Windows control when pet owners can arrive and leave on a Stay. Without a window, a pet owner can book a 3:47am check-in; set a band so drop-off and pick-up sit in the hours you staff. You can also limit the days of the week a stay starts and ends on. Staff can still pick any day and time on New Stay.

Each side, check-in and check-out, has an optional From and Until time. An empty field means no restriction on that edge.

The two fields make five rules. The check-out side works the same way.

Each side also has On which days?, a row of day buttons from Mon to Sun. With no day selected, a pet owner can check in or check out on any day.

Select a highlighted day again to remove it. The line under the buttons reads back the rule, such as "Only on Friday, Saturday".

Beside each side's name, the card reads back its rule, such as "2:00 PM - 4:00 PM" or "Any time from 2:00 PM". Once a window is set, the card shows a day timeline. Once a window or a day is set, it shows Check-in and check-out as customers see it, such as "Fri or Sat, 2:00 PM - 4:00 PM" or "Fri or Sat, any time", with "Any time (no restriction)" for a side with neither.

On the pet owner booking form:

The customer also sees a badge next to the field describing the rule, such as "Check-in between 2:00 PM and 4:00 PM", or "Check-in Fri or Sat, between 2:00 PM and 4:00 PM" when days are set too.

When your team books a stay, the times start inside the windows and stay editable. Only the pet owner booking form enforces the window.

If you choose a time outside a window, Times outside permitted windows warns you and still lets you book. A check-in or check-out date on a day the stay does not allow is marked Outside check-in days or Outside check-out days, and Days outside permitted days warns you and still lets you book.

Availability search honours the windows automatically. If a customer's check-in date falls on a day where the window sits outside a team member's or resource's session, that day is reported as unavailable with a clear reason.

Notice-period rules still apply. They constrain the date; the window constrains the time of day. If both conflict, for example the notice period pushes past the check-in window, that day is unavailable.

Bulk Update applies windows to several stay services at once.

If the services you ticked are not all one type, choose Stay / Boarding on Type and the services on Services first. Existing appointments are not checked again against the new window; only new bookings and changes to their times are.

No. From must be on or before Until. For late-night pick-ups, set a check-out window such as until 23:59 and tell customers directly.

The check-in window applies only to the first day and the check-out window only to the last day. Days in between have no arrival or departure restriction.

That day becomes unavailable for that team member, with a clear message explaining the mismatch. Either extend the team member's session hours or adjust the window.

Yes. Windows still limit the check-in and check-out times a pet owner can pick, including on a mobile Stay (housesitting). The pick-up and drop-off settings are separate and do not turn the windows off.

Windows do not add a fee. Charge more through Duration-based spillover (more hours), a line on the invoice, or an add-on.

No. Each Stay service has one check-in pair and one check-out pair. You can limit which days a stay starts and ends on, and the same times apply on each of those days.

No. Check-in days apply only to the first day and check-out days only to the last day. A Friday to Monday stay with check-in on Fri and check-out on Mon is allowed, whatever days fall in between.

Fixed Start Time is a Regular field, and a Stay's Duration & Timing hides it. An old Regular value can still sit on a Stay after a conversion, and you cannot clear it on the Stay screens. Use Speak with the team.

No. On one calendar day, check-out would be before check-in. Use a Regular daytime service, or Number of nights with a Daycare rate (same-day stays) and windows that fit on that day.