Overview

Services define what you offer, how much you charge, how long appointments take, and who can book.

On Services you create Initial, Regular, Stay, and Add-on. Type cannot be changed after you create the service.

Puppy school, scentwork, and other multi-lesson group programmes are courses. Create those on Courses, not with Add New → New Service. See Courses versus services.

Service types

Type	Purpose	Billing	Standalone?	Example
Initial	First-visit gatekeeping	Per service	Yes	Daycare Assessment, Grooming Consultation
Regular	Core appointments	Per service	Yes	Full Groom, Group Walk, 1:1 Training
Stay	Multi-day boarding	Per night/day	Yes	Overnight Boarding, Extended Daycare
Add-on	Optional extras	Added to parent	No	Nail Trim, Teeth Brushing, Medication Admin
Course	Group programmes. Create on Courses, not here	Per enrolment	Yes	6-week puppy school
Package	Prepaid bundles	Upfront	Yes	10-Walk Pack, 5-Groom Bundle

→ Service types guide

Quick decision guide

Scenario	Use this
First-time visit assessment	Initial (gates access to other services)
Standard single appointment, including 1:1 training	Regular
Multi-day overnight boarding	Stay (check-in/check-out and nightly rates)
Extra that attaches to a main service	Add-on
Puppy school, scentwork, or any group class	Courses (not a service you create here)
Prepaid bundle with volume discount	Package

Quick Links

Task	Guide
Understand all service types	Service Types Guide
Create your first service	Getting Started
Configure pricing (including stays)	Pricing Guide
Set up add-ons for upselling	Add-ons Guide
Set a complimentary extra	Complimentary extras
Assign team members & resources	Team & Resource Assignment
Control when services can be booked	Booking Availability
Update multiple services at once	Bulk Operations
Troubleshoot common issues	FAQ

Stay services

A Stay service bills by the Pricing Mode you set on Pricing & Payments.

Number of nights - midnights crossed × Rate per night. Same price for a one-night stay whether check-in is 09:00 or 16:00. A same-day visit uses Daycare rate (same-day stays) when you set one.
Number of days - every calendar day the pet is on site × Standard Daily Rate, arrival and departure days both charged. Friday to Monday is 4 days.
Duration-based - hours from check-in to check-out, in 24-hour periods, with optional short-stay and spillover rates. A later pickup costs more because it adds hours.

Every mode can add Extended Stay Discounts, so a longer stay costs less per night, day or 24-hour period.

If you do not pick a mode, the service uses Duration-based.

Set arrival and departure rules on Duration & Timing → Check-in & Check-out Windows. Windows bind pet owners. Staff can still override on New Stay. Windows do not add a late fee.

See the Service Pricing Guide and Stay Check-in and Check-out Windows.

Regular Services: Quick Setup

For standard appointment services (grooming, walking, training):

Set base price — What you typically charge
Set duration — How long the service takes
Assign team — Who can perform this service
Enable booking — Allow customers to self-book (or staff-only)

→ Create your first service

Best Practice: Start Simple

Recommended approach for new businesses:

Start with 5-10 core services
Use clear naming: "Full Groom - Large" not "Service A"
Add size variants if pricing/duration differs significantly
Enable self-service booking for most services
Use add-ons for optional extras

Avoid:

Creating too many services (overwhelming for customers)
Vague pricing ("varies" — use "from $X" instead)
Underestimating durations (causes scheduling conflicts)

Managing Services