When a customer pays, the money does not reach your bank straight away. Stripe holds it for a processing period, then pays it out on the schedule set in your Stripe account, and Stripe Payouts reads that schedule back to you. If Stripe is not connected, the page shows Stripe Not Connected, and Connect Stripe opens Pricing & Payments.

Your Money & Payouts, at the top of Stripe Payouts, draws the four stages a payment moves through:

The page names your account's processing days in the third stage, such as 2-day Processing.

Stripe processes payouts on a rolling basis, not in batches. Each payment is tracked on its own through the 2-day processing window, payments do not wait to be grouped with other payments, and money flows continuously as it becomes available.

For example, if you receive payments on Monday, Tuesday and Wednesday:

To learn more, read Stripe's Payout Schedules FAQ.

At any point, your funds are in one of three places. Each is a tile on Stripe Payouts:

Heading to your bank, under the tiles, adds all three together: your money that has not landed in your bank yet, net of fees. Available and still processing together are your total funds held by Stripe.

If a payment is not in your bank yet, check these three tiles first.

Your payout schedule decides when Stripe sends available funds to your bank. Your Payout Schedule on the page shows yours, for example Daily (2-day delay).

If your Stripe account is set to manual payouts, the schedule reads Manual and You choose when Stripe pays you.

When your schedule is anything other than daily, the page shows Get paid every day. To have the money land in your bank every day, select Change in Stripe and set payouts to daily and automatic in your Stripe account.

Payments must be captured before the daily cutoff time to be included in the next day's payout batch. The exact cutoff varies by country, typically around 5pm local time. Daily Cutoff Time on the page shows your account's cutoff in your local time.

For example, in Australia with a 5pm cutoff:

Banks don't process transfers on weekends or public holidays.

Your Next Payout shows the date the next payout will actually arrive, accounting for weekends and holidays. When a weekend or holiday pushes it back, the card reads Weekend/Holiday Delay instead.

Change where your payouts go, or how often they come, in your Stripe Dashboard. Bank account changes are made in Stripe, not in Petboost.

Stripe may require verification for a new bank account.

Where Stripe pays you shows the bank account Stripe sends your money to:

The status badge reads:

A newly added account shows no badge while Stripe verifies it.

Open a payout when you need the sales, fee and bank figures behind a deposit, for example when the bank paid you less than you invoiced.

Card sales is the gross card charges in the payout. Refunds shows only when the payout includes a refund, and Other adjustments only when there is one. Net transferred is the amount that arrived in your bank, or is expected to.

Each transaction under the summary shows the pet, the owner, the service, the Stripe fee, the Petboost fee and the net. Show breakdown on a transaction names the two fee rates on your plan. A payment that is not tied to a booking, such as a membership payment, has View in Wallet instead of Open Appointment. On a payout of more than 2,000 transactions, the sales and fee lines are hidden and the net is still the full bank amount: open it in Stripe for the full list.

The collapsed row shows the payout amount, which is the net transferred, its status, the date it Arrived or is Expected, when it was Initiated, and View in Stripe for the whole payout. The payout amount will not match Reporting & Intelligence sales for the same calendar day, because payouts use a rolling 2-day schedule.

Money not yet in a payout sits in a Still Processing row at the top of Payout History, with the number of payments and the date they are expected to arrive by. Select it to see the same summary, ending in Net after fees. Load More Payouts at the foot of the list shows older payouts.

Your full Stripe Dashboard holds your complete transaction history, detailed reporting and analytics, bank account management, payout schedule changes, dispute management and tax documents.

Three links on Stripe Payouts open it:

Check these in order.

Stripe's processing time, typically 2 days, is standard for Australia and cannot be reduced. You can still capture payments before the daily cutoff, use the daily payout schedule rather than weekly or monthly, and keep your bank account verified and in good standing.

Your payout is the net amount after Stripe processing fees, Petboost booking fees and any refunds.

Select the payout to see the breakdown: Card sales, Refunds, Other adjustments, Stripe processing fees, Petboost booking fees and Net transferred, then each transaction inside it.

For the fee rates that apply to your plan, see Understanding your fees.

Stripe offers Instant Payouts in some regions. Petboost does not support them. Standard payouts with the 2-day processing period are used.

Payout failures are rare, but can happen if the bank account details are incorrect, the account has been closed, or the bank rejects the deposit. A failed payout shows Failed, with Stripe's reason or This payout did not reach your bank.

If a payout fails, the funds return to your Stripe balance and Stripe retries. Check your bank account details in your Stripe Dashboard.

Fees are shown in two places: on each payment inside a payout, and in your Stripe Dashboard's full reporting and analytics.

If you have a question about a specific payout or transaction, work through these in order.

Payout FAQ, beside it, opens Stripe's Payout Schedules FAQ. For issues that need Stripe's direct help, including payout failures, bank account verification, disputes and account-level matters, see When to Contact Stripe Support.