The Payouts tab in Settings gives you complete visibility into how your money flows from customer payments to your bank account. No more guessing, no more "where's my money?" anxiety. See exactly what's been paid, what's processing, and when funds will arrive.

When a customer pays, the money doesn't teleport instantly to your bank. Here's the actual flow:

Critical to understand: Stripe processes payouts on a rolling basis, not in batches.

This means:

For example, if you receive payments on Monday, Tuesday, and Wednesday:

📖 Learn more: Stripe Payout Schedules FAQ

This is the most important thing to understand: your money is never missing.

At any point, your funds are in one of three places:

If you ever think money is missing, check the Payouts tab. You'll see exactly where every dollar is.

Your payout schedule determines when Stripe sends available funds to your bank.

Payments must be captured before the daily cutoff time to be included in the next day's payout batch. The exact cutoff time varies by country (typically around 5pm local time).

Example (Australia, 5pm cutoff):

The exact cutoff time for your account is displayed in your local timezone in the Payouts tab.

Banks don't process transfers on weekends or public holidays.

The Payouts tab shows you when the next payout will actually arrive, accounting for weekends and holidays.

The Payouts tab shows your connected bank account where Stripe sends your money.

To change where your payouts go:

⚠️ Note: Bank account changes must be made in the Stripe Dashboard, not in Petboost.

The Payout History section shows all your past and pending payouts.

If you need the sales, fee and bank figures for a deposit, expand that payout.

The top of the expanded payout shows:

Each transaction under that summary shows the pet, owner, service, Stripe fee, Petboost fee, and net. Open Appointment opens the booking in Petboost. View in Stripe opens the payment in your Stripe Dashboard.

The payout amount on the collapsed row is the net transferred. It will not match Reporting & Intelligence sales for the same calendar day, because payouts use a rolling 2-day schedule.

You can always access your full Stripe Dashboard for:

Quick Links in Payouts Tab:

The balance section shows two key figures:

Money that has completed the processing period and is ready to be sent to your bank in the next scheduled payout.

Money that is within the processing period (typically 2 days). This will become available once processing completes.

Combined: Available + Processing = Your total funds held by Stripe

Check these in order:

Stripe's processing time (typically 2 days) is standard for Australia and cannot be reduced. However:

Your payout is the net amount after:

Expand the payout to see card sales, Stripe fees, Petboost fees, and the net transferred, then each transaction.

Stripe offers Instant Payouts in some regions, but this is not currently available through Petboost. Standard payouts with the 2-day processing period are used.

Payout failures are rare but can happen if:

If a payout fails, funds return to your Stripe balance and Stripe will retry. Check your bank account details in Stripe Dashboard.

Fees are shown in two places:

If you have questions about a specific payout or transaction:

📖 Stripe Documentation: Payout Schedules FAQ

📖 When to escalate: See When to Contact Stripe Support for issues that require Stripe's direct assistance, including payout failures, bank account verification, disputes, and account-level matters.