Overview
Every pet owner profile can store emergency contact details, including a vet or clinic and a backup phone number. These details appear prominently on the pet owner summary card and the pet summary card so staff can reach the right person quickly when it matters.
What Gets Stored
Emergency contact information is part of the pet owner profile and includes two sections:
Vet or Clinic
Vet/Clinic Name: searchable field that can look up businesses by name. Selecting a business from the search results can auto-fill the name and phone number.
Vet Contact Phone: phone number for the vet or clinic.
Second pet parent phone
Second pet parent phone: an additional phone number for the pet owner (e.g., a partner, family member, or workplace). They can log in, book and receive updates with this number. Same pet profile - no duplicate account. The second person signs in with their own phone and a one-time code.
How to label this number: a free-text label to describe who the number belongs to (e.g., "Work", "Mobile", "Partner").
All fields are optional.
Adding or Editing Emergency Contacts
Open the pet owner's profile from Customers & Pets
Open Manage Owner
Click Edit Owner Details
Fill in Second pet parent phone and How to label this number if needed
Scroll to Emergency Contact Details and fill in Vet/Clinic Name and Vet Contact Phone if needed
Click Save Owner Details
When searching for a vet or clinic, the autocomplete searches for businesses by name. Selecting a result auto-fills both the name and phone number, which you can then adjust if needed.
Add a second pet parent phone
The second person signs in with their own phone and a one-time code. They share the same pet profile. Petboost does not create a second account.
Open the pet owner's profile from Customers & Pets
Open Manage Owner
Click Edit Owner Details
Enter the number in Second pet parent phone
Optional: fill in How to label this number
Click Save Owner Details
Where Emergency Contacts Appear
On an appointment
Open the appointment and expand Emergency Contacts. The same section is in the contact panel on Messages. It shows:
Vet: vet or clinic name with a Call Vet action button
Backup Contact: Second pet parent phone with a Call Contact action button
The section does not appear when neither is set.
On the customer profile
The Emergency Contact section on the summary card shows the vet or clinic name and number. Select the number to copy it. If no vet is set, it shows Not set with an Add button that opens Edit Owner Details. The Second pet parent phone shows on Pet & Owner Details under Contact Details.
Mobile View
On mobile devices, the owner information tile shows a condensed emergency contact snippet focused on vet details.
Tips
Use the business search when adding a vet to get accurate contact details automatically
Fill in How to label this number so staff know who they are calling (e.g., "Partner - James")
Review emergency contacts during onboarding to ensure they are captured early
Related Articles
Managing Customer Profiles - Full guide to customer profile management
Pet & Owner Profiles - Understanding profile structure