Petboost automatically tracks how membership benefits are used across each billing period. This ensures members receive exactly what they're entitled to, overage is handled correctly, and your team always knows where a customer stands with their membership allowances.

A usage period is the stretch of time over which included uses are measured. When it ends, counters refresh and the member starts fresh.

When included uses refresh depends on the plan's pay and refresh model, never on calendar month boundaries:

Examples:

The benefit calendar on the member detail page and the pet owner's membership page marks those days:

Unused allowances do not roll over to the next period. If a member has 2 included grooms per month and only uses 1, they still get 2 fresh grooms next month - not 3.

Important: Communicate this clearly to your customers. "Use it or lose it" can be a source of confusion if not explained upfront when they subscribe.

Each benefit in a subscription has its own usage counter that tracks consumption throughout the current period.

Usage counters are visible in:

A member on a plan with "2 Full Grooms per month":

Counters move when the benefit is applied to a booking, not when the visit happens. A groom booked for next week already shows in Redeemed; completing it later changes nothing. A third groom charged at full price (no discounted overage configured) leaves every counter untouched. A use is counted against the period the visit falls in. A groom booked for a later period is held in that period and does not change this period's Remaining.

Included uses refresh automatically at period boundaries. No manual action is required.

When included uses refresh:

Refresh happens at midnight (in your business timezone) on the refresh day: the member's anniversary date, or the shared weekday on a fixed-day or fixed-benefit-week plan. For example, a monthly membership that started on 1 March refreshes 28 days later, at midnight on 29 March.

When you create an appointment for a member, Petboost automatically applies their membership benefits.

When booking for a member, you'll see:

When more than one benefit covers a service, Petboost applies whichever is worth the most money on that booking.

Services that don't match any benefit in the customer's plan are booked and charged at the standard price. Membership status doesn't affect services outside the plan's scope.

The crown badge is a visual indicator that appears on a pet owner's profile when they have an active membership subscription. It helps your team instantly identify members.

The badge is removed entirely when a subscription is cancelled.

The crown badge serves as a quick visual cue for your team to:

When a member exceeds their included allowance within a period, the configured overage behaviour determines what happens next.

There is no separate "Block" mode that prevents booking. With full price selected, extras are simply charged at the normal rate.

Tip: Discounted overage is popular because it encourages additional visits while still giving the member a deal after their included allowance runs out.

Staff can see the current period per benefit:

Past periods are not listed. To check what a member used in an earlier period, open their Appointments tab and look at the bookings in those dates.

When creating or editing an appointment for a member:

Apply member pricing whether the line shows the standard price or a price you typed. A $0 line takes an included use where the plan has one, and the remaining count moves the same way.

A booking that used a membership benefit carries a redemption badge on the calendar wherever package credits already show. Staff can also stamp a benefit onto a booking they have zeroed by hand, which records what the discount was for.

The pet owner's profile shows:

Members can see their own membership information in their pet owner portal.

From their pet owner portal, members can:

Note: Your team can also manage any membership on a customer's behalf - pause, resume, or cancel - from the Members view in the business portal. Whether a member can pause their own membership is controlled by the plan's Members can self-service pause setting; cancelling is available to the member while their subscription is active.

When a plan has multiple benefits, each benefit tracks usage independently. For example:

Plan: Premium Groom Club

Each benefit has its own counter, its own service targeting, and its own overage rules.

Usage counters are per membership, not per pet. Adding a pet to a membership does not add more included uses.

If two dogs are covered on a plan with 2 included daycare days per week, those 2 days are shared between them. Booking both dogs on the same day draws two uses from the shared allowance. When a sibling takes the last included use in a multi-pet booking, the booking form shows "Benefit claimed by {pet}".

If each dog should get its own inclusions, create a separate multi-dog plan tier with the inclusions scaled up rather than relying on the additional pet surcharge.

No. Member means they have a membership. The visit is included when you see Included or Member benefit available, or after you Apply member pricing on an older booking.

Remaining counts visits that have the membership stamped. Completing a walk does not deduct. A diary walk at full price does not deduct. Purple on the calendar is an unused included visit, not a booked walk. An amber ring is the refresh day. A sky ring is the billing day. Remaining is this period only. Bookings in later periods hold uses in those periods; the benefit card in the Membership Plans section of the customer's Wallet tab lists them. Apply member pricing on a whole series moves Remaining by this period's visits only.

The included use is still taken. A line you have typed down to $0 is worth $0 under every benefit, so Petboost applies the included-use benefit when the plan has one that covers the service and the period has a use left. The line keeps its $0 price, shows that benefit, and the remaining count drops by one.

When no included use covers the service, or the period is already full, the uncapped discount benefit is stamped instead and the count does not move.

To keep a $0 visit off the allowance, leave it unticked in the Apply Member Pricing dialog.

Booking at the standard price and using Apply Member Pricing shows the customer the saving on the booking; typing $0 does not. Either way the visit counts.

Because an included use is claimed when you book the visit, not when the visit happens.

A booking claims its use from the period it falls in, not the period you are standing in. Book a recurring series and it claims a use in every week it covers, months ahead. That is deliberate: it holds the customer's place, so a week that is fully booked cannot be double-promised to someone else.

A member whose start date is still ahead can book visits for that first week now. Those visits hold uses from the start date. This is per visit you save. It is not a promise that a recurring series will stamp every week.

Two things follow:

If a member asks, the plain answer is that nothing has been lost. Their booked visits are already covered, and the email means one unclaimed slot remains before the period refreshes.

They answer two different questions. Allowance length is how long the quantity lasts before it refreshes: 7 days, 14 days, 28 days, or one billing cycle. The weekday it lands on comes from the plan: each member's own start date, the fixed day of week, or the fixed benefit week's day you set under "When do they pay and refresh?" on the plan's Details step. Changing that day later applies to new members only, so existing members keep the day they joined on.

Yes, with the right model. On the plan's Details step, set When do they pay and refresh? to Fixed benefit week, billed from their start date and pick Monday. Every member then counts included uses over the same Monday week, while each pays from their own start date. The change applies to members who join after you save.

Two things to know about that model:

On the other two models, pay day and refresh day are the same weekday per member. A mid-week join on a fixed-day plan still lands on that weekday after the first payment; if Pro-rate the first week is on, that first payment covers only the remaining days. You can still include 2 walks every 7 days on a 28-day invoice - they refresh on that member's weekday.