time, Petboost lists every visit in the series with its date, time, team member and status: Fits, Clash, Moved, Forced or Skipped. The first visit is the time you chose, so it always fits and cannot be removed. A clash shows the booking or reason that holds the time. The first 8 visits show; select Show all for the rest. Petboost checks up to 52 visits after the first here. A series with No End Date still books 12 months ahead.

When nothing clashes, the list sits under Every visit fits.

A skipped or removed visit is left out of the series, and nothing is sent to the customer about it.

Every visit that clashes needs a time, a forced time or a skip before Petboost creates the series. A forced visit is booked without an availability check, so it can double-book the team member or resource.

To work through the clashes one at a time instead, select Adjust manually. Under Visits that clash, each clash shows Free times the system found, the keep button with the usual time, and Skip this visit. With Express Mode on, choosing an option moves on to the next clash. Back to the list returns to the list, which shows the same choices.

For a dog walk every weekday shared between three walkers, book three Weekly series, one per walker, each with No End Date: one walker on Monday and Tuesday, a second on Wednesday and Thursday, and a third on Friday. That gives 5 walks a week, each walker on their own days.

For boarding from 20 October to 3 November, 14 nights, book one stay with check-in on 20 October and check-out on 3 November, not 14 daily visits. See Stay Appointments.

Use a recurring series when the pattern repeats regularly, such as daily, weekly or monthly, the service is the same each time, the arrangement is long term, four visits or more, and the schedule is steady. Use individual appointments for one-off bookings, an irregular schedule, a different service each time, one to three visits, or an uncertain future.

Check team and resource availability. Recurring is not offered for Initial or package services, or with Bulk Create.

Petboost lists every visit and marks the ones that clash before it books anything. Move, keep or skip each one, as in Sort the visits that clash. If no free time shows for a clash, raise Let visits move by up to and select Check Recurring Availability again.

Petboost books visits 12 months ahead and adds more each night.

Select Edit all future visits and change How often. Petboost ends the current schedule from that date and starts a new one.

Change that single visit with Edit this visit only, and leave the rest of the series as it is.

Have questions about recurring appointments? See these commonly asked questions: