Overview

Services are the foundation of your pet care business in Petboost. They define what you offer, how much you charge, how long appointments take, and who can book.

Petboost supports six distinct service types, each designed for specific use cases. Understanding when to use each type is key to building a professional, efficient service menu.

The Six Service Types

Type	Purpose	Billing	Standalone?	Example
Initial	First-visit gatekeeping	Per service	Yes	Daycare Assessment, Grooming Consultation
Regular	Core appointments	Per service	Yes	Full Groom, Group Walk, Training Session
Stay	Multi-day boarding	Per night/day	Yes	Overnight Boarding, Extended Daycare
Add-on	Revenue-boosting extras	Added to parent	No	Nail Trim, Teeth Brushing, Medication Admin
Course	Group programs	Per enrolment	Yes	6-Week Puppy School
Package	Prepaid bundles	Upfront	Yes	10-Walk Pack, 5-Groom Bundle

→ Complete Service Types Guide — Deep dive into each type with examples by vertical

Quick Decision Guide

Scenario	Use This Type
First-time visit assessment	Initial — gates access to other services
Standard single appointment	Regular — your core offerings
Multi-day overnight boarding	Stay — check-in/check-out & nightly rates
Extra that enhances a main service	Add-on — boost revenue per booking
Multi-week group program	Course — enrolment & attendance tracking
Prepaid bundle with volume discount	Package — lock in recurring revenue

Quick Links

Task	Guide
Understand all service types	Service Types Guide
Create your first service	Getting Started
Configure pricing (including stays)	Pricing Guide
Set up add-ons for upselling	Add-ons Guide
Assign team members & resources	Team & Resource Assignment
Control when services can be booked	Booking Availability
Update multiple services at once	Bulk Operations
Troubleshoot common issues	FAQ

Stay Services: The Key Concept

Stay services (boarding, overnight daycare) use 24-hour period billing, not calendar nights.

Why 24-Hour Periods?

Calendar nights don't account for check-in/out times:

Booking	Calendar Nights	Actual Hours
Mon 9am → Wed 6pm	2 nights	57 hours
Mon 6pm → Wed 9am	2 nights	39 hours

Same "2 nights" but 18 hours difference! 24-hour period billing is fairer.

Two Tier Types Work Together

Per-Day Period Rates — For full 24-hour periods with "stay longer, save more" discounts
Short-Stay & Spillover Rates — For partial days under 24 hours

Tier Unlocking: "Stay Longer, Save More"

When a stay exceeds a tier's minimum duration, that rate applies to ALL full periods:

Example Tiers	Rate
1-2 days	$117/day
3-14 days	$73/day
14+ days	$63/day

5-day stay:

Unlocks "3-14 days" tier at $73/day
All 5 days charged at $73 = $365 total
Not $117 for days 1-2, then $73 for days 3-5

→ Full stay pricing guide

Regular Services: Quick Setup

For standard appointment services (grooming, walking, training):

Set base price — What you typically charge
Set duration — How long the service takes
Assign team — Who can perform this service
Enable booking — Allow customers to self-book (or staff-only)

→ Create your first service

Best Practice: Start Simple

Recommended approach for new businesses:

Start with 5-10 core services
Use clear naming: "Full Groom - Large" not "Service A"
Add size variants if pricing/duration differs significantly
Enable self-service booking for most services
Use add-ons for optional extras

Avoid:

Creating too many services (overwhelming for customers)
Vague pricing ("varies" — use "from $X" instead)
Underestimating durations (causes scheduling conflicts)

Managing Services