A returning customer receives the same booking messages as a new one, from the same switches on Notifications. Two settings matter more for regulars: reminders for a daily or weekly series, which are off until you turn them on, and rebooking reminders. Petboost sends your business no separate alert when a returning customer books.

A returning customer signs in the same way as a new one, with a code sent to their mobile.

A booking form embedded in your own website cannot finish signing in inside the page. When the customer selects Continue, the form opens in a new tab and the page shows Continue in the new tab. If the browser blocks the tab, the page shows Open the booking form to continue, and the customer selects Open booking form.

Signed in, a returning customer books in four steps: Business, Pets & Services, Availability and Review & Terms. Their details and pets are already on file, and Communication Preferences is not asked again once they have answered it. The booking is confirmed straight away if Instant confirmation is on in Booking Settings, or waits for you to accept it.

From the appointment's menu in their app, a customer can select View Appointment, Reschedule Appointment or Cancel Appointment. Reschedule Appointment and Cancel Appointment turn grey once your Change & Cancellation Notice Period has passed, or when Allow changes and cancellations is off, and the tooltip reads You can no longer change or cancel this appointment, with a line asking them to contact you. The first appointment of a recurring series cannot be rescheduled from the app.

Regular customers book online one visit at a time: the booking page has no option to repeat a booking. A signed-in customer can add up to nine more dates under Booking more than once?, and each date becomes its own appointment, charged separately.

To book a regular into a standing series, create it yourself from the appointment form: choose Recurring in the Create selector. The customer then sees the series on their pet's page in their app.

To let regulars pick their preferred team member when they book, switch on Customers choose their team member on Booking Settings. A service can have its own setting.

Appointments in a series that repeats every day or every week get no reminders until you turn this on. A series that repeats less often, such as every two weeks, always gets them.

A service can set this rule on its own Notifications tab, and one customer can have their own setting on the Settings & Overrides tab of their profile.

Tip: A customer gets two reminders at most, the First Reminder and the Second Reminder. For regulars, 48 hours and 24 hours before is a common pair, or 24 hours and a short second reminder on the morning. Preparation notes go in the Pre-Appointment Message.

Each message follows the switch named beside it on Notifications.

Finalising the appointment sends nothing: the receipt goes when the payment is taken. Each message is filled in from the booking, such as the pet's first name and the service, and with Communications Booster and an active number you can write your own wording for the booking texts. Pet Owner Communications lists the details Petboost fills in.

A rebooking reminder texts a customer when one of their pets is due for its next visit.

Reminders send at 10am, once a day, and never twice for the same pet inside 30 days. A pet with an upcoming booking is skipped, and an owner with three pets due gets three messages. Based on previous appointment history needs at least two completed visits before it messages a pet. Nothing sends until your dedicated number from Communications Booster is active, and each text uses SMS credits.

A customer who chose No thanks for reminders to book again, or who replied STOP, gets no rebooking reminders. See Communication Preferences and Consent and, for the service and pet overrides, Notifications.

With Returning Customer Abandoned Bookings on, Petboost emails you hourly when an existing customer starts a booking and does not finish it. It only sends while Email you: abandoned bookings & unfinished profiles is also on.

Create Appointment opens your booking form filled in with the pet, the service and the time they chose. Send Recovery Message texts the customer instead.

A returning customer's online bookings, reschedules, changes and cancellations send your business the same alerts as anyone else's: Email you: new booking copy, and Text you: new booking alert for a new booking. With Email assigned team members on, each team member assigned to the booking gets an email too. See Business Communications.