Settings > Stripe Payouts shows how money moves from a customer's card to your bank account: what has been paid out, what is still processing, and when the next payout will arrive.

When a customer pays, the money doesn't teleport instantly to your bank. Here's the actual flow:

Critical to understand: Stripe processes payouts on a rolling basis, not in batches.

This means:

For example, if you receive payments on Monday, Tuesday, and Wednesday:

📖 Learn more: Stripe Payout Schedules FAQ

At any point, your funds are in one of three places. Each is a tile on Settings > Stripe Payouts:

If a payment is not in your bank yet, check these three tiles first.

Your payout schedule determines when Stripe sends available funds to your bank.

Payments must be captured before the daily cutoff time to be included in the next day's payout batch. The exact cutoff time varies by country (typically around 5pm local time).

Example (Australia, 5pm cutoff):

The exact cutoff time for your account is displayed in your local timezone in Stripe Payouts.

Banks don't process transfers on weekends or public holidays.

Stripe Payouts shows when the next payout will actually arrive, accounting for weekends and holidays.

The Where Stripe pays you card shows the bank account Stripe sends your money to.

To change where your payouts go:

⚠️ Note: Bank account changes must be made in the Stripe Dashboard, not in Petboost.

The Payout History section shows all your past and pending payouts.

If you need the sales, fee and bank figures for a deposit, expand that payout.

The top of the expanded payout shows:

Each transaction under that summary shows the pet, owner, service, Stripe fee, Petboost fee, and net. Open Appointment opens the booking in Petboost. View in Stripe opens the payment in your Stripe Dashboard.

The payout amount on the collapsed row is the net transferred. It will not match Reporting & Intelligence sales for the same calendar day, because payouts use a rolling 2-day schedule.

You can always access your full Stripe Dashboard for:

Quick links in Stripe Payouts:

The balance section shows two key figures:

Money that has completed the processing period and is ready to be sent to your bank in the next scheduled payout.

Money that is within the processing period (typically 2 days). This will become available once processing completes.

Combined: Available + Processing = Your total funds held by Stripe

Check these in order:

Stripe's processing time (typically 2 days) is standard for Australia and cannot be reduced. However:

Your payout is the net amount after Stripe processing fees, Petboost booking fees and any refunds.

Expand the payout to see the breakdown: Card sales, Refunds, Other adjustments, Stripe processing fees, Petboost booking fees and Net transferred, then each transaction inside it.

For the fee rates that apply to your plan, see Understanding your fees.

Stripe offers Instant Payouts in some regions. Petboost does not support them. Standard payouts with the 2-day processing period are used.

Payout failures are rare but can happen if:

If a payout fails, funds return to your Stripe balance and Stripe will retry. Check your bank account details in Stripe Dashboard.

Fees are shown in two places:

If you have questions about a specific payout or transaction:

📖 Stripe Documentation: Payout Schedules FAQ

📖 When to escalate: See When to Contact Stripe Support for issues that require Stripe's direct assistance, including payout failures, bank account verification, disputes, and account-level matters.