Friends & foes
Friends & foes records which pets play well together and which must not share a room, yard, run or team member. It is staff only. Pet owners never see a pet's friends or foes, on their profile, in the booking form, in report cards or in any message.
A link always works both ways. When you add Max as a foe of Rex, Rex shows as a foe of Max too, with the same setting and note.
Foe modes
Each foe has one of two modes. The mode applies to the pair.
Mode | What it does |
Keep apart | Whoever is booked second into the same room or with the same team member, at an overlapping time, is blocked. Staff can book anyway. |
Label only | Shows an amber warning when they're booked together. Nothing is blocked. |
A new foe starts as Keep apart.
First booked wins
Keep apart never moves or cancels a booking that already exists. The pet booked first keeps its place, and the check runs on the second booking:
When your team books, saving asks Keep these pets apart? Select Book anyway to keep the booking.
When a pet owner books online, the pet owner is never shown a time or room that would put the two pets together. If no other room or team member is free, that time does not appear. The owner is not told why.
Buffer time before and after a service counts, the same as for other capacity rules. Two foes in different rooms with different team members at the same time is allowed.
Friends
When a friend is booked the same day, you'll get a suggestion to put them together. Friends never block or change a booking.
Add friends and foes to a pet
Open Customers & Pets, select Manage on the pet, then the Settings & Overrides tab.
In Friends & foes, search for a pet under Friends or Foes and select it. Petboost saves the link straight away.
Optional: For a foe, choose Keep apart or Label only.
Optional: For a foe, enter a note for staff and select Save note.
To remove a link, select the remove button beside the pet. To move a pet from Friends to Foes, or back, pick it in the other list and confirm. A pet is a friend or a foe, never both.
The profile header shows how many foes and friends a pet has. Select a count to open Friends & foes. Archived pets are left out of the counts.
Manage every pair in one place
The Friends & Foes tab on Attributes & Rules lists every pair across your customers, grouped into Keep apart, Label only and Friends. Each pair shows once, even though it is on both pets. An Owner Admin, an Admin, a Service Performer or a Service Supporter can add, change and remove pairs here.
Open Attributes & Rules and select the Friends & Foes tab.
To add a pair, select Add Pair, choose the First pet and the Second pet, choose Foes or Friends, then select Add Pair. For foes, also choose Keep apart or Label only under When booked together and enter an optional Note for staff.
To change a pair, select the pencil on its row, change it, then select Save Pair.
To remove a pair, select the bin on its row, then Remove Pair. Existing bookings are not changed.
Once there are six or more pairs, search by pet or owner name. Select a pet's name to open its Settings & Overrides tab.
If you choose two pets that are already paired, Petboost opens that pair with its note and shows Already paired. A pet is a friend or a foe of another pet, never both.
Where staff see them
Staff see friends and foes in these places:
Booking form: under each pet, a red alert when a Keep apart foe is already booked in the same room or with the same team member at that time, an amber alert for a Label only foe, and a suggestion for each friend booked that day. Select Put together to copy the friend's start time, room and team member.
Mission Control: the Attention Required card shows a Foes booked together count, red when any clash is Keep apart and yellow when every clash is Label only. Select it to list the bookings, then select a booking to open it.
Calendar and Mission Control cards: a red icon for Keep apart, or amber for Label only, on a booking that shares a room or team member with a foe at the same time.
Run sheet, on screen and printed: a Keep apart from or Foe line, when that foe is on the same sheet and booked alongside.
Trips: a Keep apart from or Foe line on a walk that holds two foes.
A clash can still appear after a staff override, or when a link is added after both pets were booked. The marks stay until one of the bookings moves or the link changes.